Wenling International Hotel Reviews

Everything is almost good but workers can not English T.T

Good service

The hotel environment is very good. The lady at the front desk is very welcoming. The bed is very large and the hygiene is very clean. I like the breakfast, especially the freshly fried fried dough sticks. The big sofa is very comfortable

I booked a family room. The room is very large and unique! The babies are very happy with the ocean-themed decoration! The hotel's front desk service is also very good ٩(•̤̀ᵕ•̤́๑)ᵒᵏᵎᵎᵎᵎ. There is a group of butlers specially set up for you to provide personal service😊very considerate. Each of the children was given a gift bag of snacks, which made them so happy😁. During your stay, you will also be asked about your accommodation experience. It is indeed the best hotel in the city, but the guest rooms must have been newly renovated. There is a decoration smell when you first enter.

The hotel service has been upgraded with a VIP group, free breakfast, rich and special dishes, clean and hygienic rooms, beautiful and generous decoration, and a robot is used to deliver things every day. Children especially like it. The hotel swimming pool is clean and hygienic and the water temperature is moderate. It is very pleasant to swim for 3 days. It is the best hotel I have stayed in in recent years. Wenling International Hotel makes me linger here.

The hotel's service is very thoughtful and meticulous. Butler Xu is warm and friendly. The service is very good. The room facilities are very complete and comfortable. The bed is soft and comfortable. The bathroom is clean and tidy. The hotel's environment is also very pleasant, quiet and beautiful, making people feel relaxed and comfortable. .

The location is very easy to find. This hotel is the first thing I come to every time. The room hygiene is very good. The most important thing is that there is a parking lot in front of the hotel and it is free. The ladies at the front desk are very welcoming. The room is large, the hot water is sufficient, and the WiFi is fast. Soon, the air-conditioning equipment is very good. The transportation is convenient nearby. The bus station is downstairs. Everything is very convenient. I especially like this hotel. It feels like home.

I booked two rooms. One room didn’t have hot water for showering at night, and the other room had leaking water all over the floor. I almost fell over. I waited for more than an hour in the early morning and no one came to solve it. I started a group and started a group. There were a lot of staff inside, but none of them could handle it. An engineer went directly into the room of two girls without a waitress in the middle of the night, and asked us why we couldn't take a shower in water with more than 30 degrees Celsius. ? Some people just prefer colder water for washing We booked the hotel two weeks in advance. I can’t remember whether breakfast was included in the room. From the time we checked in until we went to have breakfast the next day, the hotel staff kept reminding us where to eat. The four of us had two rooms and we went there half an hour apart. After breakfast, the manager of the restaurant swiped our room card and told us to come in for dinner. When we came out, he told us that one room had breakfast and the other did not. It was so funny that our two rooms with the same specifications were booked together. How could it be possible? One does not contain breakfast? ? After checking, he said, "Sorry, you don't have breakfast in both rooms?" ? So since you have already eaten, there is no charge? ? It's really unprofessional. I don't understand how this five-star rating was awarded. Are the employment standards so low? The most speechless thing is, Mr. Yang, the front office manager, we asked for free of charge for the room without a shower last night. Let me ask you, we came to a five-star hotel and didn't even take a basic shower and didn't sleep all night. Why should I? Pay for room? ? Mr. Yang said in the morning that he would help us fight for it. In the afternoon, I don’t know who added my private WeChat message to the group and informed us that the hotel could not waive the room fee for us. After we returned to the hotel in the evening, Mr. Yang did not have any service attitude and directly Tell us that this is the solution provided by the group. If you don’t accept it, there is nothing we can do. We were all angry. It was the first time we saw a hotel front office manager solve the problem like this, so we said we would call 12345 to complain to the police. Yang The husband also said that you should fight it anyway. False accusations are subject to legal liability. Is this a society governed by the rule of law? ? Immediately afterwards, the marketing director took us to the tea room. He kept going around and around with us but refused to talk about the room fee reduction. One moment he said he would give us breakfast, and the next he said he would give us fruits and answered all the questions. The funniest thing during this period was that, When handling our customer complaints, I directly answered the call from Mr. So-and-so, and chatted with him very attentively for five or six minutes on the phone, leaving us dumbfounded... In the end, we complained many times to no avail, so we had no choice but to contact the platform to complain to the group. I don’t know where Mr. Yang got our private phone number. He actually used his own cell phone to call our private cell phone and said he wanted to treat us to dinner in private? ? Leak customer information? Too speechless, too confusing, five stars is not as good as one star, I advise you to quit!

The service attitude at the front desk of the hotel is extremely poor. They are rude to guests and refuse to cooperate with re-issuance of invoices after they are issued in error. Phone calls are often not answered, so it is recommended that the service attitude be overhauled.

服務：服務很周到，工作人員熱情貼心，對於我們的需求能夠很及時的處理，入住時還贈送了水果，晚上還有夜宵點心。 環境：因為帶小朋友到温嶺玩，所以訂了親子房，小朋友很喜歡房間的佈置，細節做得很好 衞生：房間打掃的很乾凈，整潔度高 下次來温嶺，還是會選擇温嶺國際大酒店

娃要浴缸，搜尋出來離輕軌站不遠，去火車站方便 房間很暖和，浴室特別大 有游泳池，需要自己帶浴巾 酒店的下午茶在隔壁，説是同一集團的，下午茶衹有一些餅乾和水果。這麪圖書牆特別的好。 第一天走到了石夫人，打車回來 第二天打車去逛了長嶼硐天餵魚 酒店門口的10路公交車到銀泰吃吃逛逛也方便

第一次入住，體驗還不錯，管家小徐提前聯繫詢問入住喜好安排房間，告知入住時宜，酒店環境很好，房間衞生乾淨，床品舒適，設施設備完善齊全，還有水果晚安飲品贈送，令人驚喜的是還送了一張刮刮樂，真的超級棒，推薦推薦

這次的入住體驗非常好，酒店不管是硬件還是軟件都很不錯。特別是在服務方面可圈可點。入住前酒店就來電問詢到達時間以便提前開啟空調，並告知升級房型到豪華房，很感謝。到達酒店時門口的工作人員會主動幫客人提行李，開車門，並用手擋住車頂，怕客人上下車撞到頭。大堂內裏的迎賓人員幫我們拖行李到房間，並送上迎賓水果，晚上還有睡前小點心白木耳湯。辦理入住時，會幫客人建立一個管家羣，有任何問題都可以在羣裏尋求幫助，很方便，有有效率。所有酒店的工作人員包括樓層的保潔阿姨，客房服務員都禮貌熱情。每年在外旅行出差住過很多酒店，很多酒店能做到標準式的禮貌，但是做不到熱情，這家酒店這點很值得稱讚。酒店房間乾淨整潔，連衞生紙用小標簽固定住。疫情來養成的習慣，就是入住酒店時要用酒精濕巾擦一下房間，難得有酒店邊邊角角擦下來沒有黑乎乎的灰塵。另外酒店的早餐也很有地域特色，嵌糕，花生牛奶，糖水紅薯都很好吃。來温嶺住這裏時不二的選擇👍

第一次來入住温嶺國際大酒店，體會到不一樣的服務，首先是有個專屬自己的服務羣，有什麼問題發羣裏面工作人員會及時的回覆我問題真是太棒了，房間也是幫我們做了免費升級，房間設施也不錯有很大的全身鏡，很是喜歡。其中也要感謝劉慧芳小姐姐幫我房間燒水，太貼心了