Orange Hotel

Orange Hotel Reviews

Orange Hotel

No.33 Haihe Street, Hengqin Town, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Orange Hotel
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Orange Hotel Guest Reviews

4.7/5
Outstanding
1472 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1472)
Positive reviews(1432)
Reviews with photos/video(212)
Convenient location(262)
Delicious breakfast(83)
Friendly front desk staff(71)
Small room size(40)
Perfect for kids(39)
Easy to call taxis(18)
Excellent TV(12)
Tasty coffee(8)
Negative reviews(40)
Sean
Superior Double Room
Stayed in Sep 2023
Travel with friends
38 review
4.0/5
Very Good
Posted on Oct 11, 2023
Basic hotel and comfortable, pretty good value for money
Response from Property: Dear guest,thank you for your stay and comments, wish you a happy life.
kohcc
2-bed Room
Stayed in Nov 2023
Family
24 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Good seafood restaurant very near hotel
Response from Property: Dear guest,thank you for your stay and comments, wish you a happy life.
selalo
Superior Double Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
goodgood
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店。您的鼓勵是對我們最大的支持,我們會再接再厲不辜負您的肯定,期待您的下次光臨
Guest User
2-bed Room
Stayed in Dec 2024
Family
2 review
0.5/5
Posted on Jan 8, 2025
Everyone should be careful to avoid the twin room. The room is really small and stuffy, the layout is unreasonable, the bed sheet has several big holes, the room smells bad, and the faucet is dirty. Service: I didn't want to complain, but a man had a rude attitude and hung up the phone before finishing the call. I was very angry. I asked other employees to talk to the store manager, and they all said they were on vacation.
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Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Jan 7, 2025
The environment, location and service of the express hotel are pretty good. However, the soundproofing is poor at night and you can hear everything outside the door. The equipment is complete and the hardware is relatively new. You can get small oranges and hot apple water in the lobby downstairs. It is quite good in winter. It is very close to Chimelong. It takes ten minutes by taxi. It is also convenient to travel. There are many restaurants and food stalls nearby.
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Response from Property: Dear guests, thank you for choosing to stay at Orange Zhuhai Hengqin Port Chimelong Ocean Kingdom Hotel and for giving us a review despite your busy schedule. We are very happy and honored to receive your affirmation. We will continue to work hard and welcome you to come home often!
Xihuxiansheng
2-bed Room
Stayed in Nov 2024
Family
2 review
1.7/5
Posted on Jan 1, 2025
"Huazhu's Orange Hotel: Real Feedback of Bad Experience" When traveling, choosing a suitable hotel is crucial, but my recent stay at Zhuhai Hengqin Chimelong Branch-Orange Hotel has greatly disappointed me with this brand. This hotel is completely unworthy of the quality of Orange Hotel, and it can even be said to be the worst hotel I have ever stayed in under Huazhu, no one. It feels to me like it is charging Orange Hotel prices with Haiyou's service standards, which is really a scam for consumers-real experience. 1. The brand and service are seriously inconsistent Rename suggestion The actual experience of this hotel is far from the brand image of Orange Hotel, and is more like the level of Haiyou Hotel. Therefore, I strongly recommend that the hotel management consider renaming the hotel to Haiyou Orange Hotel, so that at least consumers can have a more accurate expectation of the hotel's services and facilities before checking in. Placing Mr. Ji Qi's works in the room is a way to show corporate culture, but when the hotel's service is so bad, these books have become a kind of irony. The service level of the hotel is undoubtedly a blasphemy to the excellent founder. Figure 8---This bedside table is only big enough to hold one book. 2. Detailed bad experience (I) Noise problem - Figure 3 When I got the room card for the second floor, since we were a family staying with children, I specifically asked the waiter if the second floor was quiet. The waiter vowed that there would be no noise problem. However, this was not the case. At around 10 o'clock that night, there was a continuous clanging sound from the restaurant downstairs, which seriously affected our rest. Moreover, the window of the room faced the roadside (see Figure 4). Even if there was no noise in the restaurant, the sound of vehicles outside could easily enter the room, resulting in a poor sleeping environment. (II) Is the size of the room falsely advertised? Figure 1 Figure 2 Figure 5 Figure 6 -- The hotel claims that the room area is between 23 and 30 square meters, but the actual situation is disappointing. From my photos (the photos of the rooms mentioned in the article), it can be seen that the layout of the room is very cramped, and it is inconvenient to walk or put luggage. Compared with my previous experience of staying in brand hotels such as Haiyou, Hanting, All Seasons and Orange, the room of this hotel is obviously much smaller. This kind of false advertising made me feel cheated and greatly affected the comfort