To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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Positive reviews(2927)
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Convenient location(562)
Large rooms(412)
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Close to scenic area(82)
Loved the night views(32)
Comfortable sofa(25)
Has rooms for families(23)
Negative reviews(55)
Guest User
Elegant Room - With View (Double Bed)
Stayed in Sep 2024
Other
13 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The room is very spacious and the view is unparalleled. You can see the Big Wild Goose Pagoda and the Evernight City. The distance is only 700 to 800 meters. There are many places to eat around. The room is quiet and the front desk service is good. I will stay here again when I come to Xi'an. It is very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you for your compliment! We are very surprised to see your review. Thank you very much for your affirmation of our service. We should not only do our job well, but also always pay attention to the individual needs of the guests, provide services to each guest, surprise the guests with high-quality services, and ultimately satisfy the guests, and treat every guest as if they were our own. Family members, serve the guests with all their heart, so that the guests will no longer be lonely during their journey! If you like us, recommend us to your friends. Xiaogao looks forward to your stay again.
Guest User
Wing Room
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 12, 2024
On October 7, I traveled to Xi'an during the off-peak hours. I booked this hotel on Ctrip and stayed for three nights. The room was very large. The bed was a 2-meter-wide king-size bed. The bedding was very comfortable. The bathroom was separated from wet and dry, electric curtains, direct drinking water, and the induction cooker was very convenient. The internet speed is very fast, the breakfast is rich, and a welcome drink is provided upon check-in. There is a free self-service laundry room on the 12th floor, which can be dried and ironed very conveniently. The front desk service was very enthusiastic and patient, and they even gave me a beautiful souvenir when checking out. All in all, a super good experience. recommend.
Original TextTranslated by Google
Response from Property: Thank you for your compliment! We are very surprised to see your review. Thank you very much for your affirmation of our service. We should not only do our job well, but also always pay attention to the individual needs of the guests, provide services to each guest, surprise the guests with high-quality services, and ultimately satisfy the guests, and treat every guest as if they were our own. Family members, serve the guests with all their heart, so that the guests will no longer be lonely during their journey! If you like us, recommend us to your friends. Xiaogao looks forward to your stay again.
Guest User
Wing Room
Stayed in May 2024
Family
80 review
4.2/5
Very Good
Posted on Jun 19, 2024
Facilities: The room is small and the facilities are good. There is an underground garage (shared) for parking. It is inconvenient to park. It is difficult to find the hotel and then find the garage entrance!
Hygiene: Very clean.
Environment: The surrounding environment is good. It is one kilometer away from the Sleepless City of Tang Dynasty, and a round trip of three kilometers. It is also three kilometers round trip from the museum. Self-driving friends should not go there by car. You have to wait in line to deposit your car. Cycling is very convenient.
Service: Gotta be okay. But I contacted the front desk of the hotel in advance and asked if parking was convenient. They only mentioned the garage. If there were any problems, let them know for coordination. The key is that it is difficult to find the garage entrance when driving to the hotel. U-turn again, again... This is not in line with the service of a high-end hotel.
I always feel that the price/performance ratio is not high.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for coming. During your stay, we are deeply sorry that we were unable to leave you with a wonderful stay experience. We will continue to learn and make corrections and strive to improve our service quality. Gifts are given to you at the front desk when you check out. I look forward to your next visit and hope to have more opportunities to serve you.
Guest User
Elegant Twin Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel service has nothing to say about it. We cooperated with 10th Floor to experience the Hanfu experience. It was very convenient to make an appointment in advance. I was given a refrigerator magnet before leaving. The newly renovated hotel is clean and hygienic and has complete facilities.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Liekaw
Twin Room - With View
Stayed in Sep 2024
Solo travelers
3 review
3.5/5
Posted on Oct 7, 2024
The room is next to the elevator room. It is very noisy at night and the soundproofing of the room is not good. It was very inconvenient to park on the road during the National Day. When we got to the parking lot, we were chased away by the traffic police. We had to turn around and be stuck in the road. It was a bad experience.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Gaoge Hotel! We sincerely apologize for not being satisfied with the service during your stay this time. The reason you reported that it was noisy at night was due to the soundproofing of the room or the sound outside that affected your rest? I hope you can bring it up to me so that we can improve it. I failed to leave you with perfect memories this time, and I hope I can make it up next time (give me a chance!) We are working hard and look forward to your witnessing!
Guest User
Elegant Twin Room
Stayed in Aug 2024
Couples
13 review
4.3/5
Very Good
Posted on Sep 24, 2024
I chose a hotel close to Datang Everlasting City, the price/performance ratio is pretty good. The room is relatively large and clean, but the mattress is too soft and my back hurts after sleeping all night. The bar staff are very nice and enthusiastic. The hotel does not have its own breakfast area. It gave me a breakfast coupon for the breakfast shop next door. The service was not good, not to mention the hygiene. The hotel also gave me a small souvenir before leaving.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Gaoge International Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Wing Room
Stayed in Jun 2024
Solo travelers
3 review
0.5/5
Posted on Jul 22, 2024
There was a strange smell in the room, and the funniest thing was that I booked a "breakfast-included" room, but there was no buffet. I had to go to the bun shop next to the hotel to get some soy milk buns. I really don't know how to rate a four-star hotel. ! ! ! Speechless, lightning protection, lightning protection, lightning protection!
