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Location4.7
Amenities4.7
Service4.7
Cleanliness4.6
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All reviews(199)
Positive reviews(190)
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Negative reviews(9)
LeungCalvin
Huanle Nianhua Home Cinema Mahjong Six-Bedroom Family 3+3 Suite
Stayed in Aug 2024
Family
4 review
4.5/5
Great
Posted on Sep 25, 2024
It was a bit hard to navigate to the check in room on the 3rd floor. Check in information should be sent prior to the arrival to avoid hunting around. However the staff is friendly and the parking discount is extremely convenient.
Response from Property: Thank you for your patronage, I wish you a pleasant life, and welcome to visit us next time
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Feb 2024
Family
1 review
2.7/5
Posted on Mar 31, 2024
• Spacious, good for family. But walls were thin, you could easily hear noise from next doors such as people walking, kids screaming, people loud talking etc.
• Hygiene was just so-so. Bed and blanket were clean, apart from a dead fly sleeping under a pillow. There’s stain and dust around the place. There’s water leaking under the toilet bowl.
• There’s a stove but no pans or cutlery proved. All the cabinets were empty.
• It’s listed in the facilities that there’d be 24 hours hot water, but it ran out of hot water in the middle of my shower. Turned out you need to wait until it’s stored enough hot water. If it runs out, you’ll need to wait again. There’s no such notice in this.
• Hotel staff couldn’t be reached at night (regarding the hot water issue), no response at all until reaching out to Trip.com eventually and they responded.
Response from Property: Dear guest, we are very sorry that you did not have a good experience. Your comments will urge us to continue to strengthen the important issues of maintenance and cleaning. We value your feedback and will ensure the comfort of every room. Regarding the noise from next door and the corridor, it is unavoidable now that it is the peak season. Everyone is traveling with children, so we still need to understand and help each other. But it’s relatively quiet after 10pm. Thirdly, the instructions for using the water heater are in the password guide. If you have read it, you will not come back for consultation at 2 o'clock in the morning. We also have staff to reply. You have the housekeeper's WeChat account and phone number. It's not that we can't contact you. We welcome feedback at any time. Problems are solved instead of checking out. We look forward to your next stay and providing you with meticulous, considerate and true hospitality.
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 7, 2025
It was a pleasant surprise to stay at his homestay for the first time. Before placing the order, we were still hesitating about how to get there. If we went there late, would their front desk be off work soon? After comparing several hotels, we still chose this one. After placing the order, their customer service quickly asked for our contact information, called and sent us check-in instructions on WeChat, and there was also a thoughtful butler service. As long as there were any questions, they would reply in seconds. The location was very easy to find and navigate to. You can also park in the private parking spaces in the basement as long as you don't block others. The most important thing is that I have to pay 5 yuan to park in Zhuhai, but they charge 2 yuan/h here, which is very cost-effective! I booked a two-bedroom apartment with two separate rooms on the second floor. Both have tatami beds and very soft mattresses. Downstairs is a large living room for watching TV and movies. There is still plenty of space. There is also a kitchen for cooking. It is definitely no problem to make a fat-reducing meal. I will choose this one every time I come to Zhuhai in the future. It is very cost-effective, the butler service is very considerate and responsible, and the hygiene of the room is also very reassuring. It is worth recommending! !
Original TextTranslated by Google
Response from Property: 看到您的評價我備受鼓勵!小宿將始終如一保持優質的入住環境、為您提供温暖貼心的服務。
Guest User
"Gei Zi Ji De Qing Shu" Three-Bedroom Suite
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Environment: Clean
Facilities: Complete
Service: Good
Very close to the border, very convenient to walk or ride a bike. There are also places to eat downstairs. Transportation to the beach is also very convenient. A very pleasant stay
Original TextTranslated by Google
Response from Property: 用心做民宿的我,遇上活力滿滿的你,真是太幸運啦~謝謝您對我們小宿的喜愛,房間保持的很乾凈,期待您下次再來!
