Starway Hotel (Zhuhai Gongbei Port) Reviews

Response from Property: Dear guest, thank you so much for your wonderful review of Starway Hotel! We are thrilled to know that you found our service excellent, the room clean and spacious with a large flat-screen TV. The breakfast and chill-out area with free drinks were a hit, too. Easy access to Macau via Zhuhai Gongbei Plaza and nearby shopping malls/night streets added to your experience. We look forward to welcoming you back!

Response from Property: Dear guest, thank you so much for your simple yet powerful compliment of "very good". We are truly delighted that you had a pleasant stay with us. Our team is committed to providing top-notch service and a comfortable environment. We will continue to strive for excellence and look forward to welcoming you back in the future. Hope you have a wonderful journey ahead.

Response from Property: 尊敬的客人，我們經過全面核查，未查到相關反饋情況。我們一直嚴格把控衞生標準，房間沙發定期清潔，絕不存在明顯污漬；衞生間也會徹底打掃，不會留有不乾淨痕跡。另外，我們在平台上並未標註配備智能馬桶。關於您腿上長包要求賠償醫葯費一事，由於無法核實您的入住情況，我們難以滿足。若您確實是我們的客人，可提供相關憑證，我們定會妥善處理。但請不要惡意詆譭，否則我們將保留追究法律責任的權利。

Response from Property: Dear guest, we are very happy to see your good comments! We are very happy to provide you with a comfortable accommodation experience when we bring our children to Zhuhai for the first time. The hotel has a good location, is close to Gongbei Port, is convenient for travel, has many delicious foods downstairs, clean rooms, and polite and enthusiastic service staff. All of these meet your expectations, which is great! We are very touched to know that you plan to stay next time. We will turn your support into motivation and continue to improve the quality of service. Next time, we will bring you and your family more intimate care, so that every time you stay here will be as warm as going home. I wish you and your family happiness, happiness and health in the Year of the Snake!

Response from Property: Dear guest, thank you so much for your detailed and heartwarming evaluation! We are delighted to receive your recognition for the convenient location, thoughtful service, comfortable room and rich breakfast. Although the sound insulation is not good enough, we are touched by your tolerance and we will improve it as soon as possible. We are also very proud that you remember the noodles and excellent coffee made by Auntie. We look forward to your visit again to experience our improved service. I wish you all the best in the Year of the Snake and a wonderful life!

Response from Property: Dear guest, thank you for your affirmation! Complete facilities, thoughtful service, and up-to-standard hygiene are all our service focuses. Knowing that you have booked two rooms and need to take care of each other, the front desk specially arranged rooms on the same floor. We are very happy to help you. The superior geographical location is also to make your travel more convenient. Your satisfaction is our driving force for progress. Welcome to visit us again in the new year. We will continue to maintain a high standard, whether it is service details or facility maintenance, we will do better. I wish you all the best in the Year of the Snake and a warm experience every time you stay.

Response from Property: Dear guest, thank you very much for your detailed evaluation! We are very happy to satisfy you with the advantages you mentioned and will continue to maintain them. Thank you for pointing out the problems with the elevator and the bathroom drain. We have arranged personnel to check and improve them. We will speed up the update plan of the elevator and optimize the bathroom design in the future. We look forward to your stay again and witness our progress. We will provide you with a more perfect experience and wish you a happy life!

Response from Property: Dear guest, we are very happy to see your good comments! The hotel is close to Gongbei Port and Zhuhai Station, with convenient transportation. New facilities, considerate room service, warm front desk reception and rich breakfast are all carefully prepared for you. Your recognition has given us great encouragement. We will continue to work hard to continuously innovate on the basis of ensuring the existing service quality, such as optimizing the breakfast menu and improving service details. We look forward to your stay again. We will welcome you with a more perfect attitude, making every stay comfortable and unforgettable. I wish you a happy life and all the best!

Response from Property: Dear guest, we are very sorry for the poor experience you had during your stay. Regarding the unprofessionalism and service quality issues of the waiters, we will immediately strengthen training and improve service levels. Regarding fruits, sending fruit plates in September is a random activity and has been suspended in October. If you need them, please inform the front desk and they will send you a small gift instead. The poor sound insulation was our fault. We have arranged for professionals to assess it and will make targeted improvements in the future. To express our apology, we will provide you with an exclusive discount for your next stay. We sincerely hope that you will give us another chance, and we will do our best to make corrections and satisfy you.

Response from Property: Dear guest, thank you very much for your praise! It is our unremitting pursuit to create a comfortable and secure accommodation environment for you, provide convenient transportation and high-quality services. Your satisfaction is like a beam of light, inspiring us to continue to improve. We will continue to maintain complete facilities and pleasant environment, so that every guest can enjoy a pleasant stay like you. We look forward to your visit again, and we will welcome you with a more enthusiastic attitude and more considerate service to continue writing a beautiful chapter!

Response from Property: Dear guest, we are delighted to see your satisfactory evaluation! The hotel carefully creates a comfortable environment, with spacious space and high-quality bedding so that you can rest at ease. Strict hygiene standards ensure that the room is spotless, and a hearty breakfast starts your wonderful day. The enthusiastic service of the front desk lady is our norm, and robot delivery also adds convenience and fun. Your recognition is the greatest compliment to us. We will continue to work hard to improve and look forward to your stay again. Let us continue to write more wonderful experiences for you!

Response from Property: Dear guest, thank you very much for choosing Starway Hotel many times! Your continued satisfaction is the greatest affirmation for us. We will always keep the hotel clean and the rooms comfortable, and let the enthusiastic service of the front desk team never cool down. The beautiful scenery of Zhuhai is indeed intoxicating. We hope that when you come to visit again, we can still provide you with a warm resting place, continue to accompany you to explore this charming city, and create a more unforgettable stay and travel experience for you.

Response from Property: Thank you very much for your recognition and praise! As a hotel staff, we are honored to receive your professional evaluation. We are always committed to providing professional and enthusiastic services to ensure that every guest can feel the warmth and comfort of home. Room hygiene is our basic commitment, and parking convenience is also to make your journey smoother. Thank you again for your support and encouragement, and we look forward to serving you again in the future!

Response from Property: Thank you very much for your affirmation and praise! We are happy to hear that you were satisfied with your room, service and breakfast. Your satisfaction is our greatest pursuit and the driving force for our continuous progress. The next time you visit Zhuhai, we look forward to serving you again and continuing to create a comfortable and pleasant accommodation experience for you. Thank you again for your presence and support. I wish you all the best and look forward to seeing you again!