Novotel Jakarta Gajah Mada

Novotel Jakarta Gajah Mada Reviews

Novotel Jakarta Gajah Mada

Jl. Gajah Mada No.188, RW.5, Glodok, Kec. Taman Sari, Kota, Taman Sari, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11120, IndonesiaView Hotel Details
Novotel Jakarta Gajah Mada
Novotel Jakarta Gajah MadaNovotel Jakarta Gajah MadaNovotel Jakarta Gajah Mada
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Novotel Jakarta Gajah Mada Guest Reviews

4.2/5
Very Good
175 review
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(175)
Positive reviews(152)
Reviews with photos/video(29)
Awesome stay(19)
Friendly staff(16)
Great location(16)
Awesome rooms(15)
Convenient location(10)
Shower difficult to use(6)
Easy to get around(5)
Negative reviews(23)
Jeric Chen
Superior king Room Non smoking
Stayed in Jan 2025
Business travelers
34 review
3.2/5
Posted on Feb 21, 2025
There’s no hot shower
Ryan
Superior king Room Non smoking
Stayed in Sep 2024
Business travelers
51 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Nice hotel, staff is good and location is strategic in the near of entertainment
Response from Property: Dear Mr. Ryan,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our location wise. We are also glad that our staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Sze Khi
Superior twin Room Non smoking
Stayed in Jan 2025
Travel with friends
17 review
4.5/5
Great
Posted on Feb 26, 2025
The shower room's glass partition is shaky and a bit run down..the breakfast has a good varieties but, but are mostly foods that served the local.community. there are virtually no meats provided except for the half cut sausage and chicken stripe meant for the porridge. Quiet a poor breakfas menu as compare to other hotels that we stayed from Jogja to Bandung.
Response from Property: Dear Mr./Mrs. Sze KhiThank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada.Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with some of our facilities and breakfast had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
Guest User
Superior king Room Non smoking
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Thumbs up for the staffs… great location and very accessible to travel anywhere. Will confirm come again and book NOVOTEL GAJAH MADA!! Gracias!
Response from Property: Dear Valued Guest,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of location wise. We are also glad that our staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Guest User
Superior king Room Non smoking
Stayed in Feb 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Mar 9, 2024
This hotel is in good location. The room is clean. Breakfast is good. However the biggest problem is too dark. Lobby, lift, room.... I can barely see things clearly.
Response from Property: Dear Valued Guest,Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our lighting and ambience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
Alexanderltw85.1
Superior Suite Non smoking
Stayed in Aug 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Sep 10, 2024
Everything was good, especially the service from the staff. However, i recommend that the rooms, living room, toilets to have some yellow lighting instead of normal white lighting. This might create a more soothing ambience.
Response from Property: Dear Mr. Alexanderltw,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our services and staff hospitality, had complemented well to provide you with an exceptional stay with us. Thank you very much for your kind advice related with the rooms lighting.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
ganesh zore
Superior king Room Non smoking
Stayed in Jun 2024
Business travelers
52 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The best hotel
Response from Property: Dear Mr. Ganesh Zore,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our staff hospitality and facilities. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
ee
Superior king Room Non smoking
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Staffs managed to make checkout time longer for free. I appreciate their kindness. I will book the hotel again.
Response from Property: Dear Mr. Ee,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Anonymous User
Superior king Room Non smoking
Stayed in Oct 2024
Couples
2 review
4.0/5
Very Good
Posted on Jan 16, 2025
Old building, price is quite expensive for these service
Response from Property: Dear Guest,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
Rico V
Superior king Room Non smoking
Stayed in Apr 2024
Solo travelers
9 review
3.7/5
Posted on May 25, 2024
Overall good experience while staying 5 nights here. room was a bit noisy because its connected to the neighbor room and also beside a crowded road. Lobby was hot, elevator was slow. And male receptionists could be more friendly :)
Response from Property: Dear Mr. Rico V,Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada.Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our room lay-out, lobby and elevator ambience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
King’s son
Superior twin Room Non smoking
Stayed in Aug 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Good location near to many restaurants and cafes
Response from Property: Dear Mr. King’s son,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our location wise and hotel surrounding area. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Olivia
Superior king Room Non smoking
Stayed in Dec 2023
Travel with friends
1 review
3.7/5
Posted on Feb 11, 2024
the hotel was okay but the furnitures r bit old and not well maintained such as the sink in the bathroom has some unremovable black stain, n it would be great if they have international sockets near beds
Response from Property: Dear Mrs. Olivia,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our room's furnitures and some of facilities had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
Khiew
Superior twin Room Non smoking
Stayed in Nov 2023
Business travelers
70 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Great place to stay! Clean, great location and great customer service. Very easy to check in, and the elderly gentleman at the counter was so sweet!
Response from Property: Dear Mr/s. Khiew,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our staff hospitality and facilities. We are also glad that our cleanliness and location wise, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
Guest User
Superior king Room Non smoking
Stayed in Nov 2023
Business travelers
62 review
4.0/5
Very Good
Posted on Jan 11, 2024
Had a fantastic stay at Novotel Jakarta Gajah Mada. Impeccably clean room, excellent facilities, and top-notch service. The staff went above and beyond. Change in service date was accommodated seamlessly. Highly recommend!
Response from Property: Dear our Guest, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada and we are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food. We are also glad that our Breakfast is meet your expectation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. Rest assured that we will share your kind compliments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager
Chang Jeng Quang
Superior king Room Non smoking
Stayed in Oct 2024
Travel with friends
14 review
4.0/5
Very Good
Posted on Dec 30, 2024
Slightly run down.
Response from Property: Dear Mr. Chang Jeng,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager