Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)

Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch) Reviews

Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)

No. 142 County Government Street, Ganzhou District, Zhangye, Gansu, 825000, ChinaView Hotel Details
Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)
Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch)
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Hongting International Hotel (Zhangye West Station Bell and Drum Tower Branch) Guest Reviews

4.4/5
364 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(364)
Positive reviews(349)
Reviews with photos/video(31)
Easy to get around(23)
Located downtown(18)
Large rooms(17)
Friendly front desk staff(14)
Convenient for shopping(11)
Convenient parking(10)
Shower difficult to use(8)
Comfortable bed(6)
Negative reviews(15)
Sem S.
Discount Room
Stayed in Sep 2024
Couples
31 review
3.5/5
Posted on Oct 28, 2024
The room we got was spacious and comfortable enough boot mattresses and duvets. Service from front desk was always helpful and attentive. The hotel is very outdated though. Smelly dirty carpet everywhere, smoke scent, old bathroom etc. We sometimes had to wait a long time before we got hot water, if we got it at all. Also, there seems to be some sort of music lessons above the building, which started very early and made so much noise. Couldn't sleep with all the drums and music. Very loud.
Response from Property: 尊敬的賓客:您好!感謝您入住泓亭酒店!同時很遺憾得知您沒能有一次完美的入住體驗,在此對您表示誠摯的歉意,您所反映的問題,我們高度重視,請您相信我們一直有不斷改正和進步的決心,您的包容和信任,將會是我們一直前行的動力!此外,您和其他賓客若在入住期間有任何問題,可隨時聯繫酒店大堂經理,我們將盡最大的努力為您解決問題提供服務。泓亭國際酒店真誠期待您的再次入住,祝您生活愉快!
Valsecchichiara
Discount Room
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jun 28, 2024
great location, close to bus stop to Ganxia mountain, very nice square.with pagoda and night.market. front desk helpful in finding a driver for us, kind with foreigners!! very nice overall
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在泓亭的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Guest User
Discount Room
Stayed in Jul 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Aug 3, 2024
Great location near the Dafo Temple and reclining Buddha. Service was exceptional - the receptionist really went out of his way to help me - fantastic. The room was clean and the bed very comfortable. All in all a great stay.
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在泓亭的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Dedea
Selected Room (2 beds)
Stayed in May 2024
Couples
21 review
4.0/5
Very Good
Posted on Jun 30, 2024
The bed was comfortable, staff was very friendly and helpful (even though not English speaking). There was a problem of infiltration of smelly water in the corridor, but after a couple of days that was resolved
Response from Property: 親愛的貴賓,您好!非常感謝您對我們酒店人員的肯定,你説聞到異味那是剛剛洗完地毯。天氣炎熱會有一些味道。後期地毯幹了,所以沒有味道了。再次感謝您的光臨,祝您在接下來的旅途一切順利,愉快!
Guest User
Discount Room
Stayed in Apr 2024
Solo travelers
14 review
3.7/5
Posted on May 4, 2024
Feels worn out, smoking allowed in rooms - what can be smelled, good central location
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Hongting. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Discount Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Our experience in this hotel was perfect ! They upgraded us for free, our room was really clean, spacious and really comfortable. The staff is really friendly and accommodating, and even if they don’t speak english we could discuss on WeChat. Finally, the hotel is located really close to old town and to the temple. There is a bus in front of it to go to both train stations. Definitely recommend to stay here during your trip in Zhangye !
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Hongting. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Discount Room
Stayed in Feb 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Mar 10, 2024
After some miscommunicatie about the showerhead everything was solved rapidly and professionally
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Hongting. We look forward to your visit again to review our progress and wish you a happy day!
Mathias92
Discount Room
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Good hotel. Cose to the food street.
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Hongting. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
7 review
4.5/5
Great
Posted on Feb 13, 2024
WEhat you pay is what you get.
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在泓亭的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
226605
Romantic Double Room
Stayed in Jul 2024
Solo travelers
84 review
1.5/5
Posted on Aug 25, 2024
