Spa Hotels in Shanghai

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

am writing to file a formal complaint about my stay at the Ritz-Carlton Shanghai. The experience was absolutely unacceptable: · The plumbing was a disaster — the toilet wouldn't flush properly. · The water temperature in the shower was completely unadjustable. I spent 15 minutes twisting the tap all the way to cold, but the water never changed temperature — it stayed scalding hot the entire time. · No basic sofa or settee in the room — nowhere to sit or lie down except the bed. And this wasn't a standard room — this was a suite. · The appliances and furniture look at least 20 years old, with visible signs of wear and tear everywhere. · I left my phone to charge overnight — I specifically checked that the charger was working before going to bed. Woke up in the morning to find my phone hadn't charged at all. The power outlets work intermittently at best. · The Wi-Fi was terrible — slow and with extremely low data throughput. It kept buffering and disconnecting, making it impossible to get any work done or even browse normally. · No razor provided in the bathroom. · The hairdryer had no attachments — not a single nozzle or diffuser. And to make things even worse, there wasn't a single power outlet in the bathroom. So in a 5-star hotel, I had to dry my hair next to the bed, with no mirror nearby. Absolutely ridiculous. · The breakfast was very mediocre — just a plain omelet with bacon, and they still managed to ruin it. To top it all off, I decided to order room service. The delivery driver dropped off my food at the reception desk at 10:20 PM and sent me a photo as proof. Do you know how long I had to wait for someone to bring it up to my room? 40 minutes. I went down to the front desk twice to ask about my order, and no one even apologized. We're in the 21st century — most hotels have delivery robots that bring food to your door in 5 minutes. Here, I paid three or four times as much and received this level of service. It's simply insulting. I have already canceled my second night and am checking out early. For this kind of money and with this kind of service, this stay was a complete disgrace. I expect a substantial refund for the night I actually spent here.

Our staycation was fantastic! 👍 I contacted the hotel in advance to arrange a bed rail and bottle sterilizer. Elio at the front desk was super nice ❤️. The pool experience was amazing, with a 0.5m children's pool equipped with water play facilities, and a 0.9m massage pool that even our baby could enjoy. The lifeguards were incredibly attentive, constantly keeping an eye on every family. When we left our swim ring in the room, one of them immediately gave our baby a floating board. The gym is full-sized, and I saw many group classes I'd love to try next time. The kids' play area is huge; our 18-month-old had a blast climbing around. Hotel guests get 24-hour access, covering two days. The hotel food is also suitable for small children, so no need to bring your own baby food! Plus, it's connected to Kerry Parkside, so you can buy anything you need on the spot. My husband said he wants to come for a staycation twice a month now!

Back at the Peninsula again! This review is a HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE shout-out to Mason, Richew, and Ivan from the beverage department. They are handsome, kind-hearted, gentlemanly, friendly, professional, and incredibly skilled! 🌟🌟🌟🌟🌟 Absolutely a benchmark for the Peninsula! If you see this, please, please, please remember to give Mason a special commendation!!!!

I chose this hotel because it was recommended by Ctrip as the number one hotel for room views. I often stay at Banyan Tree hotels when I'm vacationing abroad. However, the Banyan Tree Shanghai was quite a disappointment. First, I'm not sure how it topped Ctrip's list. There are many hotels with better views at the same price point. The standard rooms here only offer a view of the river. If you're going for a deluxe room, there are definitely better hotels to choose from. I arrived at the hotel around 9 PM, and the ambient lighting was very dim, which gave a poor first impression. During check-in, it was the first time a five-star hotel tried to upsell me a room upgrade. It felt like I was at an all-season hotel being pushed to sign up for a membership card. I mentioned that it was my birthday the next day and asked if the hotel could provide some decorations. The response was that I'd need to inform the front desk again tomorrow for the decoration service. Why do I need to inform them twice? Most hotels offer concierge services nowadays, but Banyan Tree requires me to go to the front desk again the next day for decorations. This really shows a lack of service awareness. Ctrip automatically offers room upgrades, and since it was my birthday, I rarely encounter situations where an upgrade isn't given. When I asked why I couldn't be upgraded, they said there were no rooms available. However, I checked the room availability and saw there were. When I asked again, they replied it depends on the situation and couldn't be arranged at that moment. Upon reaching my room, I ordered takeout, only to find that it could only be delivered to the entrance. I then had to call the front desk to confirm my order before staff would bring it up, which was very inconvenient. After opening the window, the view was actually mediocre – half river view, half of the offices in the opposite securities building (clearly visible). It was a far cry from the advertised scenic views. I wanted to upgrade my room and asked a staff member to show me around. After the tour, I was told there were no rooms available. I went to the hotel pool and found it to be an underground children's pool, also selling ** fitness packages. The pool walls were old and moldy. I really wouldn't recommend it. On the positive side: The staff member who showed me the upgraded room, the restaurant staff, the bellboy, and the rooftop bar staff were all very pleasant and provided genuine service. The hotel breakfast was excellent, plentiful, and delicious, and served until 12 PM. Check-out time could be arranged flexibly. Ignoring the view with the window closed, the room space arrangement was very good. In summary: It's an older five-star hotel, half of which feels outdated and the upselling felt a bit 'low-rent.' The other half still maintains the standards of a high-end hotel. Overall, the value for money is low, and the comfort level is also low.

