Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.5
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All reviews(58)
Positive reviews(38)
Reviews with photos/video(12)
Guest User
Superior Room with Garden View
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 29, 2025
This is a lovely new property. Rooms are lovely & clean. Staff could not be any nicer or more accommodating! Perfect location. So many lovely little complimentary perks and staff always available to help with a smile. Highly recommend!
jodie
Superior Room with Garden View
Stayed in Jun 2024
Couples
4 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Great hotel they couldn’t do enough for you, only downside is the pool tiles get very slippery and my mum actually had a fall.
Airborn63
Superior Room with Garden View
Stayed in Sep 2024
Business travelers
112 review
10.0/10
Outstanding
Posted on Oct 11, 2024
The hotel is located half way between the station and the harbour. From the top floor there are beautiful views and very relaxing.
The hotel is new and everything looks nice and clean, rooms are decorated in blue and white with nice furniture and a comfortable bed.
Nice pool and plenty of food places around, although it is classed as a 4* it could easily be a 5*.
Look forward to returning.
Anonymous User
Superior Room with Garden View
Stayed in Sep 2024
Travel with friends
25 review
10.0/10
Outstanding
Posted on Oct 25, 2024
Very good, very big, very polite, very new, fast wifi, I like it very much, I recommend it, ah ah ah ah ah
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good
very good
super goof
nice
Original TextTranslated by Google
Anonymous User
Superior Room With Sea View
Stayed in Sep 2024
Solo travelers
2 review
9.2/10
Great
Posted on Oct 6, 2024
Modern facilities and nice scenery.
Original TextTranslated by Google
Julie H
Stayed in Mar 2025
Family
10.0/10
Outstanding
Posted on Apr 19, 2025
Clean, modern, service impeccable and restaurant top notch. We were immediately greeted by staff who whisked us away to relax. Taking our bags and offering us a welcome cocktail. After a brief break they escorted us to our amazing high-tech room to explain details. Room is attended to twice daily and was spotless.
Response from Property: Dear Julie, Thank you sincerely for sharing such a wonderful review! It’s a true joy to hear that you loved the gorgeous views, the impeccable service, and the dining experience at our restaurant. We’re so glad our team made you feel welcome from the very first moment from offering a welcome cocktail to making sure you were comfortable in your room. Your kind recognition of the cleanliness, modern amenities, and attentive care provided by our staff is truly appreciated by all of us. It was a pleasure to have you as our guest and we truly can’t wait to welcome you back for another relaxing getaway. With warmest regards, Giusy Esposito Guest Relations Manager
paulgT6284VB
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 18, 2025
A beautiful hotel centrally located in Sorrento. It was completely refurbished and reopened in 2024. The new hotel is stunning. The rooms are very nice and our sea view was lovely. The staff were all impeccable with their service and always smiling. I couldn't fault the hotel so it's 5* from me.
Response from Property: Dear Paul, Thank you for your fantastic feedback! We're so happy to hear that you loved the hotel’s new look, the central location, and the lovely sea view. It’s wonderful to know that our team provided impeccable service and made your stay even more enjoyable. Your 5-star rating truly means a lot to us, and we can’t wait to welcome you back in the future! Warm regards Giusy Esposito Guest Relations Manager
simongX9060HN
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 18, 2025
4.8 out of 5.0 beautiful hotel, extremely clean, the pool and garden was perfectly maintained . Bar & restaurant staff attention to detail was perfect. The rooms were very new and the design was very nice. Unfortunately, the cupboard was not working, and we had to upgrade our room with a discount and a free massage, but this part of the service was not dealt with in the same level and we were left feeling like we were moaning when we couldn't unpack for a six day break. We did get there in the end. Just had that feeling of it being we were wrong, and the customer should never feel like that! At no other time were we made to feel like, and nothing was too much for the staff.