This store can be said to be the worst store I have ever stayed in. It has poor hygiene and is not honest. The main reasons are as follows: 1. I made a reservation online and when I checked in, I asked the waitress at the front desk when breakfast would be served. She was told I was told that there was no restaurant, and I proposed that the room I booked included two breakfasts. The waiter said that if you check in alone, you can only go to the front desk tomorrow morning to get a ticket and eat at an outside restaurant. At 6:30 the next morning, there was only one security guard at the front desk. He asked about breakfast tickets and was told that he didn't know. The hotel is obviously dishonest. The guest paid for two breakfasts, but the hotel wants to give tickets based on the number of guests. This is obviously a violation of the guest's rights. Breakfast tickets are supposed to be given to guests when they check in, but the hotel actually wants to give them in the morning, which is obviously dishonest. 2. The carpet in the room, the wall tiles in the bathroom, the floor, the furniture and the toilet are very dirty, as evidenced by photos. 3. The shower has only one shower head and is very stained. The cold and hot labels are reversed. 4. I made a reservation on Ctrip.com and received a score of 4.5. I rated it as good in terms of hygiene. I think it was a fraud by the store. I suggest the platform inspect it, otherwise Ctrip's credibility will be lost.
Original TextTranslated by Google
6/10
Response from Property: Dear guests: Hello! Thank you for staying at Hongting Hotel! At the same time, we are sorry to learn that you did not have a perfect check-in experience. We sincerely apologize to you. We attach great importance to the problems you have reported. Please believe that we have always been determined to continuously correct and improve. Your tolerance and trust will be our driving force to move forward! In addition, if you and other guests have any questions during your stay, you can contact the hotel lobby manager at any time, and we will do our best to solve your problems and provide services. Hongting International Hotel sincerely looks forward to your stay again and wishes you a happy life!
Guest User
Discount Room
Stayed in Jul 2024
Couples
2 review
1.0/5
Posted on Sep 1, 2024
The room stinks like hell, it smells like the sewer, and the air conditioner was turned on all night long, making a loud sound, mainly because it was too smelly.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Hongting Hotel! At the same time, we are sorry to learn that you did not have a perfect check-in experience. We sincerely apologize to you. We attach great importance to the problems you have reported. Please believe that we have always been determined to continuously correct and improve. Your tolerance and trust will be our driving force to move forward! In addition, if you and other guests have any questions during your stay, you can contact the hotel lobby manager at any time, and we will do our best to solve your problems and provide services. Hongting International Hotel sincerely looks forward to your stay again and wishes you a happy life!
Guest User
Discount Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The price/performance ratio is very high. It is right in the city center. The location is very good and convenient for traveling. It is very close to the Grand Buddha Temple and the Ming and Qing Ancient Streets. There are also supermarkets nearby. Also upgraded the room for free.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Hongting. We look forward to your coming again to review our progress. I wish you a happy day!
Pengpengaiguxian
Discount Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 13, 2024
I am very satisfied. Although the hotel facilities are a bit outdated, it is very convenient in the city center. They also thoughtfully upgraded our room. The room is large and has a writing desk.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Hongting. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Discount Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 8, 2024
The sister at the front desk was very considerate and took the initiative to help me move to a floor with fewer people so that I could rest comfortably. The room was very clean but had everything I needed. It's a great experience.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Hongting. We look forward to your coming again to review our progress. I wish you a happy day!
Wanchuwenhuachuanmei
Discount Room
Stayed in Jun 2024
Family
318 review
5.0/5
Outstanding
Posted on Aug 4, 2024
It's okay. It's an apartment hotel, very close to the night market, and convenient for eating and drinking. During the peak tourist season, the price/performance ratio is not good. The air conditioning in the room is not very good. But other things are fine. There is free parking in the backyard.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Hongting. We look forward to your coming again to review our progress, and wish you a happy day!