Courtyard by Marriott Yinchuan Reviews

It was a nice experience, with a nice view of the Helan Mountain Range

The hotel is very nice. But the guest in this hotel cannot allow to go swimming. Originally, the comments from trip.com said this is shared swimming for both hotels but this is not the case.

Super comfortable stay and the location was great, lots of local restaurants nearby. The hotel staff were very helpful, would definitely return to stay again.

There was no swimming pool when there was one advertised, but overall an excellent stay

Same building as JW, good view, good facilities, love the bed and pillow, reception service still has room to improve.

Serve: I have stayed in a five-star hotel with the worst service. I called the front desk and asked for children's slippers and toiletries. Only slippers were given, and the waitress directly scolded me, "If you want anything, tell me clearly at once. If you want anything else, tell me now." The guy who checked in at the front desk last night tended to ignore questions even though they were chatting together. Picture 1 is the Courtyard Hotel, pictures 2 and 4 are Tenglo, which is much better than this Courtyard! Hygiene: hair on the bed, color blocks... Facilities: Old crotch extension...

The room smelled of cigarettes, and the coordination to change the room failed. The corridor had a strong smell of decoration. I checked that the decoration time was 20 years, but it still smelled so bad. I had a headache when I slept. I was speechless. The location of the shower was unreasonable. You had to stand in the bathtub to take a shower in the rain, and there was no anti-slip measure. Children's supplies were given after asking twice. The child was nine years old and was given such small slippers, but no bathrobe. (I want to complain that the service is really bad. Generally, the hotel front desk sees children checking in and directly communicates with the housekeeping department to send welcome gifts and children's supplies) This one ignored them and was given after asking twice. Checking in at midnight, such a small matter took a long time to communicate, which affected my rest. In addition, the room smelled really bad. I rarely give bad reviews, but I am really dissatisfied this time. Very dissatisfied.

The hotel environment is very good, but I think the service at the hotel entrance is average. I was holding a child by myself, and a nine-year-old was dragging a suitcase behind me. I dragged two suitcases with one hand. I really wanted the door attendant to help me😂. The room was very clean, but the washbasin in the bathroom was a bit blocked. There was a big gap under the glass door of the shower room. When I took a shower, the washing area outside was flooded everywhere. Fortunately, there was a non-slip mat. I pasted it on the glass door and it greatly solved this problem. The guests behind me can use this method👍🏻

There is no shower room, the shower head leaks at the bottom, and the bathtub can be photographed with a camera to see a layer of grease. It does not match the hotel ordering interface. I asked the hotel if they have disposable bathtub covers, but they didn't have any. The solution is to arrange for an aunt to clean and disinfect in the middle of the night. I spent a long time looking for the light-blocking vertical curtain next to the bathroom glass and didn't know how to put it down. I really can't complain. It's not worth the price.

Advantages: 1. The double beds are 1.4 meters long and are suitable for two children; 2. The response to delivering water and quilts is very fast, and the front desk staff is also professional in introducing the surroundings and hotel facilities; 3. It is 500 meters away from the Ningxia Museum, with a good location. There is also a supermarket downstairs, which is convenient for shopping. Disadvantages: 1. The carpet is not cleaned very well. When picking up things, I found that the side of the bedside table was very dirty and there were all kinds of food residues; 2. The Marriott Chinese restaurant on the third floor is not delicious and is not recommended

For a price of over 500 yuan, the room facilities are very good, especially the 1.4-meter bed, which is very suitable for family outings. The location is convenient, there is a restaurant just a short walk downstairs, so it is convenient to eat.

I chose the Courtyard by Marriott for this trip to Yinchuan. I was very satisfied. The location is good, it is convenient to go everywhere, the hygiene is good, the breakfast is delicious, the service is good, especially my service butler Wang Jiayu is very attentive and thoughtful. I will choose the Courtyard by Marriott next time I come to Yinchuan

The hotel is strategically located in the administrative center of Yinchuan, next to the Ningxia Museum. There is a free underground garage for parking. Just report your license plate number to the front desk. The rooms are clean and hygienic, and the service is warm. When the weather was hot, I called the hotel and asked for two bottles of water, which were delivered immediately. From the window, you can see the city view of Yinchuan and the Helan Mountains in the distance. Overall, I am very satisfied!

The price of 530+ per night without breakfast in the summer is OK. The 1.4-meter double bed is suitable for two adults and two children. The room service is OK. The Northwest Dry Mineral Water is quite a lot, and breakfast on the first day is given. The hotel does not have a self-service washing machine, no food delivery robot, and the hair dryer is not easy to use. Originally booked for four nights, because the hotel's underground parking lot has to manually lift the barrier to park the temporary licensed car, which is not only inconvenient, but also brings us trouble. We ended the trip to Yinchuan early and barely stayed for three nights. The hotel and Marriott are in the same building, using a parking lot, a breakfast room, and a lobby manager. If there is no special situation, the price-performance ratio is still good, but we encountered a problem, and we felt that the staff's attitude was OK, but they were not active in solving the problem and had no service awareness. Three lobby managers took turns to work. I stayed for three nights. The temporary licensed underground parking was not smooth. The staff just hung up the phone on the spot. There was no staff to help the parking lot coordinate and solve the problem on the spot. The hotel has no say in the property, and the property is not very happy about the manual lifting of the temporary licensed parking barrier. After communicating with the hotel in advance and the hotel had contacted the property management to inform us to get off the parking lot, there was no staff to lift the barrier after we got off. There were many vehicles behind us. We contacted the hotel four or five times and no one came to lift the barrier. The code scanning at the door did not work. The vehicles behind us came to us to inquire about the situation and asked us to move the vehicles, but where could we move in front of the underground parking lot? The hotel staff could not empathize at all. After communicating with the female lobby manager for two hours, the final result was that we would call the property management to lift the barrier ourselves in the future. The male lobby manager said that the leader would bring it up at a meeting the next day, and he would call me back no matter how to solve it, but he did not hang up my phone. The next day we called the property management directly to lift the barrier. The property management replied that we had to find the hotel first, so I found another female manager of the hotel. In the end, my husband coordinated with the property management to let us enter the parking lot. The female manager said she would send me a fruit plate to calm me down. I checked out and didn't see the fruit plate. I didn't hear an apology from the staff when I checked out. At this point, I have come to the conclusion that the staff of Courtyard and Marriott hotels have no service awareness, do not pay enough attention to and respect customers, do not have a proactive attitude and emergency response plan for the problems encountered by customers, and their service processes are imperfect.