Response from Property: Dear Simon, Thank you for sharing your experience with us. We’re so pleased to hear you appreciated the high level of service, the cleanliness, and the attention to detail from our bar and restaurant staff. We're also glad you enjoyed the design of the room and the beautifully maintained pool and garden. That said, we're truly sorry that the issue with the cupboard and the handling of the room upgrade left you feeling anything less than fully valued. It’s never our intention for a guest to feel unheard, especially during a special stay. Your feedback is very important to us, and we’ll take it to heart to ensure we always provide a consistently warm and attentive experience. We're happy that things were resolved in the end and hope to have the opportunity to welcome you back for an even smoother and more relaxing stay. Warm regards Giusy Esposito Guest Relations Manager
McDowell2021
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 16, 2025
Fantastic hotel!!! Bed and pillows were very comfy, spacious room, huge bathroom. Room was very well equipped and we had a lovely sea view from our balcony. We had a lovely surprise of a mini chocolate cake for our anniversary. We had a great massage in the Spa as well as use of the other spa facilities (hydropool, Turkish steam room and sauna). Breakfast was amazing both with the great selection of food and the attentiveness of staff, nothing was too much bother. There is a lovely rooftop restaurant/lounge area. The hotel is in a really central location, approx 3 minutes walk from the central square area. We would definitely visit the hotel again
Response from Property: Dear Mr. McDowell, Thank you so much for your fantastic review! We’re absolutely delighted to hear you had such a wonderful anniversary stay with us. We're delighted you enjoyed the spa experience and found breakfast to be both delicious and well-served. We're also glad our central location and rooftop lounge added to your experience. We truly appreciate your feedback and look forward to welcoming you back again! Best regards Giusy Esposito Guest Relations Manager
Tarren K
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 14, 2025
Stunning hotel! We had a suite with an ocean view and it was stunning. The staff is so helpful and friendly, the breakfast was delicious, the rooftop bar has an incredible sunset view and is so luxurious, the spa is wonderful, the food is superb, and the flowers blooming on the grounds make everything smell like magic. One of the best hotels we have ever stayed at. The location is quiet and easy to walk anywhere. Truly a gem!
Wander289642
Stayed in Mar 2025
Travel with friends
10.0/10
Outstanding
Posted on Apr 5, 2025
Beautiful hotel, wonderful location and amazing service and staff! I would recommend this hotel to my friends and family. Gorgeous views and short walk to the Piazza Tasso, the marina and shopping. Don’t miss the rooftop lounge and bar area. We will ge back!
Response from Property: Dear Debbie, Thank you sincerely for your wonderful feedback! We’re so happy to know that you appreciated the hotel’s charm, the convenient location, and the attentive service from our staff. Hearing that you’d recommend us to your loved ones is the highest compliment we could receive. We’re also glad you enjoyed the rooftop lounge; it’s definitely one of our favourite places too! We look forward to welcoming you back soon for another memorable stay in Sorrento! Warm regards Giusy Esposito Guest Relations Manager
David N
Stayed in Nov 2024
Family
10.0/10
Outstanding
Posted on Dec 6, 2024
As soon as we arrived, it was clear this was somewhere special. Having opened earlier this year, the hotel is pristine and modern but with a very comfortable and friendly feel. Enrico made us feel like long lost friends, and ensured we fully settled in our spectacular room before leaving us to the welcome fruit platter and prosecco on arrival. The room was spacious and tastefully decorated with balcony views over the hotels delightful gardens and pool. The bathroom was large, with robes, slippers and toiletries and a fantastic shower. The main bedroom has a huge bed, Nespresso coffee machine, complimentary bottles of water, replaced daily, and good wardrobe space. The underfloor heating was very welcomed on the slightly chilly evenings, but the room was warm and controlled. The room controls were operated with a wave of the hand, which was a nice touch. Breakfast was fantastic, a great variety of pastries, local produce, eggs to order, and delicious coffee, with an option to eat outside by the pool. The Lumi rooftop bar is wonderful and a great place to relax with spectacular views of the bay of Naples and Vesuvius on a clear day. Antonio and Martina were always there with a smile and keen to hear of our experiences. The hotel is located a few hundred metres from Piazza Tasso, one of the main squares, and a good reference point for exploring Sorrento. Just off the Piazza are the main shopping, restaurant and tourist areas and the narrow winding streets are delightful. Guilia, one of the concierge, is a mine of local information and gave us some great options to enjoy during our stay. The main port is only a 5-10 minutes walk away from where we got the ferry to Capri. For the time of year, Capri was almost deserted, and many of the boutique shops closed, but so much easier to walk around, have a bite to eat and the mandatory limoncello spritz! Sorrento train station is also a few minutes walk from where the express train takes around an hour to get to Pompeii, stopping a hundred metres from the entrance to the site. We had the most wonderful 5 days in Sorrento, made all the more special by the Ara Maris and is fantastic staff. We couldn't recommend this hotel highly enough.
