Hotel Sarazena Reviews

The hotel is on the side of the observation deck mountain train station and 3 minutes from Zermatt train station, the location is unbeatable. The Matterhorn can be seen from the terrace, which is very convenient for watching the sunrise. The breakfast is very delicious;there are not many hotel rooms, so the restaurant is not big and not crowded, you can have breakfast in peace and comfort. Even though there is only one waiter in the restaurant, she can greet you attentively because there are not many guests. The shopping mall next to the mountain train station has a large COOP supermarket for easy food shopping; you can enjoy dinner leisurely on the terrace or room (dinner out is really expensive).

距離采爾馬特火車站步行三分鐘路程，房間乾淨整潔，酒店工作人員耐心熱情，就早餐稍微單調。

房間很乾凈，就在火車站邊上

位置好找，還不錯

Just checked out from this hotel after staying for 4 nights. Very convenient location being near to the station, friendly staffs and clean, comfortable rooms. The lounge and breakfast area looks very cosy. Overall, it has been a nice experience for us.

This is very near the train station so I did not have to drag my luggage very far. However due to some roadworks the path to the hotel was not so clear. Still it was not that difficult to get to. The gentlemen on the first day was welcoming and helpful but did not speak very much English. Luckily I speak some Spanish. He helped me to my room even though there was an elevator. The room was clean and adequate size. The bed was comfortable. Lighting was adequate. There was a kettle and tea and even a fridge. The tv had English channels. The bathroom had a tub and heater. The heater worked the first night but subsequently did not work. Another lady staff on the second day came to my room when I complained about the heater not working. She put her hand to the heater and declared it was warm. Did she think I cannot feel that it was stone cold or is her hand not feeling the cold? Or maybe she just want to dismiss the issue for whatever reason. The room also had a heater but I did not use it. Still it was a good stay. Breakfast had variety and was good.

This hotel is modest, but comfortable, located less than 100m from the train station - turn left out of the main exit from the station, then right where a small sign on the right hand side of the road, indicates the Sarazena Hotel and walk down the alley way. Our room was on the ground floor and had a 'balcony area' to sit out on, but it was also opposite the station used for the train to Gornergrat. Fortunately, trains don't run too early or too late. The room was large, with a desk and chair and two armchairs and a coffee table, as well as plenty of room to put suitcases out of the way. The bathroom was functional, with a shower/bath and excellent water pressure. In the hotel, there is a lounge/bar area, but no restaurant. The breakfast room provided a simple, but sufficient breakfast of cold options. Staff were very friendly and very helpful. Friends in Australia had contacted the hotel to advise that it was my birthday and the hotel arranged a birthday card with a message and some chocolates. A lovely touch, thank you.

Six of us stayed for two nights in three rooms and had a comfortable stay. We all had quiet rooms with a Matterhorn view from the balcony which also overlooked the Gornergrat train station. We could open the adjoining doors between the balconies which meant we could sit out with a drink in the evening together and enjoy our awesome view. Breakfast wasn’t extensive but it was good quality and we could have espresso. The staff were really friendly and the hotel had a lovely ambience. We would stay here again.

Superb chalet type hotel situated very near the station - less than 5 minutes away. Plus very convenient for the main street in Zermatt & all the restaurants. Absolutely spotlessly clean, delightfully furnished rooms. Very nice bathrooms and toiletries supplied. We had a balcony and wonderful views of the Matterhorn. Lovely fresh buffet breakfast with home made jams, yoghurts, meat, cheese, various breads & croissants etc I cannot advise you stay there enough. I will certainly be returning. Very nice lounge and bar for drinks & coffees.

From the moment we walked into this very comfortable hotel we felt at home. Our welcome from reception was warm and they had communicated with us brilliantly up until our arrival. It is a two minute walk from the main train station so location is perfect and it is a short stroll to the beautiful old town. Our room is very comfortable and had everything we needed for a great Stay. It had a wonderful balcony where we spent a lot of our time and a great bathroom including bath! Wi-Fi is free for unlimited devices and of a high quality. Our rate included breakfast which was buffet style and very good indeed. Lots of delicious local hams, cheeses and so on. The staff simply couldn’t do enough for you and we will definitely stay in this hotel again when we are next in town.

The room was large (by European standards). Lovely down comforters and pillows. The bed was comfortable and the bathroom was newly renovated. We had a large balcony with view of the Matterhorn. The breakfast was excellent as was the friendly staff and management.

We have stayed at the Hotel Sarazena several times. The hotel is very centrally located. You are warmly welcomed and feel very comfortable. The breakfast has everything you need. Keep it up.

Excellent service, they gave me an adapter for electrical appliances, they told me about a supermarket, they gave me a map so I knew where to walk, my room was very nice and comfortable, the breakfast was very good, in front of the train station.