Echarm Hotel (Wuhan Hankou Railway Station store)

Great hotel to stay at, check in was fuss free and super speedy so was the check out. The hotel concierge was super nice, overall nice stay

Our initial stay at the hotel was reasonably good. However, on the second day, when we return to the hotel, we had a rude shock. The whole hotel was plunged total darkness and half of the main entrance to the l9obby was pad locked. We were told by the staff that there was a major power failure and the situation cannot be rectified. There was no electrical supply for the lights, lifts etc. To make matter worse we were told that we have to checkout as the hotel has stopped operating. I approached and asked if he could make alternative arrangements for our accommodations as we have another 3 nights to go. He told me a flat NO to my request. Our room was on the 12th floor, and we had to climb up the stairs to our room to pack our luggage to check out and to climb down the stairs to the ground floor. I have never encountered such an event of a hotel where the management was so irresponsible to their guests. We had to find our own accommodation and transport to the new hotel. I had to frantically search for a new hotel at the lobby in the dark. NO ASSISTANCE was offered by the management of the hotel. Such a hotel should be banned from operation and a SEVERE penalty be imposed on them.

Such an amazing experience clean and beautiful