Response from Property: Dear David, Thank you so much for your glowing review and for sharing your experience at Ara Maris! We’re overjoyed to know your stay felt so special and that every detail, from the warm welcome you received to the comfort and thoughtful design of your room, contributed to an unforgettable visit. We're also thrilled that you loved our breakfast offerings, with a variety of pastries, fresh local produce, and eggs to order, as well as the option to dine by the pool. We strive to provide a relaxing and enjoyable experience, and your comments truly make our efforts feel worthwhile. Your praise for our team truly means a lot. It’s wonderful to hear that their hospitality and local knowledge enhanced your stay, and I’ll be sure to share your lovely feedback with them. Our entire staff is dedicated to creating a welcoming atmosphere where guests feel truly at home. We’re delighted you enjoyed exploring Capri and Pompeii, and that Ara Maris served as a perfect base for discovering the beauty of the region. We’re so pleased that your trip was filled with unforgettable moments and that Ara Maris played a part in making it so enjoyable. Thank you for recommending us so highly and we look forward to welcoming you back on your next visit! Your Sincerely Giusy Esposito Guest Relations Manager
Tania W
Stayed in Oct 2024
Couples
10.0/10
Outstanding
Posted on Nov 23, 2024
Our stay at the hotel was beyond surpassed our expectation. The property and surrounding area was BEAUTIFUL!!! Concierge staff was great with setting up our roundtrip transportation to/from airport, dinner reservations, and tours. All of the other staff were just as amazing, especially the bartenders at Lumi Sky. We spent our evenings at Lumi Sky watching the sunset drinking limoncello spritz and lemon drop martinis. The breakfast options were also great, but Lumi Sky in the evening was our favorite. I wish I could upload videos to show our room and how beautiful the garden and surrounding area is.
6/9
Response from Property: Dear Tania, thank you for such a heartfelt review! We are overjoyed to hear that your stay exceeded your expectations and that you enjoyed the beauty of our property and surrounding area. We’re so pleased to hear you enjoyed the breakfast options, and we truly appreciate your lovely comments about Lumi Sky being the highlight of your evenings…watching the sunset with a limoncello spritz or a lemon drop martini truly is a magical experience, and we’re so glad you loved it as much as we do. Our team is dedicated to making sure every detail of your stay is flawless, so we're thrilled to hear that our concierge staff made arranging your transportation, dinner reservations, and tours smooth and hassle-free. Thank you again for sharing your experience. … your enthusiasm means the world to us! We hope to welcome you back soon for another unforgettable stay! Warm regards Giusy Esposito Guest Relations Manager
Guest User
Stayed in Apr 2025
Other
10.0/10
Outstanding
Posted on May 20, 2025
This hotel is beautiful and the staff amazing. Our family was a group of 7 ranging from 24 to 81 and all agreed that our stay was perfect. Special thanks to Gennaro and Melina who greatef us us like royalty ; Gaetano and his staff at breakfast including Vittorio and Emilio and the rooftop bar staff - Luigi Valentino Martina Antonio and Marco. Do not miss sunset at the rooftop bar. They even give you blankets when it gets chilly. We so hope we can come back again
Guest User
Stayed in Apr 2025
Couples
10.0/10
Outstanding
Posted on May 20, 2025
Stayed at Ara Maris and honestly had the best time. The hotel is stunning - everything feels brand new, the rooms are super comfy, and the pool area is a beautiful spot to chill. What really made it though were the people. Monica and Giusy were both so kind, welcoming, and helpful - nothing was ever too much. They really made us feel looked after and made the whole stay even better. We will be sure to return! Grazie mille!