Zhangjiajie Ruke Hotel

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.

Very beautiful hotel, hotel staff was so incredibly kind and provided us with care all the way through our trip - offered us to laundry our clothes right after our trip, made a very tasty breakfast and helped us to get all the tickets for the main attractions, told us when and where it’s most convenient to enter the park and which transportation to use! We are very happy with our stay! Thank you so much!