Hotels near Pakapaka Plaza, Yokohama

The hotel is quite new, just opened in 2024. It is quite close to the train station of yokohama, covered all the way from the train station to shopping arcades to the hotel. You don't even need to have your umbrella if it rains. The hotel is easy to locate. It is quite tidy with all the basic stuffs in the room. You can watch youtube in the TV. The staff are friendly and helpful. One thing I think can improve, this hotel brand (which I have lived in a number of different hotels from this brand) requires room cleaning (even if you decline so) every 3 days (if you live more than 3 days). I don't think it is necessary if the hotel guests do not require so in order to save manpower and be more environmental friendly (which I think the hotel is on one hand promoting). . Overall, I think the hotel is good.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

During my recent trip to Tokyo, I stayed three nights at the Mitsui Garden Hotel Yokohama Minatomirai Premier, and it was fantastic! The sea view was breathtaking, and the attention to detail made my stay incredibly comfortable. My room had floor-to-ceiling windows that brought in stunning views—whether it was the ocean by day or the city lights at night, I could never get enough! The hotel’s amenities were a delight. I loved the rooftop pool and the indoor gym, perfect for unwinding after a long day. The Italian restaurant and bar offered delicious food, and I highly recommend the breakfast. The location was also convenient, making it easy to explore nearby attractions. The modern design, inspired by Yokohama’s cruise culture, added a unique touch to my stay. Overall, it was an excellent experience, and I felt I truly got my money's worth!

Fantastic location above the subway. Shopping Malls were literally down the hotel and amusement parks are just a stone throw away. The scenic view was amazing. You won't regret staying in this hotel.very comfy bed.

Nice location however the map on your car and google isn’t much helpful when you drive there better learn about the location beforehand The room is convenient located considerably clean although its not shiny new but wouldn’t complain much

Best hotel we’ve ever been to - the room, amenities, service and friendly employees were all top notch. Icing on the cake was a beautiful view of Mount Fuji from our 49th floor window. Well done Oakwood Suites Yokohama!!!

One of the best hotels I had visited in Japan, with excellent location and views, staff there are very nice and helpful, will visit this hotel again in the future.

Very close to Metro line (google-san sent me to Kannai station is gave more closer station their) Although staff-san not.good at English , but theirs service minds are top class just use translator talking , they will help you a lot Food is also good , don't forget to have food before 9.40 am I almost forget that limit time is 9.40 am not 10.00 am as room checking out period time (have breakfast then go back to room if bate choose for get up late person) Facility is also good 👍 and have working corner at lobby floor , I gib 10/10 because I don't know because I feel satisfied with out problem and they help problem that I met with others too lol

Wonderful stay! Staffs were great, there’s a lounge where you can grab free coffee or just chill and relax. Rooms were clean and spacious, we got a free upgrade with the Bay view! Hotel is conveniently located just above a metro station! Definitely will return! Only thing missing is if they could have a nice little Onsen! It will be more than Perfect!

We booked the deluxe twin room for a family of 2 adults and 2 children - ages 4 and 6. The staff were so helpful and welcoming.  Cleanliness was impeccable.  As first time visitors to Yokohama, we thought the location was ok, however we were only getting to know the public transport towards the end of our stay so I’d recommend getting familiar with it to visit attractions more efficiently.