Sun Moon Star Surf Sea View Resort (Wanning Sun Moon Bay Branch) Reviews
Sun Moon Star Surf Sea View Resort (Wanning Sun Moon Bay Branch)
Lobby on the first floor of Building 5, Ridao Xingchen Pastoral, Sunac Riyuewan Tourist Resort, Liji Town, Wanning, Hainan, ChinaView Hotel Details
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Sun Moon Star Surf Sea View Resort (Wanning Sun Moon Bay Branch) Guest Reviews
4.5/5
Good
2501 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(2501)
Positive reviews(2372)
Reviews with photos/video(870)
Nice sea view(588)
Classy environment(268)
Offers pick-up/drop-offs(190)
Large rooms(125)
Friendly front desk staff(118)
Parking difficult(95)
Perfect for families(56)
Close to beach(33)
Negative reviews(129)
Guest User
Suite - 2-Room, Near Sea (1 Living Room, Balcony, Fridge)
Stayed in Nov 2024
Solo travelers
2 review
4.5/5
Great
Posted on Dec 15, 2024
Nice and cozy apartment just off the main road of Riyue Bay, at a very reasonable price.
Finding the room at night was a bit hard as there were no corridor lights, and some of the doors needed repair. But once inside the room everything is perfect.
Service was wonderful. My butler 管家 was attentive and very responsive, whether in the evenings and mornings.
If you're just looking to chill and surf, or for family water activities this lace is great. If you're looking to go sightseeing then it would be worth looking outside the island.
Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.
Xenophon Venios
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Great room at a great price, one of the best hotels I've stayed in Asia.
Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement, and thank you for your recognition. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not very convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.
Guest User
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Aug 2024
Couples
65 review
4.7/5
Amazing
Posted on Sep 22, 2024
A nice appartment, great stay. The only minus is the elevators in the building that not always working.
Response from Property: Dear guest, thank you very much for your affirmation and encouragement, thank you for your recognition. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have better views. The hotel also provides unlimited sightseeing cars on the island. Pick-up and drop-off allow you to solve the worries of traveling on the island. In order to provide guests with better satisfaction and experience, we build a relatively high-quality hotel on the island. For this reason, we also have a formal hotel among the few hotels on the island. The grand lobby has a more complete number of room types. The hotel has a surf shop, electric car rental, conference rooms, restaurants, shops and other supporting facilities. It also has a sightseeing fleet to meet the needs of travel, food, accommodation, transportation and other services nearby both inside and outside the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will promptly arrange personnel to assist. The recent tourist season has a large flow of people, and parking spaces are limited on the island. Parking is generally inconvenient, but we firmly believe that through sincere and attentive service to make up for the lack of customer demand. Thank you again for your affirmation and wish you all your wishes come true
KeoghBernie
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Jan 2025
Couples
4 review
2.7/5
Posted on Feb 13, 2025
The pictures of the hotel look fantastic, but the reality is different. The communal areas are poorly maintained. The island is still under construction, so part of our view was a disused building site.
Response from Property: 很遺憾沒有給您帶來滿意的ty.我們會與物業加強溝通,進行整改,加強維護管理,加速建設進程 希望為了能帶來更好的體驗,感謝您的寶貴意見。酒店的前台和客房都是在島上的小區內,我們客房主要集中在星辰牧歌和星辰瀾岸,因為可以直麪大海,距離大海比較近,景色較好,酒店也會提供島內觀光車無限次接送,讓您解決島內出行的後顧之憂,我們為了讓客人有更好的滿意度和體驗感,做島內較為有品質的酒店,為此,我們也在島上為數不多酒店內擁有的正規大氣的大堂,房間房型數量更齊全,酒店擁有沖浪店、電動車租賃、會議室、餐廳、商店等配套,並且有觀光車隊,以滿足島內外附近的出遊、吃、住、行等服務。温馨提示:凡是入住期間遇到問題,請及時聯繫我們,我們會及時安排人員協助處理,近期旅遊旺季人流較大,島上停車位有限,停車普遍不太方便,但我們堅信通過真誠用心的服務以彌補客人需求的不足。再次向您表示歉意,祝您生活愉快,心想事成!
