Xiamen Royal Victoria Hotel Reviews

Response from Property: Dear guests, thank you for choosing Victoria Hotel Xiamen and for your support and love. We apologize for the bad experience. During your stay in the hotel, you can call the lobby manager at any time if you have any service problems, and we will be on standby 24 hours a day to solve your problems. As for the problem of no chair on the balcony, the hotel has launched an optimization plan and no socket on the bed, the hotel management attaches great importance to it, and has made rectification and upgraded the room socket problem successively. We apologize for the inconvenience. We will be happy to serve you. Look forward to your next stay, wish you a happy life!尊敬的宾客，感谢您选择厦门帝元维多利亚酒店并给予我们支持与厚爱。为您带来不好的入住体验，我们深表歉意。在您入住酒店期间，酒店有任何服务方面的问题您可以随时呼叫大堂经理，我们24小时待命为您解决问题，关于您提出观海阳台没有椅子问题，酒店已推出优化方案，床头没有插座问题酒店管理层非常重视，并已经做了整改，陆续升级房间插座问题，为您带来的不便我们深感抱歉。我们将竭诚为您服务。期待您的下次入住，祝您生活愉快!

Response from Property: 親愛的賓客，感謝您如此細緻的評價和對我們酒店環境的喜愛！我們致力於將自然之美與現代舒適完美融合，為每一位到訪的客人提供獨特的體驗。無論是房間窗外的迷人景色，還是酒店公共區域的優雅氛圍，都希望能給您留下深刻的印象。期待在不久的將來再次歡迎你回到這個温馨的“家”！

Response from Property: 【The hotel is strategically located, close to the Xiamen International Convention and Exhibition Center, and only a stone's throw away from the Guanyinshan Business Center】Dear guests, thank you for choosing Xiamen Diyuan Victoria Hotel and giving us your support and love. The hotel is located in Xiamen's beautiful Huandao Road, close to the Huangcuo Beach Bath, known as the "Golden Beach" in Xiamen Island, and across the sea from Taiwan's Kinmen Island. The geographical position is superior, the surrounding environment is beautiful, close to the Xiamen International Convention and Exhibition Center, only a stone's throw away from the Guanyin Mountain Business Center, and only 20 minutes' drive from Xiamen Gaoqi International Airport, Gulangyu Island and Zhongshan Road. It is within a 10-minute drive from C&D Pinshang Center, Junshang Shopping Center and California Commercial Plaza, and the excellent location provides convenient transportation for business and leisure travelers. We sincerely look forward to seeing you again!

Response from Property: 【Shining over the Egret Island, the choice of celebrities for the “Flying Apsaras Awards” accommodation. Designed by the world-renowned architect, Mr. George Ge, this is the most beautiful Spanish-style manor, a seaside resort hotel perfect for family stays where you can watch the sunrise from your bed.】Dear guests, thank you for choosing Xiamen Diyuan Victoria Hotel and for your continued support and affection. Our hotel is located on the scenic Huandao Road in Xiamen, adjacent to the Huangcuo Beach Bathing Area, known as the "Golden Beach" within Xiamen Island, and overlooking the Greater and Lesser Kinmen Islands across the sea. With its superior geographical location and beautiful surroundings, the hotel is close to the Xiamen International Convention and Exhibition Center and just a stone's throw away from the Guanyinshan Business Center. It is only a 20-minute drive from Xiamen Gaoqi International Airport, Gulangyu Island, and Zhongshan Road, offering both seaside scenery and the convenience of being close to the city center. Jianfa Pinshang Center, Junshang Shopping Center, and California Commercial Plaza are all within a 10-minute drive. This excellent geographical location provides convenient transportation for both business and leisure travelers. We sincerely look forward to your next visit!

Response from Property: Thank you for taking the time to share your experience with us. We appreciate your feedback on the location of our property, being far from eateries but within walking distance to the beach.While we understand that proximity to dining options is important to many guests, we're glad to hear that the serene beachfront location was a highlight for you. We strive to offer a unique blend of tranquility and convenience, and it's encouraging to know that we've succeeded in providing just that.For future guests who might also be considering our accommodation, we would like to note that although there may not be many dining establishments nearby, there are always options to explore local cuisine through delivery services or by venturing out slightly further. Additionally, packing a picnic with some of your favorite snacks and enjoying it by the beach can be a delightful way to make the most of your stay.Once again, thank you for choosing to stay with us and for your valuable insights. We look forward to welcoming you back and ensuring an even more memorable experience on your next visit. Safe travels!

Response from Property: 尊敬的賓客您好：感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。您對酒店的滿意是酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。廈門帝元維多利亞位於廈門最美的環島路，出門即是廈門黃厝沙灘，也是最佳觀看日出的地點，也是您外出旅遊的最佳選擇。為您服務是我們的榮幸，我們真誠期待您的再次光臨！

Response from Property: Dear valued guest,warm greetings from RoyalVictoria Hotel Xiamen. Thank you for staying with us and taking the time to share your experience with us.We highly appreciate your continuous support for our hotel We strive to create a residential and parking environment for guests to enjoy the charm of the ocean. On the balcony of the hotel room, you can enjoy the seclusion facing the sea. On the beach next to the hotel, you can walk with your family,Thank you again for your valuable feedback and looking forward to welcoming you back to RoyalVictoria Hotel Xiamen in the coming future~

