To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(325)
Positive reviews(316)
Reviews with photos/video(77)
Easy to get around(68)
Awesome amenities(54)
Large rooms(40)
Close to metro(30)
Convenient for shopping(21)
Perfect for families(12)
Friendly front desk staff(12)
Easy to use projection equipment(3)
Negative reviews(9)
Ladahaihai
You Daylight 100-inch Screen Double Bed Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 26, 2024
It’s good area and comfortable for me train - shopping mall - xian wall 😇
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Anonymous User
Special Room
Stayed in Dec 2024
Solo travelers
4 review
4.5/5
Great
Posted on Jan 9, 2025
Really big room in a good location close to the walled city, but hard to find the reception, needs to be better signposted.
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Holiday 888
Special Room
Stayed in Nov 2024
Family
8 review
3.5/5
Posted on Dec 20, 2024
Location is really good once you find the place. Can be difficult to find your room if you are coming in late and harder if mandarin isn’t your spoken language. Staff tried to help as much as he can. We changed our rooms which were in different building. Both rooms toilets smell really bad with slow water flow and suggest buildings having sewer issues. Toilet floor is slippery and can’t be rated R9. It’s a slip hazard and i will suggest coat of anti slip to prevent accidental incidents. Rooms are otherwise comfortable and you get what you pay for.
Response from Property: Thank you for your recognition and thank you again for your booking. I wish you a happy life and a safe journey.
Tarekayachi
Family Room - 2-Room (1 Living Room, 2 Bathrooms)
Stayed in Sep 2024
Family
1 review
4.5/5
Great
Posted on Oct 28, 2024
Excellent location in the city center near many shops and restaurants and shopping centers like SKP, Saga, etc. It is actually an appartement with enough space for the family.
Response from Property: Thank you for your recognition and thank you again for your booking. I wish you a happy life and a safe journey.
Guest User
Family Room - 2-Room (1 Living Room, 2 Bathrooms)
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Oct 23, 2024
Cute and clean appartment style with awesome view nice balcony and responsive and daily cleaning staff
Response from Property: Thank you for your evaluation, we will continue to work hard
Guest User
Tang Light Enjoyment Two-Bedroom Suite With One-Living Room (Three Double Beds, Floor Heating)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Fantastic and clean hotel in a great location! Close to several great spots in xi’an!
Response from Property: 感謝您的認可,也再次感謝您的預訂,祝您生活愉快,一路順風
Sherry
Featured Family Room (2 Double Beds) (Floor Heating)
Stayed in Jul 2024
Family
1 review
2.0/5
Posted on Aug 25, 2024
This is the worst hotel we’ve ever stayed at. It is a condo unit in a local residence building whose facilities (elevator, lobby, etc.) are messy and dirty, but still acceptable. The main problem is the room. The shower has no separator from the rest of the washroom, causing water stains and mold to grow all around the rest of the washroom. The toilet has a fancy looking but low quality toilet which flushes at seemingly random times, including when you’re using it. The kitchen is filthy, with black stains all around the sink. The woven stools smell of rotting fish, but are somewhat comfortable. There were 3 pairs of slippers for our family of 4; however, one of those pairs had 2 left shoes. After informing the front desk, we received an extra pair, but they did not replace the pair of left shoes. On the second night, the water cut out while I was showering. To prevent the shampoo from getting into my eyes, I had to use our bottled water to wash off my face. On the final day when we were checking out, reception offered a cashback for us to leave a good review. Needless to say, would not recommend.
Response from Property: Hello, I am the manager of the hotel. I just received your feedback. I went to verify the situation. First of all, we sincerely apologize for your bad experience. I am really sorry. What about your feedback? , I would like to make a clarification. First of all, our room is completely consistent with the picture, otherwise other guests would not be able to give us good reviews. Secondly, our hygiene is all taken and uploaded by staff after cleaning. After guests check in, there are We will deal with any dissatisfaction in a timely manner. We have photos and work group records of the relative dates when cleaning was completed. Our location is also excellent, right at the subway entrance, and the configuration is the best nearby. We will also strengthen spot checks on such matters. Question, thank you for your advance advice, thank you again for your booking and wish you a happy life
Roman
Special Room
Stayed in Sep 2024
Couples
7 review
4.2/5
Very Good
Posted on Oct 30, 2024
Nice hotel near metro station and south gate.
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Guest User
Yun Light Luxury Three-Bedroom Family Suite
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The room is clean and tidy, the customer service is friendly, the room is clean, close to the city wall and convenient for travel, very good
Original TextTranslated by Google
Response from Property: 感謝您的認可,也再次感謝您的預訂,祝您生活愉快,一路順風
Anonymous User
Chen Leisure Business Twin Room With Floor-to-ceiling Window
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 28, 2025
The room is very big and very comfortable. It is very convenient to be opposite Heshenghui. The TV projection is also very fast. I am generally satisfied.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Guest User
You Daylight 100-inch Screen Double Bed Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 25, 2025
Clean and sanitary, with a large soft bed, it is worth having for couples and business travelers.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Guest User
Boutique Leisure Family Room (2 Double Beds) (Floor Heating)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Facilities: There is a big projection, and it is very atmospheric to watch a movie and eat a small barbecue with friends. Hygiene: It is also very good and clean. Environment: Very warm. Service: The brother at the front desk is also very nice. It is a very cost-effective hotel. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your reservation. I wish you a happy life and a safe journey.
Guest User
Cha Elegant Charm Simple Twin Room With Floor-to-Ceiling Windows (Floor Heating)
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 27, 2024
It's pretty good, and there is also breakfast. The front desk is also very patient. I will stay in this hotel next time I go to Xi'an. Like 👍
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your booking. I wish you a happy life and a safe journey.
Guest User
You Daylight 100-inch Screen Double Bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The indoor hygiene is very clean and tidy, and daily necessities are also very complete.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your booking. I wish you a happy life and a safe journey.
Qiuyanqing
He Exclusive Two-Bedroom Suite With Three Beds (1 Living Room)
Stayed in Nov 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Check-in is very convenient, cleaning is very timely, and the location is very central. It only takes 5 minutes to walk to Yongning Gate. The aunt who provided breakfast was very enthusiastic and it was very fun to chat with her.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and thank you again for your booking. I wish you a happy life and a safe journey.