Arthur Kalantaryan
Suite - 2-Room, Near Sea (1 Living Room, Balcony, Fridge)
Stayed in Jul 2024
Travel with friends
20 review
3.7/5
Posted on Aug 9, 2024
Well, the location is not of the bests. It’s on a manmade island and it’s always hard to enter and exit the island , cause there is always traffic jam. After checkin you need to walk a lot to find your building , the buildings’ elevators are always busy, cause each building has 2 elevators and many stories. The only good thing about it is that the hotel has a beautiful view
Response from Property: 尊敬的貴賓,非常感謝您的肯定和鼓勵,感謝您的認可。酒店的前台和客房都是在島上的小區內,我們客房主要集中在星辰牧歌和星辰瀾岸,因為可以直麪大海,距離大海比較近,景色較好,酒店也會提供島內觀光車無限次接送,讓您解決島內出行的後顧之憂,我們為了讓客人有更好的滿意度和體驗感,做島內較為有品質的酒店,為此,我們也在島上為數不多酒店內擁有的正規大氣的大堂,房間房型數量更齊全,酒店擁有沖浪店、電動車租賃、會議室、餐廳、商店等配套,並且有觀光車隊,以滿足島內外附近的出遊、吃、住、行等服務。温馨提示:凡是入住期間遇到問題,請及時聯繫我們,我們會及時安排人員協助處理,近期旅遊旺季人流較大,島上停車位有限,停車普遍不太方便,但我們堅信通過真誠用心的服務以彌補客人需求的不足。在這裏再次感謝您的肯定,祝您心想事成
Guest User
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Jul 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Great place to stay. Amazing views. The staff are very friendly and the location is perfect.
Response from Property: 尊敬的貴賓,非常感謝您的肯定和鼓勵,感謝您的認可。酒店的前台和客房都是在島上的小區內,我們客房主要集中在星辰牧歌和星辰瀾岸,因為可以直麪大海,距離大海比較近,景色較好,酒店也會提供島內觀光車無限次接送,讓您解決島內出行的後顧之憂,我們為了讓客人有更好的滿意度和體驗感,做島內較為有品質的酒店,為此,我們也在島上為數不多酒店內擁有的正規大氣的大堂,房間房型數量更齊全,酒店擁有沖浪店、電動車租賃、會議室、餐廳、商店等配套,並且有觀光車隊,以滿足島內外附近的出遊、吃、住、行等服務。温馨提示:凡是入住期間遇到問題,請及時聯繫我們,我們會及時安排人員協助處理,近期旅遊旺季人流較大,島上停車位有限,停車普遍不太方便,但我們堅信通過真誠用心的服務以彌補客人需求的不足。在這裏再次感謝您的肯定,祝您心想事成
Wes Mannan
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Highly recommend
Response from Property: 尊敬的貴賓,非常感謝您的肯定和鼓勵。酒店的前台和客房都是在島上的小區內,我們客房主要集中在星辰牧歌和星辰瀾岸,因為可以直麪大海,距離大海比較近,景色較好,酒店也會提供島內觀光車無限次接送,讓您解決島內出行的後顧之憂,我們為了讓客人有更好的滿意度和體驗感,做島內較為有品質的酒店,為此,我們也在島上為數不多酒店內擁有的正規大氣的大堂,房間房型數量更齊全,酒店擁有沖浪店、電動車租賃、會議室、餐廳、商店等配套,並且有觀光車隊,以滿足島內外附近的出遊、吃、住、行等服務。温馨提示:凡是入住期間遇到問題,請及時聯繫我們,我們會及時安排人員協助處理,島上停車位有限,停車普遍不太方便,但我們堅信通過真誠用心的服務以彌補客人需求的不足。在這裏再次感謝您的肯定,祝您心想事成。
Guest User
Star Sea Supreme 270° Full Sea-View Large Terrace Three-Bedroom Suite
Stayed in Jan 2025
Family
1 review
3.7/5
Posted on Feb 26, 2025
The room is warm and tidy as a whole, suitable for family travel. The sea view is great. As for the shortcomings, some roads in Riyue Bay were still under renovation when we stayed there, making parking inconvenient. Fortunately, the hotel provided electric cars for pick-up and drop-off, and the butler service was very good, 👍👍👍👍👍👍. 1
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation and encouragement. Please forgive us for any shortcomings. The road will be repaired in the near future. We look forward to your next visit. The front desk and guest rooms are both in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have better scenery. The hotel will also provide unlimited island sightseeing buses to pick you up, so that you can solve the worries of traveling on the island. In order to make our guests have better satisfaction and experience, we want to be a relatively high-quality hotel on the island. For this reason, we also have a formal and atmospheric lobby, which is one of the few hotels on the island. The number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, transportation and other services near the island and beyond. Warm reminder: If you encounter any problems during your stay, please contact us in time and we will arrange personnel to assist you in handling them. Parking spaces on the island are limited and parking is generally not very convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation and wish you all the best.
Guanguanjiangjiangjun
Yu Hai Xiang Ban Light Luxury Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The bed is very comfortable
Skin-friendly fabric
Large balcony
Can exercise
The guy took us to Sun Moon Bay to cross the bridge
Very convenient
11111111111
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement. The front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not very convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.
Anonymous User
Dao Ju First-Line Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Jan 2025
Family
1 review
3.0/5
Posted on Feb 10, 2025
I have never given a bad review to any hotel. This time, the bad review is entirely because of the poor service attitude, except for the housekeeper. The check-in front desk is very difficult to find. Not only is there no one to answer the phone, but the person who calls to ask for the address of the check-in is very impatient. Other people are either deaf and ignore you or speak in a very aggressive tone, which completely ruins the mood of the trip. The room type is indeed ok, but the view from the balcony depends on luck (maybe it also depends on the mood of the front desk). We were very unlucky to be assigned a balcony that can only see the edge of the sea. But there are many similar B&Bs on the island. Just because of this attitude, I will not come to this one again.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, I apologize for not giving you a satisfactory experience. Due to the large number of guests and the traffic jam on the road, it did take some time. I apologize to you again. The front desk and guest rooms of the hotel are located in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an. Because they can face the sea directly, they are close to the sea and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in one of the few hotels on the island. The number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time. We will arrange personnel to assist in handling them in time. Parking spaces on the island are limited and parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here and wish you all the best.
Guest User
Premier Suite - 3-Bedroom, Sea-View (Balcony, Fridge)
Stayed in Jan 2025
Family
4 review
1.0/5
Posted on Feb 2, 2025
This is the worst homestay I have ever seen in Sunac Sun Moon Bay, no one else.
I am a resident of Hainan, and I have been to Sun Moon Bay eight times in both the peak and off-season every year. The service is the worst I have ever seen, and the room rate is the most expensive I have ever seen.
First of all, whether it is the New Year or the off-season, the room rate is about 8 times the usual, which is understandable, but the service is really not good. It's like a tourist begging to stay.
In the morning, I had contacted the store to inform when I would arrive, and also asked about the room type, and confirmed my intention to stay and made a reservation immediately. As a result, the store never took the initiative to contact me from noon to 3 o'clock, and sent several messages to love or not. And did not tell me how to get on the island, just a sentence that the customer will solve it by himself. ***Spend 100 to get on the island, 100 to get off the island, and 200 to check in at your homestay.
Money is secondary, and there is no notice of how to get on and off the island. Everyone understands that it is busy during the New Year. Your service is not even as good as 10 yuan. Not to mention that I spent 200 to check in and check out of your hotel.
The hotel is 8 times more expensive than usual, but the service is not even 0.5 times as good. It is a rubbish hotel. I will inform everyone around me to avoid it. Oh, and the sea view room is not as good as the one advertised. I don't want to say more. It is the rubbishest Riyue Bay B&B.
Original TextTranslated by Google
Response from Property: Dear guest, I regret that I failed to bring you a satisfactory stay experience. I would like to express my deep apologies. Recently, due to the large number of people, the road was congested, but the parking fee was 8 yuan per night, not 100 yuan for entering the island and 100 yuan for leaving the island as you said. Where did you pay it? And this parking fee is collected uniformly by the property on the island. In addition, you said that you have been here eight or ten times, and you still can't find the place? Your comments are inconsistent. As for what you said about our service being useless, I don't know what caused your dissatisfaction. If our service is really as bad as you said, there won't be so many people choosing to stay in our home. Of course, no matter what the reason is, I apologize again for not giving you a satisfactory experience. The hotel's front desk and guest rooms are all in the island's community. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a relatively high-quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has a surf shop, electric car rental, conference room, restaurant, shop and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. The recent tourist peak season has a large flow of people, and the parking spaces on the island are limited. Parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. I apologize to you again and wish you a happy life and all your wishes come true!
