Lily Hotel Vientiane Reviews

Response from Property: Dear guest: First of all, we offer our most sincere and profound apologies for the series of terrible situations you encountered during your stay. We have immediately arranged a professional maintenance team to conduct a comprehensive inspection and repair of the facilities and equipment in all rooms, including replacing damaged windows, repairing toilet hoses, adjusting the closing of bathroom doors, and at the same time strengthening the cleaning and pest control work of the rooms to ensure that such problems will not occur again. Moreover, we have put the hotel's overall renovation plan on the agenda and strive to improve the hotel's hardware facilities and environmental quality in the shortest possible time. Once again, we deeply apologize to you and hope to obtain your understanding. We look forward to having the opportunity to provide you with high-quality services far exceeding your expectations in the future.

Response from Property: Dear guest:Hello! Reading this unpleasant stay experience you wrote, we are filled with guilt and self-blame. We are truly very sorry for bringing you so many troubles and making your originally beautiful accommodation time extremely terrible.First of all, the matter of the door key is indeed our negligence at work. We didn't handle it properly and it also triggered an unpleasant argument. This is extremely inappropriate. We offer you our most sincere apology. We will definitely strengthen management later to avoid similar situations from happening again.As for the malfunctions of the air conditioner and water heater, as well as the poor sound insulation effect, this has seriously affected your living comfort. It is because we didn't do a good job in facility maintenance and room condition control. We also attach great importance to the stained bed sheets and the noisy bed. We will immediately conduct a thorough investigation and rectification, and strictly require cleaning and furniture maintenance work to ensure that we provide a clean, comfortable and quiet accommodation environment for every guest in the future.Regarding the embarrassing matter of you being mistakenly regarded as unpaid, our employees are really too careless and lack initiative in communication. This has made you wronged. We have severely criticized the relevant personnel and will arrange comprehensive training to improve the professional quality and service awareness of the entire team and never let such mistakes happen again.We deeply know that this bad experience has greatly damaged your trust in us, but we sincerely hope that you can give us a chance to make up for it. We will definitely learn from the pain and make comprehensive improvements and upgrades to strive to make the hotel take on a new look. If you come again next time, you will definitely feel a completely different and satisfactory accommodation experience.Once again, we express our deep apology to you. Sincerely wish you a smooth journey and everything comfortable in the future. Looking forward to you giving us another chance. We will definitely go all out and live up to your expectations.

Response from Property: Dear guest, thank you very much for your praise of the surrounding environment of our hotel! We are glad that you can enjoy a quiet atmosphere while being close to the shopping/trading center, which is convenient for your travel and shopping needs. This is exactly the ideal accommodation environment we hope to create. We are well aware of the importance of the surrounding environment to your stay experience and have been committed to choosing such a high-quality location. Your satisfaction is our greatest encouragement. We will continue to maintain and continuously improve the service and quality of the hotel. Looking forward to your next visit. May you always gain full comfort and convenience every time you stay. Have a happy life and all the best!

Response from Property: Dear guest, we sincerely appreciate your positive feedback. Your recognition of our good service, friendly and helpful staff, and the clean environment of the hotel is a great encouragement to us. At our hotel, we strive to provide every guest with a comfortable and satisfying experience. We will continue to maintain high standards in all aspects to ensure that every guest feels welcome and well - taken care of. Thank you for your willingness to recommend our hotel in Vientiane. We look forward to having you back as our guest in the future.

Response from Property: Hello! Thank you for staying at Vientiane Lily Hotel. I am glad that every link of the hotel can be recognized by you. Through your meticulous description, you can feel the happiness brought by this trip, which is what our service providers have been pursuing. Thank you again for your praise. It is our greatest honor to be recognized by you, and it also gives us great motivation to continuously improve and innovate in our future services. We look forward to your coming again and we will serve you wholeheartedly!

Response from Property: Dear guest: Thank you for your comments! We are happy to amaze you, and we apologize for the inconvenience caused by the distance from many attractions, but we are pleased to be able to serve you at an affordable price. We will constantly strive to improve the quality of service in all aspects, and hope to bring you more surprises and convenience in the future. Looking forward to welcoming you again!

