Xiamen Air Maple Hotel (Xiamen SM City Plaza)

Xiamen Air Maple Hotel (Xiamen SM City Plaza) Reviews

Xiamen Air Maple Hotel (Xiamen SM City Plaza)

No.415 Xianyue Road, Siming District, Xiamen, Fujian, 361012, ChinaView Hotel Details
Xiamen Air Maple Hotel (Xiamen SM City Plaza)
Xiamen Air Maple Hotel (Xiamen SM City Plaza)Xiamen Air Maple Hotel (Xiamen SM City Plaza)Xiamen Air Maple Hotel (Xiamen SM City Plaza)
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Xiamen Air Maple Hotel (Xiamen SM City Plaza) Guest Reviews

4.6/5
Very Good
290 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(290)
Positive reviews(281)
Reviews with photos/video(46)
Friendly front desk staff(23)
Delicious breakfast(21)
Large rooms(17)
Easy to get around(15)
Many amenities(9)
Would stay again(8)
Near shopping area(8)
Perfect for families(4)
Negative reviews(9)
Guest User
Business Queen Room
Stayed in يونيو 2024
Couples
2 review
5.0/5
Outstanding
Posted on 1 سبتمبر 2024
Oh my God! There's a receptionist called Lee who was super duper helpful and nice! He made us feel at home. The rooms are comfy and clean.
Response from Property: Thank you so much for your kind words! We're delighted to hear that Lee made your stay feel like home. We strive to provide comfortable and clean rooms, and it's wonderful to see that our efforts are appreciated. We hope to welcome you back soon!
Anonymous User
Deluxe 2-bed Room
Stayed in أبريل 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on 6 أبريل 2024
Personnel was friendly and helpful although calling the front desk didn’t get any reply in 2 occasions. The lobby was spacious and offers comfortable seating to rest for a bit. In combination with the clean toilets it’s very comfortable.
Response from Property: Thank you for your feedback. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience caused by the lack of response at the front desk. We'll work on improving our communication. We're glad you enjoyed our spacious lobby and clean facilities. Looking forward to welcoming you back!
SimoGagai
Business Queen Room
Stayed in يوليو 2022
Solo travelers
5 review
3.7/5
Posted on 12 يوليو 2022
The hotel is easy to find and in a good location. I enjoyed the warm service on my check. However, the breakfast could be better and the room wasn’t absolutely comfortable, I felt like I was in a student dormitory than a hotel. The wifi works on and off.
Response from Property: Dear guest, thank you for choosing to stay in Park City Hotel. I sincerely apologize for the bad experience during your journey! Regarding the problems you mentioned, we will feedback the relevant departments to improve the service quality. All the staff look forward to your next visit and wish you a happy life!
Guest User
Deluxe Suite
Stayed in أكتوبر 2024
Family
5 review
4.7/5
Amazing
Posted on 5 أكتوبر 2024
The suite is large and comfortable, the environment is clean and simple, and it is very convenient to take the kids to the Science and Technology Museum. The takeaway we ordered was not delivered in time by the front desk, and the disposable bathtub bag was charged (almost all big hotels do not charge). Other experiences were very good.
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Response from Property: Dear Guest: Thank you very much for your recognition of our suites and the overall environment. I'm glad to hear that you and your children enjoyed your stay. We are deeply sorry for the late delivery of takeaways and the charges for disposable bags in bathtubs, and will take measures to improve and optimize. Your feedback is the driving force for our continuous improvement and we look forward to providing you with more perfect services again. I wish you and your family all the best!
Xiuxiansheng888
Elegant 2-bed Room
Stayed in سبتمبر 2024
Family
8 review
5.0/5
Outstanding
Posted on 2 أكتوبر 2024
The breakfast is very good, with many varieties, good environment, and good service. The shower in the room is a bit small, and the water in the bathroom will overflow when taking a shower. It is close to the Science and Technology Museum, and the flights and travel are very good. The paint fan said that it had not arrived and was not delivered in time.
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Response from Property: Dear customer: Thank you for your detailed review! I'm glad that you were satisfied with the breakfast, environment and service. It's also convenient for you to be close to the Science and Technology Museum. Regarding the room shower and toilet issues, we will improve them as soon as possible. Regarding the lacquer fan, I am very sorry that I could not receive it in time. Thank you for your understanding. Looking forward to your visit again!
julia-chen
Elegant 2-bed Room
Stayed in أغسطس 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on 25 سبتمبر 2024
It's an old hotel, but the facilities have been replaced. The charging interfaces are all the latest, so you don't have to worry about them not being suitable for use. The service attitude is very good, and they are greeted politely when entering and exiting. It's very close to Xianyue Park, but a little further away from the eating places.
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Response from Property: Dear customer: Thank you for your recognition of our hotel! I'm glad to know that you are satisfied with the updated facilities and service attitude. Although the restaurant is a little far away, Xianyue Park is very close. I hope you have a pleasant experience. Looking forward to your visit again!
Anonymous User
Business Queen Room
Stayed in أغسطس 2024
Other
6 review
4.5/5
Great
Posted on 29 أغسطس 2024
Cleanliness: Hair on the floor, stained pillowcases. Everything else is fine. Facilities: Good, Service: The service is very good. .
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Response from Property: Dear customer: Thank you very much for your feedback! We are deeply sorry for the hygiene issues you mentioned and will immediately report them and take measures to make rectifications to ensure that every guest's accommodation environment can meet the highest standards. We are glad that you are satisfied with our services and facilities, which will inspire us to continue working hard to provide you with an even better stay. Thank you again for your valuable feedback!
Guest User
Elegant 2-bed Room
Stayed in أغسطس 2024
Family
3 review
5.0/5
Outstanding
Posted on 28 أغسطس 2024
I took my kids to Xiamen Science and Technology Museum and chose the nearby Xiamen Airlines Hotel, which is only a few minutes' walk away. It is very convenient. The staff are very enthusiastic, including Alan. The hotel facilities are of 4-star standard, and there is a gym and laundry room to meet the needs of travelers. I was particularly surprised that the king-size bed is 2 meters wide, so it won't be so crowded even if I bring my kids with me. The overall experience is very nice.
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Response from Property: Dear customer: Thank you very much for your detailed review! We are very happy to know that you and your children chose our Xiamen Airlines Hotel as a comfortable place to rest after visiting the Xiamen Science and Technology Museum. It is our greatest honor to be able to provide you with convenient location, warm service and high-quality accommodation facilities. Alan and all the staff are committed to creating a warm and comfortable accommodation environment for you. We look forward to your next visit and continue to bring you and your family a pleasant experience!
Guest User
Deluxe 2-bed Room
Stayed in أغسطس 2024
Family
6 review
5.0/5
Outstanding
Posted on 22 أغسطس 2024
The service was very good, they helped me upgrade the suite and also gave me welcome fruit! The room is clean and hygienic, with a large area and a big bed! The key services are really good! Must like one!
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Response from Property: Dear friends: The happiest thing is to get your approval. I am very happy that the hotel's considerate service, complete facilities and equipment, and unique geographical advantages can create an unforgettable trip to Xiamen for you. I hope you can continue to support and encourage us in the years to come. Xiamen Airlines Fengyue Hotel will be your forever warm home in Xiamen.
Aichideniu
Elegant 2-bed Room
Stayed in أغسطس 2024
Family
2 review
5.0/5
Outstanding
Posted on 18 أغسطس 2024
The room is big and clean. The bed is soft and comfortable. The kids love it so much. They lie on the sofa and watch TV as soon as they enter the room. I will stay here again next time I come to Xiamen!
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Response from Property: Dear guests: It is our greatest wish to make you and your children have a pleasant stay. Thank you for your praise and your expectation of staying again. We are always ready to serve you. Looking forward to meeting you next time in Xiamen!
