Hotel and Spa Silberhorn Reviews

Travelled as family. Hotel is located very near to Wengen train station, Coop, Mannlichen skiing.. we enjoy our stays.

I booked and paid for two adults and one kids. But the hotel asked me to pay for my kid again at end.

The hotel room and facilities itself was very nice and comfortable. Just next to the Wengen train station. Front desk service could be further improved.

When we booked, we specified two adults and one child, but there were only two small beds. When we checked out, we were charged more than 60 Swiss francs for the child. The room was relatively small, and the charity symphony in the square behind was intoxicating!

Close to Wengen train station, convenient for travelers with suitcases. Compared with other hotels in Switzerland, the breakfast is also good. Sitting on the balcony of the room is very relaxing. It's just expensive. Wengen is actually worth visiting, but the transportation to the train is a bit inconvenient.

The hotel is in Wengen, which is not accessible by car. You need to take a train to and from Wengen every day. The round-trip fare between Wengen and Laut is 7.2+6.8. If you plan to go to the nearby town every day, you have to add this fare. The hotel is a bit old and the hygiene is sloppy.

Dream City, this hotel is the first one to appear on SBS, and the front desk guy is so handsome!!

You need to take a train to get to this hotel, which is very inconvenient! We planned to go to the hotel, but the train road was cut off due to rain and landslides. We were supposed to arrive at the hotel at 5pm, but because of multiple changes, we arrived at the hotel at 11:30! The hotel waiter was arrogant and very unfriendly! I guess we delayed him from getting off work, because the supermarket in this town usually closes at 6:30, and the restaurant is also closed! We had already booked two different rooms (different prices, different beds), but they gave us the same room. When we arrived at the room, we found out that we went to the front desk to negotiate, and they began to argue: We booked a room with one person's name, so everything is the same! (In fact, the room we needed had been given to other guests)! It was already 11:30 that night, and they ignored us at first. Later, there was no one at their front desk, and the phone was not connected! It looked like you can stay or not! This service attitude is almost gone in our country! Later, some of us had to temporarily check in at other places (it was raining heavily, so embarrassing!) After we checked out in the morning, our credit card was inexplicably deducted 302 Swiss francs (credit card information was given when we checked in). We reported it to the booking platform, and the platform replied that they had made a mistake and would return it to us. It was not until we left Switzerland that we knew that the hotel had deducted more! The reason was: the name of the booking was one person, so one person had to check in (there was no notice or reminder when checking in at the front desk)! The above incidents are probably the tricks they often use. I hope compatriots will not book this hotel again. I don’t know how many people have been deceived! I also don’t know how many compatriots have been bullied and robbed blatantly because of language barriers, or have left, long distances, and inconvenient communication! Finally, thank you to the Ctrip platform! Later, after Ctrip negotiated with the hotel many times, the hotel did not return the overcharged money until it did not answer, and finally played rogue means. Later, Ctrip compensated us! Therefore, it is best to book overseas through the Ctrip platform! In this way, if something happens, the platform can guarantee it! But don't stay at such a fraudulent hotel! I share my experience with you, hoping that you can learn from my lesson and try to reduce unnecessary trouble and losses!

The hotel is located isolated from the station and is very convenient. The food in the restaurant is also delicious. There is an open kitchen in the room. You can go to the hotel isolation coop supermarket to buy things and then go back to the room to cook.

The decoration of the hotel can be seen to be of some age, but it is very well maintained. We are on the top floor, so the roof is also made of wood. The whole room exudes the faint fragrance of wood. The bathing facilities are very useful, and slippers and soap are provided; what impressed me the most The amazing thing is the terrace, there are pictures. The hotel's breakfast is also very good. In addition to bread, cheese and yogurt, it also provides waffles, side dishes, eggs, etc. It is highly recommended to try pineapple juice and peaches, it is amazing. The hotel is almost a step away from the station, and the coop is right next to the hotel.

The room was nice and the hotel was in a great location, right next to the train station. The town was also quite beautiful, but I didn’t have time to go shopping because it was quiet and closed outside when I went back at night. recommend! It would be more perfect if there is a shower for taking a bath

The location is good, just outside the train station, and the customer service is also very good

The hotel service is very good, and the hot spring pool in the public area is also good. It is just down from the Wengen train station, which is very convenient. There are many supermarkets next to it, as well as cable cars. Give the hotel service a thumbs up!

The hotel is very close to the train station, very convenient, and there is a supermarket next to it. Facilities are complete. There are many choices for breakfast, including hot food! The terrace looks out to the Jungfraujoch.