Hotel Ciputra Jakarta managed by Swiss-Belhotel International Reviews
Hotel Ciputra Jakarta managed by Swiss-Belhotel International
Letjen S. Parman St No.11, RT.11/RW.1, North Tanjung Duren, Grogol petamburan, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11470, IndonesiaView Hotel Details
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Hotel Ciputra Jakarta managed by Swiss-Belhotel International Guest Reviews
4.4/5
Very Good
657 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.3
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All reviews(657)
Positive reviews(639)
Reviews with photos/video(179)
Near shopping area(76)
Delicious breakfast(69)
Convenient for shopping(68)
Perfect for business trips(19)
Great swimming pool(18)
Large rooms(15)
Shower difficult to use(10)
Loved the view(9)
Negative reviews(18)
Anonymous User
Deluxe Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Good and centralised hotel with a big shopping Juz next to it! Breakfast options plentiful with local n western choices. Recommended as with its very reasonable rates , location, service etc it’s very very worth a stay!
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Comfortable hotel room, with comfortable beds. Aircon & wifi connection is good. A toothbrush & bottled water are provided. Very quiet room with nice city view. There is a huge mall, Ciputra Mall, beside the hotel. The entrance to the mall is at the lobby. There is a supermarket in the mall. Easy to get food. Need the hotel room card to enter the hotel from the mall. Nice swimming pool. Breakfast is awesome, with a wide variety. Overall, it was an enjoyable stay.
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.
Gracedv
Deluxe Queen Room
Stayed in Jul 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 4, 2024
Really nice hotel and im so happy to stay in this hotel, the parking is hard
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. We hope that this experience will not diminish your overall stay, and thus, your constructive feedback is highly appreciated. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Apriliarsv
Deluxe Queen Room
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on Jun 19, 2024
Great location but toilet abit mouldy especially the shower head. Glad most hotels in jakarta this old has bathtub in every room.
Response from Property: Dear Our Valued Guest, Thank you for choosing Hotel Ciputra Jakarta as your accommodation of choice in Jakarta. We really appreciate your positive review about our hotel services and facilities. We look forward to welcoming you back to Hotel Ciputra Jakarta. Warm regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Eric
Ciputra Deluxe Twin Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Furniture a little bit old, but still fine. Location is good as it is attached to a mall. Staff is friendly and service is good.
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.
Guest User
Grand Deluxe Room
Stayed in May 2024
Solo travelers
1 review
3.5/5
Posted on Jun 10, 2024
I'll give it a 2. The staff are nice and the gym is very well equipped for a hotel gym. The gym itself ill give a 5 star but the hotel it self is very run down and old. Original room had no hot water , occasionally Luke warm at best, and the aircon was dismal. After complaining they informed me they sent a technician to the room and the water should be ok. Nothing had changed. Upon further enquiries I was shifted to a new grand deluxe room 1 floor up (15). The room was slightly fancier but still very dated. The lights occasionally made loud buzzing noises for no reason. Aircon and hot water was still an issue. For the price I paid (roughly $100 a night) I am extremely disappointed. $50 a night might be more reasonable if you can handle subpar aircon and hot water. The convenience of having a mall attached is handy for somewhere like jakarta. Oh and there was a flood in the hallway of level 14 one night.
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. We hope that this experience will not diminish your overall stay, and thus, your constructive feedback is highly appreciated. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Guest User
Deluxe Premium Queen Room
Stayed in Apr 2024
Business travelers
1 review
4.7/5
Amazing
Posted on May 26, 2024
Nice hotel,location is clean and good, service is good , breakfast is good , all amenities avaliable surrounding hotel mall.
Response from Property: Dear Our Valued Guest, Thank you very much for submitting your online review of our hotel on Ctrip. Please rest assured that we greatly appreciate your positive feedback. We hope to welcome you back to our hotel soon! Warm Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Kim Lun Kuan
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
76 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel in a good and convinien location. And the environment of hotel is very good and clean. The food very delicious.
Response from Property: Dear Mr. Kim Lun Kuan, Thank you for sharing your experience during your stay at Hotel Ciputra Jakarta. Your feedback has been delivered to the relevant department, and we have taken corrective action regarding your feedback. We apologize for any inconvenience you experienced during your stay. Please rest assured that we continue to strive to meet and exceed your expectations. We would be delighted to welcome you back to Hotel Ciputra Jakarta the next time your travels bring you to Jakarta. Hospitality Regards, Michael G. Perdikaris General Manager, Hotel Ciputra Jakarta
Anonymous User
Ciputra Deluxe Twin Room
Stayed in Mar 2024
Couples
23 review
4.5/5
Great
Posted on May 4, 2024
Comfortable with the service provided. The room are good and nice, nice views. Good breakfast.
Response from Property: Our dear guest, Thank you very much for submitting your online review of our hotel on Ctrip. Please rest assured that we greatly appreciate your positive feedback. We hope to welcome you back to our hotel soon! Warm Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Your BestMates
Grand Deluxe Room
Stayed in Sep 2024
Business travelers
83 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Often stay here, the room is clean, the staff is friendly and the location is not easily access to the crowded places
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.
MD DI
Ciputra Deluxe Queen Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 5, 2024
Great location, friendly and helpful staff and clean hotel. We always stay at Ciputra hotel when we went to Jakarta for our holiday. We definitely recommend this hotel to our family and friends.
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.
Wfredt
Ciputra Deluxe Queen Room
Stayed in Feb 2024
Solo travelers
9 review
3.7/5
Posted on Apr 1, 2024
Great location at West Jakarta, just besides Ciputra Mall and about 15 minutes walk to Central Park.
The bed is really good which makes a difference.
However, the smell of stale food along the corridor was pretty overwhelming (stayed at level 8).
Response from Property: Dear Mr. Wilmich, Thank you for you time for sharing your feedback. We sincerely appreciate your feedback and we take a note all of your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta.
Simon CKW
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
54 review
3.7/5
Posted on Sep 17, 2024
Room is big but not maintaining well. Got some ants at coffee table side. Friendly staff but but long waiting during check in especially during full house booking. The management may has alternative plan for full house check in. I have wait more than 30 minutes in Q for check in.
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Business travelers
10 review
4.5/5
Great
Posted on Jan 22, 2025
Nice hotel beside mall which make access to food easy. Room is a bit dark
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Other
8 review
5.0/5
Outstanding
Posted on Nov 23, 2024
I like to stay there and a good place to shopping and for eating in the mall
Response from Property: Dear Our Valued Guest, Warmest Greetings from Hotel Ciputra Jakarta! Thank you for choosing Hotel Ciputra Jakarta for your accommodation stay, and thank you for your feedback on Ctrip. Your feedback on Ctrip has been noted and shared with the respective department. Last but not least, we are looking forward to welcoming you back to our hotel. Hospitality Regards, Michael G. Perdikaris. General Manager of Hotel Ciputra Jakarta.