Guest User
Business Queen Room
Stayed in أغسطس 2024
Other
15 review
5.0/5
Outstanding
Posted on 8 أغسطس 2024
The service is very good. Chen Gongxi from the front desk is very patient. The overall level is not bad. It is worthy of being a hotel under Xiamen Airlines. Even the quality of the facilities and equipment in the room has improved a lot. I will still choose this hotel next time
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Response from Property: Dear customer: Thank you very much for your recognition and praise, especially for the affirmation of our front desk Chen Gongxi's service! We have been committed to improving the quality of service and facilities to make you feel the warmth and comfort of home. We look forward to you choosing Xiamen Airlines Hotel again and continuing to enjoy a wonderful accommodation experience. I wish you a happy life!
Guest User
Elegant 2-bed Room
Stayed in يوليو 2024
Other
2 review
5.0/5
Outstanding
Posted on 31 يوليو 2024
The hotel service is very good, parking is convenient, and the main road is right outside. You can park your car directly in the garage, and there are plenty of parking spaces! There is a shopping mall behind, which is very convenient for eating. There are McDonald's and Watsons. You can stroll around the mall after playing in the evening and feel the slow pace of Xiamen~
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Response from Property: Dear customer: Hello! Thank you very much for your detailed review! We are glad to know that you are satisfied with the hotel's service, convenient parking and rich surrounding facilities. The convenience of shopping malls and restaurants makes your trip more comfortable. We look forward to your next visit. I believe that through your sharing, more guests will come to experience the leisure time in Xiamen!
Guest User
Business Queen Room
Stayed in يوليو 2024
Family
1 review
5.0/5
Outstanding
Posted on 31 يوليو 2024
The hotel actually has a free laundry room! I took my kids to the beach and came back with a pile of clothes. I wanted to ask the front desk for hangers, but the front desk told us that there was a laundry room on the 4th floor, which was free and could be dried directly. This is great! The breakfast was good, and the overall feeling of the hotel was quite satisfactory. Cleanliness and comfort are the most important things when you go out to play. I am very satisfied.
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Response from Property: Dear guests: Hello! Seeing your detailed praise makes us happy. It seems that our laundry room has not only become your savior, but also the breakfast will make you and your family's taste buds feel warm and satisfied when you wake up in the morning; and the hotel's regularity is exactly the "feeling of home" we strive to pursue. ——Not ostentatious, but considerate everywhere. Next time you take your baby to the beach for adventure, remember to choose us to accompany you and continue to enjoy the worry-free parent-child time! 👨‍👩‍👧‍👦🏖️Looking forward to meeting you again and making every stay a part of your wonderful memories! Best wishes.
Anonymous User
Business Queen Room
Stayed in يوليو 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 31 يوليو 2024
Xiamen Airlines' hotel has Xiamen Airlines elements everywhere, not to mention it's pleasing. I stayed in a room facing the road, the Xiamen Blue is so beautiful! I saw this brand of toiletries in many hotels. When I entered the room, I was a little surprised, the room was quite big, and the bed was 2 meters long!
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Guest User
Elegant 2-bed Room
Stayed in يوليو 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 26 يوليو 2024
I fly all over the country all year round, and I basically take Xiamen Airlines. By chance, I booked this hotel because it was close to the place where I was on a business trip. When I checked in, the hotel front desk gave me a service business card, saying that I could contact their service ambassador. At first, I thought this surname was quite special when I saw the name, but I ran into the "real person" while waiting for the car in the lobby. It was quite interesting! Most of the hotel staff were quite polite, and the lobby was spacious. Although it was my first time staying at this hotel, I just wanted to give it a try because it was named "Xiamen Airlines". I had also stayed at the Xiamen Airlines Hotel on Hubin Road before, and the service was called the "Haidilao" of the hotel industry! They always responded to every request, which was amazing~ Although this hotel is not as high-end as the other one, it is worth it to stay in this location at this price! I have to praise these two hotels of Xiamen Airlines. They should have a complete set of their own management model. Whether on the plane or off the plane, they give people a very comfortable feeling. It is the kind of service routine that is similar, with warmth but not too excessive. The room is quite large and parking is also convenient
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Response from Property: Dear customer: Thank you for your valuable review! We are happy to know that you were satisfied with the hotel's location, room size, parking convenience and service. Our Service Ambassadors and all staff are committed to providing warm but not overly service so that every guest feels comfortable and satisfied. We will continue to work hard and look forward to you choosing our hotel again next time!