Guest User
Suite With Cards
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Room
Sanitation: Very clean and tidy
Environment: Comfortable
Service: Very good, the guy is very handsome and nice
The location is very good, super convenient, everything is available downstairs, close to the border. Convenient to travel, Zhuhai is very comfortable, blue sky and white clouds, it is worth a visit.
Original TextTranslated by Google
6/9
Response from Property: You are our most precious guest. We are glad to see that you have enjoyed a happy family time here. Thank you for your love for our homestay and we look forward to your choosing us again on your next trip!
Guest User
Suite With Cards
Stayed in Nov 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The location is excellent, close to Zhuhai Station and Gongbei Qingmao Port, which is very convenient for both high-speed rail travel and going to Macau. The hygiene is good, the three beds are in different compartments, the space is large, and the travel experience for multiple people is very good. The floor is high, and it is a surprise to have such a high floor for a loft. It is a very good travel experience.
Original TextTranslated by Google
Response from Property: Your family is our most precious guest. We are glad to see that you have enjoyed a happy family time here. Thank you for your love for the hotel and we look forward to your choosing us again on your next trip!
Guest User
"Gei Zi Ji De Qing Shu" Three-Bedroom Suite
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It is very convenient to travel. It is also very close to Gongbei Port. The restaurant downstairs is also delicious. It is very convenient to eat. I booked three rooms. The whole family lived very comfortably. The hot water for bathing was also very good. The living facilities were all available. Like it
Original TextTranslated by Google
Response from Property: Thank you for sharing your wonderful stay experience. Your satisfaction is the greatest affirmation of our work. We will continue to provide higher quality services to more residents. At the same time, I wish you a happy life ~ Looking forward to your visit again! 😊
Guest User
"Fu Sheng Ru Meng" Three-Bedroom Suite With Chess Cards
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The second time I checked in, I mainly saw that it has three beds, you can play mahjong, and it is clean and has good service! I will continue to book this apartment next time I go to Zhuhai!
Original TextTranslated by Google
Response from Property: 好開心您的再次光臨,也感謝您對我們的稱讚!我們會竭盡全力為每一位客人提供優質的服務和舒適的環境,歡迎繼續帶親朋好友來哦!
Guest User
"Fu Sheng Ru Meng" Three-Bedroom Suite With Chess Cards
Stayed in Sep 2024
Family
7 review
4.5/5
Great
Posted on Oct 14, 2024
This time because I went with my family, the family of six did not want to share rooms, so they decided to choose an apartment. I saw this place online with very good reviews, clean and tidy facilities, and decided to stay for three days and two nights.
Just arrived at the apartment and parked the car, went up to the first floor to find the front desk. The front desk asked me to give him the address, then asked me to go up to the 4th floor, to the 4th floor could not find, and went back to the 1st floor to ask, the front desk said he did not know... As a result, back and forth, I went down and down several times, to find 3 floor of the relevant front desk customer service. The customer service was commendable, very smiling, and very carefully explained the details to me. However, when he told me the room was on the 10th floor, I thought it was a little strange because when I booked the room, it clearly stated room 409 on the order. It was even weirder when I entered, the room didn’t look the same as the photos I had when I booked it. First there is a lot of dirt on the walls, the sofa is collapsed, and then there are mosquitoes in the house, however the apartment provides electronic mosquito killer. Pulling the curtains, I was surprised to see Xiao Feifei in and out. Looking closely, I saw Xiao Feifei's body on the ground and on the bed near the window... The only one of the three beds on the floor was more comfortable, but the wardrobe and hanger were enough. The only thing to praise is the toilet, complete toiletries, also comes with disposable face towel, shower gel shampoo is very good to use, the most courteous is the cleanser. Overall however the public location is superior, convenient transportation, for the price, is okay. But I would be more satisfied if there were no mosquitoes and little flies.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, I am very sorry to give you some bad experience. The lobby on the first floor is the front desk of the property. They recently changed new employees and the place they pointed to was indeed incorrect. After learning about the situation, we have re-reported that our front desk is on the third floor, 302. We will also continue to strengthen hygiene management to avoid the appearance of small flying insects. The wall is scratched, not dirty. The other three beds have been replaced, and they are all 1.8-meter large beds. Of course, we sincerely invite you to come again to experience different room types. I wish you a happy life and smooth work!