Original TextTranslated by Google
Response from Property: Dear host, thank you very much for your stay at Gaoge Hotel and your review of the hotel. The hotel is very sorry for the bad experience you have experienced during your stay. We will seriously investigate and rectify your feedback in a timely manner. , we will also increase our training and learning efforts. We are deeply sorry for the bad experience we have brought you. If you can visit our store again, we will give you a new experience with better service and look forward to you. Stay again!
Guest User
Wing Room
Stayed in Jun 2024
Family
4 review
1.0/5
Posted on Jul 5, 2024
The hygiene is poor. There are a lot of dirt in the gap after the big empty chair is opened. The child didn't pay attention at first. After sitting on it for more than an hour, he got a rash all over his body. There are no disinfectant alcohol tablets in the bathroom. Breakfast is not in the hotel. The environment of the restaurant is not good and the category is single. The only advantage is that the room is spacious, but all the towels in the shower are on the sink, which is inconvenient to use. It does not meet the four-star standard and needs improvement.
Original TextTranslated by Google
Response from Property: Dear guest, you chose our hotel with your trust in us and were looking forward to having a pleasant stay experience. However, we did not bring you a good feeling during your stay. Xiaogao is very sorry. Every room in the hotel will be disinfected regularly. Sterilization and alcohol disinfection and wiping will also be carried out. We will also train the hotel staff as soon as possible about the hygiene issues you reported. We were not able to leave you with perfect memories this time. We look forward to making up for them next time (give us a chance!) Working hard, looking forward to your witness!
Guest User
Wing Room
Stayed in Apr 2024
Family
4 review
2.1/5
Posted on Jun 8, 2024
It is not recommended to book a suite. Many things are not clean.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Gaoge Hotel! We sincerely apologize for not being satisfied with your service during this stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect carefully and live up to your high expectations for the hotel! I hope Gaoge Hotel can become your home in Chang'an! We sincerely look forward to your visit again!
Anonymous User
Yayun Double Room
Stayed in Jan 2024
Family
11 review
1.0/5
Posted on Feb 5, 2024
There wasn't even a bath towel in the room. After taking a shower, I couldn't find the bath towel for a long time. I called the front desk and the front desk had to verify the check-in information. There was also a shadow puppet souvenir that was promised upon check-in, but it didn’t come with anything. It was a very poor experience. I have never encountered a hotel that didn’t put bath towels in the room.
Original TextTranslated by Google
Response from Property: Dear guest, you chose our hotel with your trust in us and were looking forward to having a pleasant stay experience. However, we are very sorry that we did not bring you a good experience in terms of towels and checking guest information during your stay. Shadow puppets are picked up at the front desk after check-out. In response to the problems you reported, the hotel management attaches great importance to it and requires us to strengthen the training of staff service efficiency and awareness. We failed to leave you with perfect memories this time. We look forward to making up for it next time (give us a chance!). Working hard, looking forward to your witness!
Guest User
Wing Room
Stayed in Nov 2023
Other
29 review
1.7/5
Posted on Dec 31, 2023
The hot water ran out after washing, and the light switch in the room was not sensitive.
Original TextTranslated by Google
Response from Property: Dear guest, you chose our hotel with your trust in us and were looking forward to having a pleasant stay experience. However, the hot water and switches did not bring you a good experience during your stay. Xiaogao is very sorry. The hotel management attaches great importance to the issues reported and requires us to strengthen the training of staff service efficiency and awareness. We failed to leave you with perfect memories this time. We hope to make up for them next time (give us a chance!) We are working hard. , looking forward to your witness!
Guest User
Elegant Twin Room
Stayed in Jan 2024
Business travelers
5 review
0.8/5
Posted on May 5, 2024
Facilities: A bit old.
Original TextTranslated by Google
Response from Property: Dear guest, you chose our hotel with your trust in us and looked forward to having a pleasant stay experience. However, the facilities and equipment did not bring you a good feeling during your stay. Xiaogao is very sorry. Regarding your feedback, The hotel management attaches great importance to this problem and requires us to strengthen the training of staff service efficiency and awareness. This time, we failed to leave you with perfect memories. We hope that we can make up for it next time (give us a chance!) We are working hard and look forward to it. You witness it!
Response from Property: 總要去趟西安吧,吹吹明城牆上的風,走一走不夜城,去趟鐘鼓樓,感受古城的繁華!。“總要住次高歌哦/感受高歌的熱情與 美麗!”相信這座具有歷史味道的能讓您的西安之旅帶來良好的體驗,感受十三朝古都的文化積澱!喧鬧的城市是繁華的美,寧靜的村莊是恬淡的美,授人玫瑰,手留餘香,非常感謝您的點評,歡迎再來!
Response from Property: 非常抱歉給您帶來了不愉快的入住體驗,感謝您具體指出房間衞生存在的問題,這為我們提供了寶貴的改進方向,針對您提到的問題,我們已告知相關部門負責人進行嚴肅處理,並加強員工培訓,我們真誠邀請您在未來有機會時在次光臨,親身體驗我們改進後的服務,再次感謝您的寶貴意見,我們承諾將持續提升服務質量,確保每位客人都能享受到舒適 、乾淨的住宿環境。
Response from Property: 【緊鄰大唐不夜城 】尊敬的賓客您好,非常感謝您給予小高很好的評價,小高好開心~本酒店房型面積超大,緊鄰景區,樓下就有各交通站點、陝西美食、生活超市,步行到大唐不夜城、陝西歷史博物館、大雁塔、大唐芙蓉園等景點都非常便捷,您的認可給予小高很大的鼓舞,也是我們進步的動力,我們會繼續進步,讓每一位賓客享都有賓至如歸的入佳感受!再次感謝您,期待您的再次光臨