Xiamen Air Maple Hotel (Xiamen SM City Plaza) Reviews

Response from Property: Thank you so much for your kind words! We're delighted to hear that Lee made your stay feel like home. We strive to provide comfortable and clean rooms, and it's wonderful to see that our efforts are appreciated. We hope to welcome you back soon!

Response from Property: Thank you for your feedback. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience caused by the lack of response at the front desk. We'll work on improving our communication. We're glad you enjoyed our spacious lobby and clean facilities. Looking forward to welcoming you back!

Response from Property: Dear guest, thank you for choosing to stay in Park City Hotel. I sincerely apologize for the bad experience during your journey! Regarding the problems you mentioned, we will feedback the relevant departments to improve the service quality. All the staff look forward to your next visit and wish you a happy life!

Response from Property: 尊敬的顧客:感謝您的點評，已向上反饋關於房間燈光及地毯問題。春節期間入住較滿，感謝您的理解與支持，期待為您提供更好的服務。

Response from Property: 尊敬的顧客:感謝您的點評！很高興聽到您認可我們酒店的性價比和早餐，位置便利靠近博物館和科技館，我們會努力改進衞生和設施情況；您提到的交通問題:酒店到烏石浦地鐵地鐵口和人才中心地鐵口距離均差不多1千米左右，打車方便也是我們的優勢之一。期待您的再次光臨！

Response from Property: Dear customer: Thank you for your comprehensive review! We are proud of the room hygiene, front desk service, location selection, convenient transportation, and rich breakfast. We look forward to having you stay again and have a wonderful experience!

Response from Property: Dear Guest: Thank you very much for your recognition of our suites and the overall environment. I'm glad to hear that you and your children enjoyed your stay. We are deeply sorry for the late delivery of takeaways and the charges for disposable bags in bathtubs, and will take measures to improve and optimize. Your feedback is the driving force for our continuous improvement and we look forward to providing you with more perfect services again. I wish you and your family all the best!

Response from Property: Dear customer: Thank you for your detailed review! I'm glad that you were satisfied with the breakfast, environment and service. It's also convenient for you to be close to the Science and Technology Museum. Regarding the room shower and toilet issues, we will improve them as soon as possible. Regarding the lacquer fan, I am very sorry that I could not receive it in time. Thank you for your understanding. Looking forward to your visit again!

Response from Property: Dear customer: Thank you for your recognition of our hotel! I'm glad to know that you are satisfied with the updated facilities and service attitude. Although the restaurant is a little far away, Xianyue Park is very close. I hope you have a pleasant experience. Looking forward to your visit again!

Response from Property: Dear customer: Thank you very much for your feedback! We are deeply sorry for the hygiene issues you mentioned and will immediately report them and take measures to make rectifications to ensure that every guest's accommodation environment can meet the highest standards. We are glad that you are satisfied with our services and facilities, which will inspire us to continue working hard to provide you with an even better stay. Thank you again for your valuable feedback!

Response from Property: Dear customer: Thank you very much for your detailed review! We are very happy to know that you and your children chose our Xiamen Airlines Hotel as a comfortable place to rest after visiting the Xiamen Science and Technology Museum. It is our greatest honor to be able to provide you with convenient location, warm service and high-quality accommodation facilities. Alan and all the staff are committed to creating a warm and comfortable accommodation environment for you. We look forward to your next visit and continue to bring you and your family a pleasant experience!

Response from Property: Dear friends: The happiest thing is to get your approval. I am very happy that the hotel's considerate service, complete facilities and equipment, and unique geographical advantages can create an unforgettable trip to Xiamen for you. I hope you can continue to support and encourage us in the years to come. Xiamen Airlines Fengyue Hotel will be your forever warm home in Xiamen.

Response from Property: Dear guests: It is our greatest wish to make you and your children have a pleasant stay. Thank you for your praise and your expectation of staying again. We are always ready to serve you. Looking forward to meeting you next time in Xiamen!