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Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(682)
Positive reviews(675)
Reviews with photos/video(186)
Awesome amenities(139)
Delicious breakfast(64)
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Well decorated(29)
Convenient for shopping(26)
Nice sea view(23)
Close to beach(10)
Negative reviews(7)
Ong yock
Intercity Superior Room - Twin Bed
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Front desk is super helpful ,Room is spacious & clean
Very convenient location,easy to navigate.
Response from Property: Dear guest, thank you for your recognition and encouragement of our newly opened hotel! Good service is our unremitting pursuit, and it is also our sincere feedback to you for your love. We look forward to more customers like you who pursue freshness and quality. Come and enjoy this unique experience, let us weave an unforgettable travel memory for you with a brand new environment and thoughtful service!
Guest User
Intercity Deluxe Room - Twin Bed
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The environment is very good and clean. It is also very close to various attractions. I encountered some minor problems with the room and they were all solved happily. The service is very good. I will definitely stay here next time I have the opportunity to go to Yantai.
Original TextTranslated by Google
Response from Property: What floats out of the wine glass is true love, tastes romance in coffee, feels aftertaste in tea, and conveys friendship in messages. Your affirmation has built a bridge of our friendship. We look forward to meeting you again!
Guest User
City Superior Double Bed Room
Stayed in Jun 2024
Travel with friends
13 review
1.0/5
Posted on Jul 13, 2024
The room facilities are okay and the location is okay, which is undeniable.
But for this service, first of all, the day before I washed my clothes, I put them in the washing machine, hung up the room number, washed and dried them together, and told the front desk. When I went back in the evening, I couldn't find the clothes. I still couldn't find them the next morning. I later went to look for them myself. , found it in a frame, and then the waiter came in and said that he couldn't find it after searching for a long time. It was here. My clothes hadn't been dried at that time, so he dried them for me. In the afternoon, I went to get them. He said they were dried and he felt them. It's all trendy.
Then it was time to clean the room. I went out in the morning and said I wanted to clean the room. When I came back four hours later, it was still untouched. I told the front desk that they were too busy. After I came back in the evening, I cleaned and threw away all the garbage, but nothing else was touched. The bed was not made, the water was not put in the refrigerator, the water was not put on the table, the toilet paper was gone but not put, the toilet paper was gone but not put, and the toiletries I didn't let it go, so I called the front desk and asked the front desk. They blamed it first. They didn't mean to be embarrassed at all, and they didn't mean that they had done anything wrong. They said that the aunt had just arrived.
Original TextTranslated by Google
Response from Property: We deeply regret and sincerely apologize for the service issues you encountered at our hotel. First of all, regarding the laundry service issue, we have become aware of the errors that occurred during the laundry handling process. Your clothes were not returned in time after washing and drying, and became damp during the drying process. This is obviously a major oversight in our service process. We have begun a comprehensive review of our laundry service and will take the necessary steps to prevent a similar incident from happening again. Secondly, regarding the room cleaning service, we understand your expectations and dissatisfaction with the cleaning service. Our cleaning team does experience delays which results in your room not being cleaned as scheduled. We have communicated with relevant personnel and will strengthen supervision and training of the cleaning team to ensure that every guest's needs can be responded to in a timely and effective manner. We promise to conduct an in-depth investigation of these issues and take the following measures to improve service quality: 1. Conduct a comprehensive review and improvement of the laundry service process to ensure that all laundry is properly handled. 2. Strengthen the supervision and management of housekeeping services to ensure that each guest's room is cleaned on time. 3. Retrain all employees to emphasize the importance of customer service and how to better meet guests' needs. 4. Establish a dedicated customer service channel so that customers can report problems and make suggestions to us at any time. We sincerely hope that you will give us the opportunity to correct our mistakes and are willing to provide you with any form of compensation. If you have any further questions or need assistance, please feel free to contact us. We apologize again for the inconvenience and thank you for your understanding and support.
Aboluosasimaliang
City Sea-View Executive Suite
Stayed in Jul 2024
Travel with friends
1 review
1.0/5
Posted on Aug 26, 2024
I don’t quite understand why I called at 7 o’clock in the morning to ask for the car to be moved. I didn’t block anyone else in the parking lot. They said there were activities. It was really too disturbing. I don’t understand? ? I went out to have fun and had to make a phone call to get up in the morning to move my car. Why didn’t I tell me when I parked the car the day before?
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience caused to you. We will investigate the reason and give you a reply. There were no events in the hotel yesterday that required notification to move the car. We are really sorry for causing you trouble. I wish you a happy life!
Guest User
Intercity Deluxe Room - Twin Bed
Stayed in Jul 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Smart hotel, the location is very good, only a few hundred meters away from Chaoyang Street and Suocheng City. It is a high-end hotel under the Huazhu Club. There are also Home Inn and Orange Crystal on the same road as it.
Original TextTranslated by Google
Response from Property: Life is enriched by fun, and we are happy because of your support. We hope that we can bring you a better experience, dear. The hotel is located in the prosperous commercial area of Zhifu District, adjacent to Wanda Plaza, Suocheng City, Marina Square, Yantai Mountain Scenic Area, and Yantai Station. It has an excellent geographical location. It is only a 10-minute walk to the bathing beach and has a glimpse of the majestic sea and sky. Shandong is hospitable and Yantai is delicious, we look forward to seeing you again!
