Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center) Reviews
Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center)
No.1-2 Shop, Building A3, No.5002 Nanwan South Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center) Guest Reviews
9.3/10
Very Good
2384 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(2384)
Positive reviews(2344)
Reviews with photos/video(413)
Friendly front desk staff(307)
Convenient location(287)
Classy environment(150)
Great location(146)
Nice sea view(137)
Easy to get around(72)
Stayed multiple times(16)
Highly recommended(8)
Negative reviews(40)
kai sang law
Deluxe Room (2 Beds)
Stayed in Nov 2024
Travel with friends
3 review
7.0/10
Posted on Mar 4, 2025
The hotel's hygiene standards are average, but its proximity to the border crossing is a major advantage. The convenient location allows for easy access to the border, making it a suitable choice for travelers needing quick entry or exit. However, improvements in cleanliness would greatly enhance the overall guest experience. Despite this drawback, the hotel's strategic placement near the border checkpoint serves as a significant benefit for those with specific travel requirements. Consideration of personal hygiene preferences may be necessary for some guests staying at this establishment.
Response from Property: 尊敬的客人您好,感謝您入住麗楓酒店灣仔口岸店,對於此次入住未達到您的預期,我們深感抱歉,感謝您給予的反饋,我們一定會積極應對處理,確保給每一位客人提供更好的入住體驗,祝您生活愉快!
The Brick Gastro
Elegant Double Room
Stayed in Sep 2024
Solo travelers
24 review
10.0/10
Outstanding
Posted on Dec 30, 2024
the location of the hotel is very good, 5 minutes walk from the pier.
Response from Property: Dear guest, thank you for your kind review. Your praise is the greatest motivation for us to move forward! We look forward to your next visit and wish you and your family good work, happy life, and health!
Guest User
Sea-view Double Room
Stayed in Feb 2023
Business travelers
3 review
10.0/10
Outstanding
Posted on Mar 29, 2023
。zzzzzzz
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Yangkogao
Elegant Double Room
Stayed in May 2022
Business travelers
22 review
8.0/10
Very Good
Posted on Jul 3, 2022
Good,nice!
Response from Property: 总经理回复:尊敬的贵宾,您好,感谢您入住麗枫酒店湾仔口岸店,非常感谢您对酒店的支持,没有得到您全5分好评,我们心里还是有点点的失落,可能是酒店还有做的不到位的地方,希望您下次的到来能给我们指出我们的不足,我们会努力做到更好,我们用心服务让到店的每位客官都能感受到家一般的温暖,希望我们的服务能给您带来更多的惊喜和感动,期待您下次到来
Anonymous User
Elegant Double Room
Stayed in Mar 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on Apr 24, 2025
The hotel environment is good 👌👍Macau is in front. Easy to pass customs. It is also convenient to go to the city. The front desk clerk Xiao Huang has a great service attitude.
Original TextTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Wanzai Port. It is the highest honor for Lavande Hotel to receive your recognition. Your support is the driving force for our continuous progress. Thank you again for sharing this experience with us. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Elegant Double Room
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on Apr 21, 2025
The hotel is near Wan Chai Port, opposite Macau. Thanks to the front desk lady, I upgraded to a sea view room, where I can overlook Macau, Grand Lisboa and Bank of China. The hotel has a large sense of space, floor-to-ceiling windows, moderately soft and hard mattresses, comfortable pillows, clean and odorless! There are many tea restaurants near the hotel, all of which are delicious. The hotel is also close to the seafood street, which can be reached in about 15 minutes on foot.
The service is warm, thoughtful, hygienic and well located. It is a pleasant surprise during the trip. The brand of Lavande Hotel is perfectly realized! Thank you!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time during your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Anonymous User
Elegant Double Room
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 28, 2025
The location is very easy to find. There is a bus station and Wan Chai Pier nearby, and it only takes 5 minutes to walk. There is a 711 downstairs, KFC, and Jinjin Tea Restaurant are very delicious. There is a parking space downstairs and a fountain outside. The front desk is very good and enthusiastic. If there is a problem, the front desk and the duty manager will solve it immediately. The room is very large and spacious, the air conditioning is also very powerful, and the hygiene is very good. The breakfast is also very delicious. There is a balcony in the laundry room on the 6th floor. You can see the Grand Lisboa Macau when you leave the hotel. I will stay here next time. The experience is 100 points
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Sea-view Double Room
Stayed in Feb 2025
Couples
2 review
8.5/10
Very Good
Posted on Mar 24, 2025
It is indeed a sea view room, but the view outside the window is rather calm at night, and you have to squint to see the dazzling night view of Macau. It is very convenient to go to Wan Chai Port. Room cleaning.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit.
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2025
Family
8 review
8.5/10
Very Good
Posted on Mar 19, 2025
The service attitude is very good, but it is really humid. There is a musty smell as soon as you enter. Macau is across the river, and it is also very close to Wanzai Port. We took a boat, but I don’t recommend the island tour. It is very expensive and there is nothing to see.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Potatowedge
Deluxe Room (2 Beds)
Stayed in Feb 2025
Family
21 review
10.0/10
Outstanding
Posted on Mar 16, 2025
The hotel is clean. You can see Macau from the river. The hotel has free parking for self-driving tours. I bought breakfast for $28. It is a Chinese buffet, which is good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Lavande Hotel Wanzai Port Branch strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
KCREAM.
Elegant Double Room
Stayed in Feb 2025
Business travelers
10 review
10.0/10
Outstanding
Posted on Mar 13, 2025
The hotel waitress Lili is very considerate. As soon as I entered the door, I was embraced by the thoughtful service. As soon as I entered the door, I was poured a cup of warm flower tea 🍵. In addition, the facilities in the room are very smart. The room also has Bluetooth music. The hotel has its own laundry room. Overall, I feel it is very comfortable and good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your continuous and sincere comments. It is our duty to provide you with considerate and thoughtful service. We hope that every guest who comes to our store will be happy, stay at ease, and travel smoothly. Wish you a happy life!
Guest User
Elegant Double Room
Stayed in Feb 2025
Business travelers
5 review
10.0/10
Outstanding
Posted on Mar 12, 2025
The front desk lady upgraded the room type. Across the river is Macau. However, it is not suitable for business trips with tight schedules. The laundry service cannot be used after 11pm and can only be used after 10am the next day. There is no time to wash the clothes after changing.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support and comments on Lavande Hotel Wanzai Port Branch. We are sorry that you are not completely satisfied with your stay this time. The hotel will continue to improve every detail. Your tolerance and understanding are the encouragement and support for our work. We look forward to your visit again and let us have the opportunity to serve you again. Thank you!
Guest User
Elegant Double Room
Stayed in Feb 2025
Other
11 review
10.0/10
Outstanding
Posted on Mar 26, 2025
This is my second stay. The location is very good, and it is convenient to plan a trip to Zhuhai + Macau. The parking lot is shared by the hotel and nearby shops. Compared with the last time I stayed, the parking space is much tighter. When I first arrived, I couldn't park in the parking lot, so I could only park on the roadside. At about 10 o'clock in the evening, after the nearby restaurants and car repair shops were closed, a space was vacated.
Original TextTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Wanzai Port. It is the highest honor for Lavande Hotel to receive your recognition. Your support is the driving force for our continuous progress. Thank you again for sharing this experience with us. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Business travelers
13 review
9.2/10
Great
Posted on Feb 28, 2025
Clean, orderly and very quiet. But it would be better if the hair dryer can be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Deluxe Double Room
Stayed in Dec 2024
Other
2 review
3.7/10
Posted on Feb 8, 2025
Not recommended. After staying for a few days, the table was not cleaned, the hygiene was not done, and the disposable slippers were not thrown away... It is not worth the price at all, it is too bad
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and for your feedback. We sincerely apologize for the unpleasant experience you have experienced. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. I believe that our colleagues will provide more meticulous service to guests in the future. We apologize again for your displeasure and look forward to your next stay with us to provide you with better service.