Novotel Zurich City West - Photo Gallery

Response from Property: Dear guest, thank you for your kind words. We are delighted to hear that you had a lovely experience with us and found our location convenient. We look forward to welcoming you back. Warm regards, Christophe B. General Manager

Response from Property: Dear Supawut,Thank you for your kind words regarding our hotel and its location. We are delighted to hear that you had a positive experience during your stay.Best regards,Julia P., Deputy Manager

Response from Property: Dear Romeo015, Thank you for your kind words about our friendly and helpful staff. We strive to provide excellent service to all our guests. Looking forward to welcoming you back soon. Best regards, Julia P., Deputy Manager

Response from Property: Dear Grace9,Thank you for your wonderful feedback! We're glad you enjoyed our convenient location near Puls5, Technopark tram station, and local shops and restaurants. It’s great to hear you found the hotel in excellent condition and appreciated our hearty breakfast. We look forward to welcoming you again soon!Best regards,Julia P., Deputy Manager

Response from Property: Dear Rainbowheart,Thank you for your detailed feedback. We're glad to hear that you were satisfied with the cleanliness, surroundings, and service overall, and that you found the room and breakfast to be acceptable. We're sorry to learn about your experience with one of our team members — we take such comments seriously and will follow up to ensure all guests are treated with respect and professionalism. We appreciate your input and hope to have the opportunity to offer you an improved stay in the future.Best regards,Julia P., Deputy Manager

Response from Property: Hello, thank you for your feedback twice. We sincerely apologize for the inconvenience caused by the rude reception staff. This is not the impression we want to give our guests. We would like to discuss this situation in more detail, but unfortunately we are unable to locate your reservation details. We were unable to verify this due to the lack of reservation details in your comment. If you could resend your reservation details, we would be able to better understand the incident. We appreciate your valuable feedback and will discuss this internally to improve the situation so that it does not occur in the future. Nevertheless, we are glad that you enjoyed the rest of your stay and enjoyed the room and facilities. We look forward to welcoming you back to our hotel in the future!. Best regards, Julia P., Deputy Manager

Response from Property: Dear Rouqiqi, thank you for your valuable feedback on Novotel Zurich City West! We are glad that you enjoyed the hotel's location and breakfast. Looking forward to your next visit! Have a nice trip! Sincerely, Julia P. Deputy Manager