Hotels in Xi'An Public Library/Fengcheng 2Nd Road, Xi'an

I was very impressed by this hotel on all fronts. We arrived very early, hoping just to leave our bags and return in a few hours to check in, and the front desk staff very kindly arranged for a room to be cleaned early in order to let us check in. I have to say the customer service we received was excellent at all stages of our three night stay. The room itself was very impressive and spacious with a huge bed, luxe bathroom and electronic WC. The breakfast offering was of a good standard and the lounge area with indoor/outdoor seating had a nice ambiance. Laundry facilities were very good with fast industrial washer dryers. The gym facilities looked quite limited with only two machines but this wasn’t a concern for us. Location was fine and a one minute walk to a metro station, DiDi drop offs were also very simple right outside the hotel. I would very happily stay in this hotel again and would recommend it to travellers to Xian.

The hotel has free parking during the stay, free morning and afternoon tea bananas and other fruits, recommended to stay, free midnight snacks. The hotel has a free self-service laundry room, free self-service morning and afternoon tea bananas and other fruits, recommended to stay, the staff are very warm and thoughtful, great

I traveled to Xi'an with my friend and his wife for four days. We stayed at her house. We found it on Ctrip. My friend's family has high requirements for accommodation. They hope that the average price of the family is 400 to 500 per night. After comparing hotels of the same price, we chose to stay at Puyuan. Transportation is very convenient. Whether it is subway or taxi, it is very convenient. The room is clean and hygienic. We stayed in a three-bedroom for two nights and a four-bedroom for two nights. Both have two bathrooms, which meets our needs very well. The store also gave us tickets to Gaojia Courtyard. The proprietress was also very enthusiastic. Because it was more than one o'clock in the morning when we arrived, she specially asked her family to wait for us to open the door. When we left, we couldn't go out because of the rain, and it was a high-speed train at three o'clock in the afternoon. Because there was no demand for subsequent rooms, we discussed with the proprietress and extended the check-out to 2 o'clock for free, and she agreed. I strongly recommend staying at her house!

The room was overall clean and comfortable. The pillows they have are really comfortable to sleep on. I want the same one. In addition, there are charging stations in the underground garage for convenient charging at any time, and children's supplies are also provided. The front desk staff is also very considerate

The check-in experience on the 12th was very bad. I was busy browsing and selecting hotels all morning, consulted another hotel, made a reservation on Ctrip, and planned to change hotels after breakfast and start the day's itinerary. When we went downstairs to have breakfast, I felt that the breakfast was quite rich and tasted good. The schedule was tight, and changing hotels would waste time, so I asked my companions: Do I have to stay for breakfast? Really, people who travel frequently know how helpless it is to have to change hotels midway, especially when you only stay for two days in total and the schedule is tight. Therefore, the other hotel reservation was cancelled. However, the service remains... I came back at around five o'clock, and the toilet paper in the cleaned room was not enough for one use of the bathroom. It's past five o'clock, and the free meals are still not available. I said if you can't do it, you can take it off the wall. If you promise and can't do it, you are speechless. At around 5:50, I received a small bowl of noodles. Let me explain, I wasn't obsessed with the free meals, it was just that my schedule was very tight and I could eat something at the hotel while packing my things as I had to go to the concerts both nights. In fact, free meals were served at noon on the day we checked in on the 12th, but we still chose to go out for dinner. I've already spent thousands of dollars on concert tickets, so I don't mind spending a few dollars on face value. The service review score increased from a female manager who I met by chance on the morning of the 14th. She listened carefully to my true feelings, arranged for additional fruit to be delivered upon check-in, arranged for me to be escorted to the station, acknowledged that the service was flawed and was prepared to work on improvements. Hardware is important, but software is more important. Attitude is important, but service skills are more important I hope that with the efforts of this female manager, the hotel can improve.

The room is big and the hotel is in a good location, convenient for travel. It is very close to the subway station. The hotel also includes breakfast in the morning, saving the trouble of going out to find a breakfast shop in the morning. The room is cleaned very well and the waiter is warm and friendly.

Service: The front desk lady provided great service and took us to our room after we got the room card. They always say hello when they come back, and they also care about the stay experience when they leave, which is very considerate. Facilities: A very cost-effective hotel, the price during the Qingming Festival is also very good! I was shocked the moment I opened the door. The room was super big, with all the necessary facilities, and the toiletries smelled super good. Environment: Line 2 is just a few steps downstairs. We chose a location that is about the same distance from the Bell Tower and Xi'an North Railway Station so there aren't too many people and it's convenient to go anywhere. There are Mixue Bingcheng and convenience stores. I was surprised by the quality of the convenience store products. The ingredients are very simple, unlike ”some store” which is full of additives, and the prices are very attractive. Maybe I spent too much Shanghai currency, so everything seems good.

Came to Xi'an for a trip with my family, booked a room, and stayed for several days. I was very satisfied with the room during these days. The facilities and equipment in the room are very complete and perfect, and the hygiene is very clean. The auntie cleans every day, very meticulously. The bathroom is separated into dry and wet areas, which is very convenient. There is also a wardrobe in the room to hang clothes. There are self-service laundry rooms and dryers on the 6th and 8th floors of the hotel. The service of the hotel is also very good. The service of the housekeeper Xiaogong is very good. Afternoon tea and supper are delivered to the room every day. It is a hotel with good cost performance and convenient surrounding transportation.

The front desk staff is very friendly and professional, providing excellent service throughout the entire process. I would like to especially thank 韩郑晨, who was incredibly helpful. The comfort and cleanliness of both the lobby and the rooms are also excellent. We typically choose Hanting when traveling in China, but my experience with the Hanting Hotel (Jiuzhaigou Valley Scenic and Historic Interest Area Tourist Center) 汉庭酒店（九寨沟游客中心店）Wi-Fi was very disappointing. I used it to purchase an entrance ticket online, and my credit card information was stolen. I would strongly advise against using Hanting Wi-Fi for online transactions. 前台工作人员非常友好和专业，在整个过程中提供了优质的服务。我要特别感谢韩郑晨，他为我们提供了极大的帮助。大堂和房间的舒适度和清洁度也都非常出色。 在中国旅行时，我们通常会选择汉庭酒店，但我对汉庭酒店（九寨沟游客中心店）的Wi-Fi体验非常失望。我使用它在网上购买门票时，信用卡信息被盗。我强烈建议不要使用汉庭Wi-Fi进行在线交易。

The hotel has a great location and convenient transportation. The rooms are very clean. The air conditioning and heating effect is very good, the breakfast is rich and varied, and the staff's service is thoughtful, which makes people feel very comfortable and creates a home feeling for me. When I checked out, the front desk guy gave me a bottle of warm water. This hotel is the first choice for your next trip