of my stay. The work desk had no desk lamp and was only one computer wide -- Figure 1. I had never encountered this before. (III) The waiting time for check-in was too long We arrived at the hotel at around 5pm. Due to the high price of Ctrip in the early stage, we needed to readjust the room. This should have been a simple and quick operation, but we waited for nearly 20 minutes. I don’t know if this was because I found the price difference on Ctrip before and rebooked the room, which caused the hotel to be dissatisfied, or if there was a problem with the hotel’s own room inspection process, but in any case, such a long waiting time is very unfriendly to tired travelers. (IV) Lack of room supplies and poor hygiene -- Figure 7 After entering the room, we were surprised to find that there were no basic supplies such as bath towels and floor towels in the room. When I contacted the waiter to explain this situation, the waiter’s attitude made me feel very uncomfortable. He showed a suspicious expression on his face, as if we had deliberately taken the towels. Fortunately, we had just checked in. (V) Printing at the front desk At 7:48 pm, I went to the front desk to ask for help in printing 2 documents for work. I thought it was a simple request, but I didn't expect to wait for nearly half an hour. What's more annoying is that the front desk staff actually suggested that I go somewhere else to print. If the hotel cannot provide printing services, or the staff is not convenient to handle it at the time, they can tell me when I make a request, instead of letting me wait for so long in vain. This service attitude really makes people feel fooled. (VI) 30-second check-in, 0-second check-out, 15-minute service response-serious false advertising At 9 o'clock the next morning, I asked the front desk to send 2 bottles of mineral water through the landline in the room. I thought this was a very basic service demand, but I didn't expect that the mineral water was not delivered until we checked out at 11 o'clock. This not only reflects the low efficiency of the hotel service, but also the hotel's neglect of the needs of guests. It is also a false publicity. III. Summary As a frequent traveler and hotel stayer, I know that it is inevitable to encounter some minor problems occasionally. But it is definitely not accidental that so many problems occurred in this Zhuhai Hengqin Chimelong store - Orange Hotel in a short period of time. This fully demonstrates that the hotel has serious defects in management and service. I hope that by sharing my experience, I can give some reference to other travelers who plan to stay in this hotel, so that everyone can be more cautious when choosing a hotel. At the same time, I also hope that online travel platforms such as Ctrip can pay more attention to the real experience of users, and not just give up the hotel's rating for the sake of obtaining the hotel's rebate. Only in this way can the hotel industry continuously improve its service quality and provide consumers with a better accommodation experience. Finally, I sincerely hope that this Orange Hotel can face up to its own problems, actively improve, and not disappoint more travelers.
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6/8
crystal jason
2-bed Room
Stayed in Nov 2024
Family
5 review
3.0/5
Posted on Dec 29, 2024
The room is average, the pillows are a little dirty, but there are many smart phones that will help you turn on the TV when you call, which is fun. There happened to be a problem with the TV network. It took a few hours to fix it. The soundproofing of the room was not very good. I often heard the noise of children coming out. The food area was very convenient. There was a lot of seafood to eat as soon as I went out.
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Response from Property: 尊敬的客人您好,很抱歉未能給您帶來滿意的入住體驗,我們酒店坐落在橫琴鎮,距離長隆1.5公里,鄰近珠海橫琴客運碼頭。在入住期間有房間有任何問題可以聯繫我們,我們會第一時間協助解決。不足之處我們會 一 一整改。請您給我們一次改正的機會。我們將以嚴謹的態度做到更好。祝您生活愉快。
Superior Double Room
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Orange Hotel Zhuhai Changlong Branch has won many praises for its excellent service and comfortable environment. The hotel is strategically located near Zhuhai Chimelong Ocean Kingdom, making it convenient for family tourists to visit. The guest rooms are modern in design, clean and comfortable, and equipped with necessary facilities to make people feel at home. Many guests praise the hotel's breakfast. The rich selection and fresh ingredients allow people to enjoy delicious food every day. The hotel's friendly staff are always ready to help and make your stay even more enjoyable. In addition, there are many dining and entertainment options surrounding the hotel, so whether it is a family trip or a business trip, you can find the right activity. Overall, Orange Hotel Zhuhai Changlong Branch is a cost-effective and ideal choice for all types of travelers.
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6/8
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
18 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The room is very clean, newly decorated, and the location is also very good, close to Hengqin Port and Chimelong! It is also convenient for eating, and there is also Maimai nearby. It is very cost-effective and recommended!
