Four Points by Sheraton Xi'an High-tech Zone Reviews

Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.

A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.

The hotel access was actually blocked by a road construction but I could not find any information on the website nor in trip.com. On top of that hotel staff did not say anything when I checked in nor that they show their regret about the inconvenient I had.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

First time staying at the hotel. I like the industrial style lobby. The environment is good. The room is light luxury and simple. The bed is very comfortable. The room is also very large. The front desk check-in is very fast and professional. The facilities are complete and clean. The overall feeling is good. It is worth recommending [strong]

The hotel is located next to the Line 6 subway station. The transportation is very convenient. The facilities are complete and the service is very considerate and thoughtful. The environment is also very comfortable. Thank you very much to Zara and Cassie at the front desk for free late check-out. It was a very satisfactory stay experience.

This is my first time staying at Marriott's Four Points. The hotel is a little off the beaten track, but very close to the Qinling Mountains. The air is very good. I checked in at the front desk. The lobby manager Yolanda was very considerate and invited me to add WeChat. She helped me solve some problems. It was very convenient and considerate. The hotel's hardware facilities are good and of high quality. The gym and laundry room are very clean and tidy. The overall feeling is good. Although it is a selected hotel, the experience is still good.

This time, I really felt what it means to feel at home from the moment I entered the hotel. First, the ladies and brothers at the front desk enthusiastically introduced the hotel's services. Secondly, the aunt in the room was very considerate and made the night bed and provided snacks. Thirdly, the breakfast in the restaurant was very rich in variety and tasted very Xi'an-style. A very satisfying stay experience, thumbs up👍

Wang Peng at the front desk was very attentive and made us feel at home. This hotel is a blessing for detail lovers. The shower water pressure is very high, and you can instantly recover after a busy day. I asked for a charger at 2 a.m. and it was delivered to the room in 5 minutes.

I ordered takeout and wanted the waiter to deliver it to my room, but the front desk clerk directly refused and said that I should either let the delivery man wait for the robot or go down and get it myself. After going downstairs, I found that there were no customers at the front desk. There were two service staff at the front desk. Helping to put the takeaway into the robot was not a complicated task. Couldn't you just help out? Moreover, when I was leaving the store, I saw someone putting other people’s takeaway food into the robot. Is this treating customers differently? I always stay in your hotel when I'm on a business trip, but this time the service was very bad. In addition, the room signs in the elevator room are very small and unclear. You can only see them when you get closer. The room doors are brightly lit, but the signboards are not lit. The design is very unreasonable.

I stay here every time I come to Xi'an. The room facilities are complete and comfortable, the service is considerate and thoughtful, the environment is elegant, and the food in the restaurant is very nice. It has not declined since its opening.

The hotel has a grand appearance, and the atrium metal patchwork art background wall is elegant and exquisite, leaving a deep first impression. The room is spacious and bright, the decoration is simple and stylish, and the bedding is comfortable. During the stay, I encountered some minor problems, and the feedback was promptly solved by the front desk mate Qiang Yao. The service was warm and thoughtful, and it was extremely efficient from check-in to various needs. The subway entrance around the hotel is convenient, and it is definitely worth choosing to stay again.

In late December in Xi'an, it was a very cold day, but there were flies in the room, flying around the room, and sometimes landing on my face and eyes. I called the front desk, but after a long time, no one gave me a reasonable explanation or solution.

I took my child to take an exam. The hotel is opposite to Xidian University, which is very convenient. It is very close to the subway entrance. The room is spacious and bright, with complete facilities, clean and tidy. The service is warm and thoughtful, and the breakfast is also good.