Guest User
Vast sea and sky Three-bedrom suite
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 18, 2024
I went to Hong Kong for a trip and stayed for one night. I didn't expect the experience to be so great! The environment and sanitation are very good! The air conditioner is cool, the toothbrush, shower gel and shampoo are all very easy to use, it feels like home, the waiter's attitude is like a spring breeze, the transportation is convenient, it is especially easy to find, you can go shopping downstairs, there are many places to eat, it is very convenient, I brought my parents here during the Chinese New Year and stayed here
Original TextTranslated by Google
Response from Property: It is our honor to leave you with a good impression and memory. It is our unremitting pursuit to do our best to provide our best service to every guest. The hotel is a 10-minute walk to Gongbei Checkpoint and Zhuhai Metro Station. Next to it is Gongbei Bus Terminal, Jiaotongkou and Zhuhai Metro Station. The transportation is indeed very convenient. Thank you again for your visit and patronage, and I wish you a smooth work!
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
What surprised me the most about this store is the service. At night, my daughter was "tricked" and asked the staff if there were any things to entertain the children. They actually hid a children's balance bike in the house. Later, my daughter had a lot of fun playing with it. But the next day, my daughter actually wanted to take the little car away 😂. Overall, the price-performance ratio is very high and it will exceed expectations.
Original TextTranslated by Google
6/7
Response from Property: Thank you for your compliments! We will do our best to provide every guest with excellent service and a comfortable environment. We are also very happy to know that the children are satisfied with the scooter we prepared. We look forward to seeing you again with your family!
Guest User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The room is very tidy and clean, and the hygiene is very good. It is very suitable for a family with children. There are many restaurants nearby, and the transportation is very convenient. It is not noisy at night, and the environment is very comfortable. Overall, it is good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
"Zhen De Ai Ni" Three-Bedroom Suite
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Facilities: Complete, good air conditioning, bags provided for storage
Sanitation: Clean
Environment: Very comfortable, many delicious foods downstairs, very convenient for travel
Service: Very good, the air conditioning was turned on as soon as I entered, very cool
Original TextTranslated by Google
Response from Property: 浪漫有约,惬意共此时,与您相遇这浪漫的珠海是我们的荣幸,感谢您对我们的服务高度评价,期帶您的下次光臨!
Cathy
"Fu Sheng Ru Meng" Three-Bedroom Suite With Chess Cards
Stayed in Nov 2024
Family
12 review
2.2/5
Posted on Dec 22, 2024
Hygiene is not very good, shower does not have instant hot water to wait a long time to have hot water, flush to no hot water and have to wait for hot water to flush, facilities are too poor soundproofing can not sleep, almost night Check in first at 8:00, children are asked to check out at 9:00 in the morning, there is no next time
Original TextTranslated by Google
Response from Property: If you encounter any problems during your stay, please report them to the front desk and WeChat customer service in a timely manner. We will try our best to help you solve the problem as soon as possible. However, I have not heard your feedback until now. I think you may have given the wrong hotel review? Our water heater is a Midea brand electric water heater, which is sufficient as long as there are not too many people. For hygiene and convenience, we have professional cleaning aunties to clean. If you feel that something is not done well, please point it out and give the aunties a chance to correct it. We are committed to providing you with a warm and thoughtful stay experience, and sincerely look forward to your visit again for inspection and supervision.
Anonymous User
Comfy Cozy Family Friendly Loft (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Not only did we check in early, but the customer service lady upgraded us to a terrace room for free when she saw that we were with children. The location is also very good, very close to Xiawan Market, which opens at 9:30 pm. The market is very lively, with many types of food to choose from, and very close to the high-speed rail station and Gongbei Port. I wish the store business gets better and better, come on!
Original TextTranslated by Google
Response from Property: Thank you for your support and trust. We hope we can become a warm memory of your journey and look forward to seeing you again!