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店。您的鼓勵是對我們最大的支持,我們會再接再厲不辜負您的肯定,期待您的下次光臨
Meimengameimeng
Superior Double Room
Stayed in Nov 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Good location, convenient parking There are restaurants nearby and the breakfast is delicious Environment: very clean Service: very good I will stay here again next time, highly recommended
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店並在百忙中給與點評,春風十里不如您的一句讚美,我們非常開心和榮幸能夠得到您的肯定,我們會繼續努力,歡迎您常回家看看!
Awangdakou
Superior Double Room
Stayed in Oct 2024
Couples
9 review
4.0/5
Very Good
Posted on Dec 22, 2024
The evaluation of a hotel usually includes the following aspects: 1. Location: Is the hotel's location convenient, close to tourist attractions, commercial areas or transportation hubs? 2. Facilities: Are the hotel's facilities complete, including room facilities, fitness center, swimming pool, restaurant, etc. 3. Service: Is the service attitude of the hotel staff friendly and professional, and can it meet the needs of guests? 4. Cleanliness: The cleanliness of the hotel, including the hygiene of the room, public areas and restaurant. 5. Comfort: Is the bed in the room comfortable, how is the sound insulation, and the overall living experience? 6. Catering: Is the hotel's catering service delicious, diverse, and reasonable? 7. Cost-effectiveness: Is the hotel's price reasonable and worth the money? 8. Safety: Is the hotel's safety measures in place, including fire protection, security, etc. 9. Design and decoration: Is the hotel's design style attractive and the decoration exquisite? 10. Additional services: Does the hotel provide additional services, such as free Wi-Fi, airport transfers, tourist information consultation, etc. A positive review might read: "This hotel is in a perfect location, right in the city center and very convenient to everything. The room was very comfortable, with soft beds and all the amenities, including high-speed Wi-Fi and a smart TV. The staff was very friendly, attentive and always willing to help. The food in the restaurant was delicious and varied, especially the breakfast. The whole hotel was very clean and well maintained. It was a great value for money and I would highly recommend it to anyone who wants a comfortable stay." Of course, everyone's evaluation criteria may be different, but the above mentioned points are what most people will consider when evaluating a hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店並在百忙中給與點評,春風十里不如您的一句讚美,我們非常開心和榮幸能夠得到您的肯定,我們會繼續努力,歡迎您常回家看看!
Guest User
2-bed Room
Stayed in Oct 2024
Family
27 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The location is convenient for travel, close to the exit, the room is not small, the service is good, the sweet potato and rice noodles for breakfast are delicious, and the free oranges of the hotel are also fresh and delicious. There are also many places to eat around.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店並在百忙中給與點評,春風十里不如您的一句讚美,我們非常開心和榮幸能夠得到您的肯定,我們會繼續努力,歡迎您常回家看看!
Guest User
Superior Double Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The room is very clean and quiet. It is very close to the Ocean Kingdom and the Spaceship Park. The front desk lady is also very enthusiastic. The hotel chain is guaranteed in all aspects.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店並在百忙中給與點評,春風十里不如您的一句讚美,我們非常開心和榮幸能夠得到您的肯定,我們會繼續努力,歡迎您常回家看看!
Guest User
Superior Double Room
Stayed in Oct 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Because we were attending the Zhuhai Air Show, this hotel was very conscientious. The price was very fair, there was no outrageous price increase, the food was good, and it had everything a normal Orange Hotel should have. The beds were clean.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇入住桔子珠海橫琴口岸長隆海洋王國酒店並在百忙中給與點評,春風十里不如您的一句讚美,我們非常開心和榮幸能夠得到您的肯定,我們會繼續努力,歡迎您常回家看看!
FunOfTravel
Superior Double Room
Stayed in Oct 2024
Solo travelers
5 review
4.1/5
Very Good
Posted on Nov 6, 2024
The loud conversations of the guests next door and the noise from the surrounding construction woke me up early in the morning. The front desk staff was very familiar with the questions I asked about going to the island and were friendly and enthusiastic. It is very close to Hengqin Pier and it is very convenient to go to Dong'ao Island
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,很抱歉未能給您帶來滿意的入住體驗,您在入住期間有任何問題都可以聯繫前台,我們會第一時間協助解決;同時我們會加強對客培訓。不足之處我們會一一整改。請您給我們一次改正的機會。我們將以嚴謹的態度做到更好。祝您生活愉快。