Washoe County Hotels with Airport pickup service

The hotel room is large and the sanitary conditions are very good. The parking lot is enough to stop at will. Breakfast is a typical British American breakfast and you can eat. The front desk service was very good. I didn't pay attention to pulling the credit card in the suitcase on the first day of check-in. I didn't let the card be swiped. I let the check-in first. Overall hotel is good!

The room was clean, the infrastructure was perfect, there was a small gym, the breakfast was the finishing touch, the variety was not too much, but it was very appetizing. There is a free shuttle to the airport, praise.

A well-regulated hotel, the service is OK, breakfast is good, you can make your own muffins, children like it. The location is also good, the price is still relatively high.

This hotel is a perfect airport hotel. Friendly staff, easy check in, clean rooms, restaurant and bar. The price point is perfect and half the cost as nearby—often sold out—hotels. I’ve stayed here many time and they’re consistently delivering a good product. Also, booking on Trip.com is beyond easy.

They will add a $40+ casino fee when you check in. I’m not sure if that is per day or not as I only stayed one night. Everything was quite good there but gone are the days of valet car service. Room was standard with no complaints other than only two for the five lights in the bathroom worked. Casino was surprisingly up to date with many nice dining options. Loved the Gordon Ramsay Fish and Chip shop ($18 for three cod pieces with chips).

It's very close to the airport, and the shuttle bus is operated. The staff are very friendly. The rooms are clean and quiet, and the water pressure is satisfactory. I didn't expect much because it was a free breakfast, but I was so satisfied because it was similar to the breakfast I paid for and eat at other hotels.

I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.

There is a *** in the hotel, and it also has a shopping mall, which is very convenient for accommodation, leisure and dining. I stayed there for two days and basically did not go out to meet my vacation needs.

Hotel was under construction when. Pool was packed but it’s a nice environment. Staff was friendly. Also they had a nice arcade for kids. Overall my stay was enjoyable.

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.