Response from Property: Dear guest, first of all, we are extremely sorry and deeply sorry for your stay in the hotel. Your feedback has sounded the alarm for us, reminding us that there is still a lot of room for improvement in service quality and facility maintenance. Regarding the mattress issue you mentioned, we are well aware of the importance of a comfortable mattress to ensure a good sleep. We are deeply sorry for the fact that the mattress is too hard and makes strange noises. We have instructed the relevant departments to immediately conduct a comprehensive inspection of the hotel's mattresses, and mattresses with similar problems will be replaced in a timely manner to ensure that every guest can enjoy a high-quality sleep experience. We are also very sorry for the problems with the toilet and shower. We have asked the hotel to strengthen daily cleaning and maintenance work to ensure that all sanitary facilities are clean, intact and functioning properly. Regarding the stains on the toilet and the problem that the shower cannot adjust the water volume you mentioned, we will immediately make rectifications and strengthen the training of employees to improve their service awareness and professional skills. Regarding the damaged wallpaper, we are well aware that this seriously affects the cleanliness and beauty of the room. We have conducted a comprehensive inspection of the wallpaper in the room, and the damaged wallpaper will be repaired or replaced as soon as possible to restore the cleanliness and beauty of the room. At the same time, we also express our deep apologies for the hotel's service attitude. We will strengthen the training and education of hotel staff, improve their service awareness and communication skills, and ensure that every guest can receive warm and thoughtful service. Once again, we sincerely apologize for the inconvenience caused to you and thank you for your valuable feedback. We will take this as an opportunity to further strengthen the hotel's management and service quality and provide guests with a more comfortable and convenient accommodation experience. Looking forward to your next visit, we will do our best to create a satisfactory stay for you.

Response from Property: 【星耀鷺島，飛天獎“明星下榻”之選。由享譽世界的建築大師，葛喬治先生專業設計最美西班牙莊園，躺在床上就可以看日出的臨海度假親子酒店】尊敬的賓客您好：感謝您選擇入住廈門帝元維多利亞大酒店，酒店綠意盎然的生態環境宛如一處天然氧吧，可以大口呼吸充滿負氧離子的清新空氣;近10萬平方米的“西班牙莊園”植被種類豐富，綠化面積高達70%以上，酣暢呼吸之間，是飽和純凈的氧氣，低密度人口環境，在深氧花園體驗浪漫。四季相宜:春暖放飛風箏，夏盛海邊嬉戲，秋濃沉醉斑斕，冬寒玩鬧樂園。我們真誠期待您的再次光臨！

Response from Property: 【躺在床上就可以看日出的臨海度假酒店，最美環島路酒店】尊敬的客人，您好！非常感謝您選擇入住我們酒店，並對我們的服務提出寶貴的反饋。我們非常重視您的意見，對於您在入住期間遇到的衞生問題，我們深表歉意。我們一直致力於為每一位客人提供乾淨、舒適的住宿環境，但顯然在這次服務中我們未能達到您的期望。我們已經將您的反饋傳達給相關部門，並將立即進行徹底的檢查和整改，確保類似問題不再發生。再次感謝您的反饋，您的意見將幫助我們不斷改進。我們真誠希望有機會再次為您服務，併為您提供更好的入住體驗。如有任何進一步的需求或建議，請隨時與我們聯繫。

Response from Property: 【星耀鷺島，飛天獎“明星下榻”之選。由享譽世界的建築大師，葛喬治先生專業設計最美西班牙莊園，躺在床上就可以看日出的臨海度假親子酒店】尊敬的賓客，感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。酒店地處廈門風光旖旎的環島路，緊鄰廈門島內素有"黃金海灘"之稱的黃厝沙灘浴場，與大小金門島隔海相望。地理位置優越，周邊環境優美，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙，距廈門高崎國際機場、鼓浪嶼、中山路僅20分鐘車程，既享海邊勝景，又佔緊鄰市中心之便利。離建發品尚中心、君尚購物中心、加州商業廣場都在10分鐘車程之內，絕佳的地理位置為商務和度假人士提供便利交通。我們真誠期待您的再次光臨！

Response from Property: 【酒店地理位置優越，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙】尊敬的賓客，感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。酒店地處廈門風光旖旎的環島路，緊鄰廈門島內素有"黃金海灘"之稱的黃厝沙灘浴場，與台灣大小金門島隔海相望。地理位置優越，周邊環境優美，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙，距廈門高崎國際機場、鼓浪嶼、中山路僅20分鐘車程，既享海邊勝景，又佔緊鄰市中心之便利。離建發品尚中心、君尚購物中心、加州商業廣場都在10分鐘車程之內，絕佳的地理位置為商務和度假人士提供便利交通。我們真誠期待您的再次光臨！

Response from Property: 【酒店地理位置優越，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙】尊敬的賓客，感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。酒店地處廈門風光旖旎的環島路，緊鄰廈門島內素有"黃金海灘"之稱的黃厝沙灘浴場，與台灣大小金門島隔海相望。地理位置優越，周邊環境優美，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙，距廈門高崎國際機場、鼓浪嶼、中山路僅20分鐘車程，既享海邊勝景，又佔緊鄰市中心之便利。離建發品尚中心、君尚購物中心、加州商業廣場都在10分鐘車程之內，絕佳的地理位置為商務和度假人士提供便利交通。我們真誠期待您的再次光臨！

Response from Property: 【酒店是廈門島內唯一一家臨海的西班牙建築風情酒店】尊敬的賓客，非常感謝您對我們酒店環境的高度評價！我們一直致力於為每一位客人打造一個舒適、宜人的居住空間。從精心設計的大堂到温馨雅緻的客房，再到優美寧靜的户外景觀，每一個細節都凝聚着我們的用心。您的滿意是我們最大的動力，我們會繼續努力，保持這份美好，期待您的再次光臨！