Guest User
Yu Hai Xiang Ban Light Luxury Sea-View Two-Bedroom And One-Living Room Suite (Large Balcony + Fridge + Washing Machine)
Stayed in Dec 2024
Family
2 review
1.5/5
Posted on Feb 3, 2025
The room was extremely bad. This island is an unfinished building. The dirt road was blocked for half an hour on the way here. You can't find the front desk at all on the island. It's all unfinished building renovation. The security guard said to call the front desk, but they couldn't figure out which hotel it was. The front desk couldn't get through at all. I got through once, but the attitude was extremely bad. I went around in circles for more than an hour. Later I complained to Ctrip and found it. It's the worst hotel experience (no doubt about it). It costs more than 1,000 a night. It's eerie and scary. Don't come here!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, we regret that we failed to bring you a satisfactory stay experience. We would like to express our deepest apologies. The hotel's front desk and guest rooms are both located in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have better scenery. The hotel will also provide unlimited island sightseeing buses to pick you up, so that you can solve the worries of traveling on the island. In order to make our guests have better satisfaction and experience, we want to be a relatively high-quality hotel on the island. For this reason, we also have a formal and atmospheric lobby, which is one of the few hotels on the island. The number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, transportation and other services near the island and beyond. Warm reminder: If you encounter any problems during your stay, please contact us in time and we will arrange personnel to assist you in handling them. The recent tourist peak season has a large flow of people, and parking spaces on the island are limited, so parking is generally not very convenient. However, we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. I apologize to you again and wish you a happy life and all your wishes come true!
Xiaopusang
Suite - 3-Bedroom, Sea-View (Terrace)
Stayed in Dec 2024
Family
16 review
5.0/5
Outstanding
Posted on Jan 31, 2025
The unbeatable sea view is really unbeatable. I have to choose it if I choose it! The children ran around like crazy and studied very hard at the beach. Although it is an apartment, the service is very good. The housekeeper is always available and the customer service is very responsive. I will stay a few more days next time!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.
Anonymous User
Premier Suite - 3-Bedroom, Sea-View (Balcony, Fridge)
Stayed in Dec 2024
Travel with friends
3 review
3.8/5
Good
Posted on Jan 26, 2025
The overall experience of this stay was quite good. The sea view of the room was amazing. When I opened the curtains in the morning, the sun was shining on the sea. The sparkling scenery was refreshing. The room was also warmly decorated, the environment was clean and tidy, and it was very comfortable to stay.
However, the only drawback was that the water heater had a little problem. When taking a shower in two bathrooms at the same time, the water temperature was not very stable, sometimes hot and sometimes cold, sometimes not, and it was a bit uncomfortable when taking a shower, which affected the experience a bit. I hope the hotel can check and repair as soon as possible and improve the equipment. I believe that after solving this problem, future guests will have a more perfect stay experience. I look forward to seeing improvements next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.
Guest User
Star Sea Supreme 270° Full Sea-View Large Terrace Three-Bedroom Suite
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 22, 2025
This hotel with sea view rooms is amazing! As soon as you enter the room, the unbeatable sea view comes into view, which is really super shocking. The layout of the room is very warm and comfortable, and the bedding is clean and tidy, allowing people to have a good sleep. Looking out of the window, you can see the blue sea and blue sky. The service of the hotel is also very thoughtful, and the staff are very enthusiastic. Any needs can be responded to and solved in time. It is so comfortable to blow the sea breeze on the balcony and enjoy the sea view.
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Response from Property: Dear distinguished guest, thank you very much for your affirmation and encouragement. The hotel's front desk and guest rooms are all in the community on the island. Our guest rooms are mainly concentrated in Xingchen Pastoral and Xingchen Lan'an, because they can face the sea directly, are relatively close to the sea, and have good scenery. The hotel will also provide unlimited pick-up and drop-off by sightseeing buses on the island, so that you can solve the worries of traveling on the island. In order to give guests better satisfaction and experience, we are a more quality hotel on the island. For this reason, we also have a formal and atmospheric lobby in the few hotels on the island, and the number of room types is more complete. The hotel has surf shops, electric car rentals, conference rooms, restaurants, shops and other supporting facilities, and a sightseeing fleet to meet the travel, food, accommodation, and travel services near the island. Warm reminder: If you encounter any problems during your stay, please contact us in time, and we will arrange personnel to assist in handling them in time. Parking spaces on the island are limited, and parking is generally not convenient, but we firmly believe that we can make up for the lack of guest needs through sincere and attentive service. Thank you again for your affirmation here, and I wish you all the best.