Response from Property: Dear guest, we sincerely appreciate your feedback. We acknowledge that our distance from the city center may not be ideal for some guests, and we're sorry that your brief stay didn't allow you to fully experience all our amenities. However, we're pleased that our 24 - hour service was to your satisfaction. Your input is valuable to us, and we'll continue to look for ways to enhance the overall guest experience, including considering transportation options to bridge the distance from the center. We hope you'll give us another chance in the future to provide you with a more comprehensive and enjoyable stay.幽默风趣型Hey there! Thanks for sharing your thoughts. Yup, we're a bit off the beaten path from the center, but we like to think of ourselves as a hidden gem waiting to be fully explored. Sounds like your quick in - and - out was a bit of a whirlwind, but at least you got a taste of our 24 - hour service. It's like our hotel's super - power! Next time, stick around a bit longer, and we promise to show you all the other cool stuff we've got up our sleeves. Maybe you'll even find that our location has its own unique charm. Safe travels and hope to see you again soon!

Response from Property: Dear guest, your evaluation is really too high. We are truly grateful for your high recognition of our place! It makes all our efforts worthwhile to have you feel that our facilities are complete and our service is considerate. We will continue to maintain this standard, and even go beyond it, to bring you an even better experience. We look forward to your frequent visits. We will always provide you with high-quality service and live up to such high praise as "priceless treasure" from you!

Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback as it helps us to understand where we can improve and what we are doing well.We are sorry to hear that the location was not as convenient as you had hoped, especially in terms of accessing the city center. However, we are glad that you found the environment to be quieter, which is something we strive to offer to our guests.Regarding the restaurants in the area, we understand that the predominance of Chinese restaurants might not suit everyone's taste. We will definitely look into the possibility of providing more diverse dining options in the future or at least offer more information about other nearby restaurants that offer different cuisines.We apologize for the lack of certain amenities such as shampoo, conditioner, shower cap, body lotion, cotton buds, and cotton pads. This is an oversight on our part, and we will ensure that these items are provided in all rooms moving forward to enhance the comfort of our guests.We are delighted that our staff was able to assist you during your stay and that you found them helpful. Our team is dedicated to providing excellent service, and your kind words will be shared with them.Thank you again for your feedback, and we hope that you will consider staying with us in the future. We are constantly working on improving our facilities and services to ensure a more enjoyable stay for all our guests.

Response from Property: Dear guest, thank you very much for your love and recognition of our hotel! We are extremely honored to receive your affirmation.We have always been committed to providing guests with a unique and comfortable accommodation experience. We are very glad that you have noticed the antique elements in the room. This is also the unique charm we hope to bring to everyone. At the same time, we also attach great importance to communication and exchange with guests to ensure that every guest can feel at home.We look forward to your next visit. If you have any needs or suggestions, please feel free to let us know. We will strive to do better and create a better accommodation experience for you. Thank you again for choosing our hotel!

Response from Property: Dear guest,We are glad to hear that you think it's fine. We always strive to provide satisfactory services and a pleasant environment for our guests. Your feedback is a great encouragement to us.We will continue to work hard to maintain and improve our quality. Looking forward to your next visit and believing that we can bring you more surprises then.

Response from Property: Dear family: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your continued support and care for us!

Response from Property: Dear family, we are deeply sorry for the unpleasantness you encountered in our hotel. For the performance of customer service, we will strengthen the training, so that customer service personnel can provide more sincere and practical services, rather than just superficial words. We do have some inadequacies in the implementation and communication of the late check-out policy, and we will immediately adjust and optimize the relevant processes to ensure the accuracy and consistency of information transmission. Thank you for pointing out our problem. We will also learn from it. We will constantly strive to improve. At the same time, we have been committed to providing guests with a warm, comfortable and quiet accommodation environment, and look forward to the opportunity to let you see our progress and changes in the future. Again, I apologize for the trouble.

Response from Property: Hello, dear family, I am sorry to leave you a bad impression during this stay. Unfortunately, a short circuit in the area caused a power outage during your stay, which resulted in the unavailability of breakfast and hot water. In order to prevent this kind of thing to happen again, the hotel leadership takes it seriously, has begun to buy a generator in case of need. Make sure it doesn't happen again. Our hotel attaches great importance to each guest's check-in experience, will give you a satisfactory reply. I apologize again and WISH YOU A Happy Life!