Beyond exceptional service! Incredible atmosphere, modern facilities, and huge thanks to Aaron, Silvia, and Tay! Five stars are truly not enough for H+ Hotel Shanghai, Pudong! From the very moment you step inside, the hotel smells delicious, fresh, and welcoming. The entire property radiates a sense of peace and tranquility, making it a wonderful retreat—especially considering we had to check in very late. Having complimentary tea, juice, and water right at the entrance was lovely, but it was the incredible team that made our stay unforgettable. 1. Arron's unmatched kindness and care: Special recognition goes to Arron. When I arrived late at night suffering from a severe cold, Arron didn't just point me to a pharmacy—he searched for an open one, walked me there at midnight, and translated everything so I could get the right medicine. The next day, he even checked in on me to ask how I was feeling and if I needed anything else. That genuine care is something I will never forget. 2. Silvia's incredible attention to detail (Saved my Invisalign!): I also want to give a massive thank you to Silvia. Amidst all the rushing and stress with a family emergency, I accidentally left my Invisalign retainers in a glass cup in the room. My family thought for sure they had been thrown away by housekeeping. When I called back, Silvia immediately checked and sent me a photo showing they were kept completely safe in the cup! Taking such care not to throw away personal items in glasses shows incredible delicacy and respect for guests' belongings. 3. Next-level facilities, room details & Circadian Lighting suggestion: The gym is great, and the self-service laundry features state-of-the-art washing machines with technology I had never seen before—it really shows how advanced China is right now! The spa looked beautiful and high-end (though a bit on the pricier side). The beds are extremely comfortable and a good size for four adults. Feature feedback / Tip on windowless rooms: The artificial window lighting in these rooms is fantastic because it genuinely looks like natural daylight! However, since the beds are so comfortable and the room can get pitch-black, it’s easy to oversleep when you want to wake up early to explore Shanghai. It would be an amazing feature if the hotel could automate these artificial light panels to turn on gradually with the sunrise to support guests' circadian rhythms! Conclusion: Wonderful modern facilities, a peaceful atmosphere, and most importantly, people like Arron, Silvia, and Tay who make this place truly special. I would return here in a heartbeat! 服务超越满分！环境极其舒适，设施先进，特别感谢 Arron、Silvia 和 Tay！ 给五星好评都远远不够！一走进 上海浦东H+酒店 的大堂，就能闻到非常香甜、清新的香氛，整个酒店弥漫着一种平静与宁和的氛围，让人瞬间放松下来。大堂常备的茶水、果汁和矿泉水非常贴心，特别是我们两次深夜办理入住，前台都安排得无微不至。 1. 感谢 Arron 无微不至的照顾： 特别要表扬 Arron。我深夜入住时得了重感冒，非常难受，Arron不仅帮我查了药店，甚至在午夜亲自陪我走到药店并全程帮忙翻译买药。更让人暖心的是，第二天他还不忘关切地问我身体好些没有、还需要什么帮助。这种真诚的关怀实在太难得了！ 2. 感谢 Silvia 极其细致的服务（帮我找回隐形牙套！）： 还要特别感谢 Silvia。由于当时家里突发紧急情况，手忙脚乱中我把自己的隐形牙套（Invisalign）遗留在了房间的水杯里。家人都以为保洁人员肯定当垃圾扔掉了，没想到我打电话过去时，Silvia 立刻帮我确认并拍了照片，牙套被原封不动地妥善留着！保洁人员没有随意清理杯中物品，这种细心和对客人财物的尊重真的让我太惊喜了。 3. 设施体验与无窗房“生物钟照明”小建议： 健身房非常棒，自助洗衣房配置了超现代化的顶尖科技洗衣设备，有些功能我以前从未见过，让人直观感受到了当今中国科技的发展与便利！Spa区域看起来非常高端优雅（虽然价格稍微偏贵了一点点）。床铺极其舒适，尺寸足够四位成年人使用。 关于无窗房的体验与建议： 房间里的模拟窗户灯光设计得太棒了，关灯后视觉效果和自然光一模一样！但因为床实在太舒服，如果关掉灯整个房间会完全漆黑，对于想早起探索上海的游客来说很容易睡过头。如果酒店未来能将这套模拟日光系统自动化，让灯光顺应外界日出时间自动缓缓亮起，帮助调节客人的昼夜生物钟（昼夜节律），那就真的太完美了！ 总结： 环境温馨平静，设施现代化，最重要的是有像 Arron、Silvia 和 Tay 这样优秀的员工，让这家酒店闪闪发光。强烈推荐，下次来还会选择这里！

Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting. The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical. I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍 Aaron and Katrina provided meticulous and attentive service. It was a great 4-day experience. I'll definitely be back.

One great thing about Andaz is how frequently they change the floral arrangements; it always gives the place a fresh, new feel. A big thank you also to all the staff for their hard work during the hot summer; everyone's efforts are much appreciated. Special thanks to Peter at the front desk for thoughtfully checking my guest history and arranging the room I preferred.

This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.

This hotel was great the service was amazing for the price , the staff were amazing and very very helpful , especially XiaoDing she gave us a complimentry breakfast for free! I aslo had proplems with a delivery app and the staff helped and ordered for me ! The best hotel!