Guest User
City Theme Family Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The location of the hotel is very good, very close to Suoli, Yantai Mountain and Chaoyang Street, not far away 🏖️. The room was clean. Fruit and mini bar were provided. The service was good. They helped us carry our luggage into the car. It was a great experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your 5-point recommendation and recognition and satisfaction of our intercity hotel. This is the motivation for us to continue to work hard. Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope our intercity hotel will be the warmest and most unique place in your memories. one! Come back to Yantai often and look forward to seeing you again!
Guest User
City Family Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The room was very clean and the service was warm and welcoming. Convenient transportation
Original TextTranslated by Google
Response from Property: Meeting you in the coastal city of Yantai in the beautiful summer, I feel so happy beyond words. Thank you for coming. The hotel has many rooms facing the sea. It is the latest intercity hotel design by the famous interior designer MATTEO THUN. The rooms are made of walnut wood in cool colors of black, gray and white, and use white duck down sleeping pillows and Sealy deep sleep mattresses. , Intelligent dynamic shower, which can relieve the fatigue of the journey and make you feel sleepy in seconds. It feels like home, comfortable as home. The hotel adopts cutting-edge intelligent design and selects high-quality supporting facilities. Whether it is business or vacation travel, it combines nature and travel attributes. It is a must-stay high-end hotel for city exploration.
Guest User
City Family Room
Stayed in Jun 2024
Travel with friends
2 review
0.5/5
Posted on Jul 27, 2024
The experience was extremely bad. I went to them to book a room price the day before and transferred the room fee. However, because the front desk prioritized taking online orders, they didn’t make a reservation for me. They said the room was full. Well, it didn’t matter. But I saw them the next day. I found a room online and tried to book it with a hotel, but I still couldn't book it. The front desk said I had to book it online, but the price online was completely different from the price I agreed to yesterday. It was hundreds more expensive. I was speechless. I wanted to charge more for the room. To be honest, if you want to book a room with them, please be careful because the front desk will shout out the price.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience caused to you. We have verified that the hotel staff did not have private transactions with the guests, and we apologize again!
Guest User
City Superior Double Bed Room
Stayed in Jun 2024
Couples
18 review
2.2/5
Posted on Jul 8, 2024
When I first entered the room, there were hairs all over the floor and a lot of dust on the table. On this basis, they changed the room for us and explained that there must be no problem with this room. However, as soon as we entered, there were hairs on the ground again. It looked like I went to a newly opened hotel, but the sanitary conditions were so bad that I couldn't accept it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review despite your busy schedule. We deeply regret that this happened. We have taken responsibility for the health problems that occurred. We will strengthen the standards and supervision of work processes in the future. We look forward to seeing you again. Can have a better stay experience.
whh5
City Family Room
Stayed in Jul 2024
Family
7 review
4.7/5
Amazing
Posted on Aug 17, 2024
A new hotel with good hardware, good design and convenient travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Yantai Intercity Hotel and sharing your stay experience despite your busy schedule. Your affirmation and support allow us to continue our efforts. We did not get your 5-point recommendation. We look forward to meeting you again. Wish you the best. Have a great life!
Guest User
Intercity Superior Room - Twin Bed
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The room is very good, the service is also good, good reviews
Original TextTranslated by Google
Response from Property: What floats out of the wine glass is true love, tastes romance in coffee, feels aftertaste in tea, and conveys friendship in messages. Your affirmation has built a bridge of our friendship. We look forward to meeting you again!
Dbabyjing
City Family Room
Stayed in Jul 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 19, 2024
I will continue to stay here next time
Original TextTranslated by Google
Response from Property: Life is enriched by fun, and we are happy because of your support. We hope that we can bring you a better experience, dear. The hotel is located in the prosperous commercial area of Zhifu District, adjacent to Wanda Plaza, Suocheng City, Marina Square, Yantai Mountain Scenic Area, and Yantai Station. It has an excellent geographical location. It is only a 10-minute walk to the bathing beach and has a glimpse of the majestic sea and sky. Shandong is hospitable and Yantai is delicious, we look forward to seeing you again!
Response from Property: 尊敬的賓客,您好!感謝您入住華住會城際酒店,非常榮幸為您提供了一次完美的入住體驗,酒店房間設定温馨、舒適,地理位置優越、超大停車場。配備中西自助營養豐富早餐。我們一直以優質的服務作為品牌特色。每一位員工都秉承着“心懷善意、樂意,從顧客角度看問題”的理念,把每一位客人都當做家人般招待,用我們最真誠、最熱情、最貼心的温暖讓您體驗真正的賓至如歸。再次感謝您對我們的肯定和推薦,衷心的期待與您的再次相遇!
Response from Property: 尊敬的賓客,感謝您的5分推薦對我們城際酒店的認可和滿意,這是我們繼續努力工作的動力。每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望我們城際酒店是您回憶裏最温馨最獨特的那一個!常回煙台來看看哦,期待再次與您相遇!
Response from Property: 尊敬的賓客,感謝您的5分推薦對我們城際酒店的認可和滿意,這是我們繼續努力工作的動力。每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望我們城際酒店是您回憶裏最温馨最獨特的那一個!常回煙台來看看哦,期待再次與您相遇!