To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(104)
Positive reviews(17)
Reviews with photos/video(7)
Awesome stay(9)
Friendly staff(8)
Great location(7)
CheungMichelle
Deluxe Room
Stayed in Dec 2023
Travel with friends
4 review
3.7/5
Posted on Feb 4, 2024
We had a wonderful stay at Palazzo Keller, which is situated in a prime location for exploring the city. We could easily walk to all the major attractions, such as the Rialto Bridge, St. Mark's Square, and the Grand Canal. Our room was spacious and comfortable, with a skylight that added a touch of charm and tranquility. The breakfast was superb, with a wide range of options to suit every taste, from fresh fruits and pastries to eggs and bacon. The coffee was especially good, smooth and aromatic. The staff was friendly and helpful, and made us feel welcome (with a welcome cake during Christmas). We would love to come back to this hotel and enjoy its hospitality again!
Response from Property: Dear Mrs. Cheung,we thank you very muc about your kind and nice review.We try to give the assistance and the srevice the best we can do.Hoping to welcome you in the nearest future, we remian. Kindest regards. The Staff
Anonymous User
Junior Suite Deluxe
Stayed in Jan 2024
Family
7 review
3.7/5
Posted on Feb 24, 2024
A boutique hotel located outskirts of Verona. Service is fine, but there’s not much amenities you could spend time at the hotel
Response from Property: Dear Guest,Thank you for your kind review.Thank you fo mentioning our service and hospitality, we will take in high consideration you suggestion regarding our amenities.Our guests suggestions are always precious to improve our service and attention to service and details.We hope to welcome you back soon and to give you a full satisfaction.The Management & Staff of Palazzo Keller
Anonymous User
Suite Marco Polo
Stayed in Jan 2025
Family
16 review
4.7/5
Amazing
Posted on Feb 18, 2025
The hotel is very unique and you can see the canal. It is cost-effective in the off-season. The service is very good and there are welcome drinks. Just be careful that some rooms on the first floor have a smell.
Original TextTranslated by Google
Response from Property: Dear Guest,We much apprecietd you left your review abut your stay at Palazzo Keller.It is always important to have the opinion of our guests in order to improve future service.Kindest regards, Palazzo Keller Staff
Bailanwaiwaigou
Junior Suite
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room is very comfortable, I like it, the location is convenient, 3 minutes by water bus, next to Piazza San Marco
Original TextTranslated by Google
Response from Property: Dear Guest,We thank you very much for your review. An opinio means a lot for us so that we can continue to guarantee the best we can.Hoping to welcome you in the future, we remain.Best regards- The Staff of Palazzo Keller
Guest User
Junior Suite Deluxe
Stayed in Dec 2024
Couples
7 review
4.7/5
Amazing
Posted on Jan 24, 2025
On the main island, near St. Mark's Square, the location is very quiet, suitable for an early morning city walk. There is also welcome sparkling wine, and the breakfast is also very good. The price of around 1,000 in the off-season is very fragrant~ The toiletries are also very attentive, and seem to be a local cleaning brand, recommended
Original TextTranslated by Google
Response from Property: Dear Guest,We much appreciated your review concerning your stay.We hope to be able to host you again for a future stay.Best regards, The Staff of Palazzo Keller
Guest User
Junior Suite Deluxe
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The hotel room is pretty good~ The location is close to the pier. 1300 a night on the main road is quite cost-effective. There are quite a lot of hot breakfasts, which are more in line with Chinese tastes.
Original TextTranslated by Google
Guest User
Junior Suite
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The hotel is in a very convenient location, the hotel itself has an amazing breakfast, very helpful staff, service 10 out of 10, clean and beautiful
Original TextTranslated by Google
Response from Property: Dear Guest,We thank you very much for your kind review.Hoping to welcome you agin in the future, we remain.Kindest regards, Palazzo Keller Staff
Lengnvnv
Silk Junior Suite
Stayed in Jan 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Mar 11, 2024
The location of the hotel is very quiet, but it may be a bit far to walk with luggage. Because when I chose it, I didn't want to be too close to the pier, it would be very noisy at night. It takes ten minutes to walk to St. Mark's Square.
The interior of the hotel is very new and clean, the breakfast restaurant is very retro, and the interior decoration is also very unique.
Although the room area is marked as small, it actually feels that the room is still very spacious. Suitable for girlfriends to travel.
Original TextTranslated by Google
6/8
Response from Property: Dear Guests,Thank you for your stay and for your kind feedback.We are very pleased to see that you had a wonderful stay and you appreciate our hospitality and care.We hope to welcome you back for a new unforgettable experience in Venice.The Management & Staff of Palazzo Keller
ZHjia
Classic Double Room
Stayed in Jun 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The location of the hotel is great, very close to the attractions, the rooms are clean and the service is excellent!
Original TextTranslated by Google
Response from Property: Dear Ms. Zhjia,We thank you very much for spending your time for a nice review.We are happy to know that you left the Hotel with a beautiful souvenir.Hoping to welcome you again, we remain.Kindest regards, Paola and all the Staff
lululu
Junior Suite Deluxe
Stayed in Aug 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The room is new, clean and big. The service is great.
Original TextTranslated by Google
Response from Property: Dear Guest,We are pleased to know that you left our city with good memories of your stay at Palazzo Keller.Paola and all the Staff
JKLP
Classic Double Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Wonderful stay in this hotel
Very warm welcome, very kind and helpful staff
Magnificent luxury room
Thank you so much
Original TextTranslated by Google
Response from Property: Dear Guest,
We are happy to learn that you had good memories of your stay at the Hotel.
Hoping to welcome you in the future, please accept our best regards.
Palazzo Keller Staff
Chanshu
Junior Suite Deluxe
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 9, 2024
Good location, great environment
Original TextTranslated by Google
Response from Property: Dear Guest,we receive your review with extreme plerasure and we thank you for sharing your satisfaction regarding your stay with us.We work hardly every day to make every single stay unique, romantic and unforgettable. We hope to welcome you back for a new unforgettable experience in Venice. The Management & Staff of Palazzo Keller
Anonymous User
Laguna Suite
Stayed in Jul 2023
Family
29 review
5.0/5
Outstanding
Posted on Aug 12, 2023
Environmental service is good
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your stay and for your kind review.We work every day for our guests satisfaction and to make every stay unique and magical.We hope to see you soon!The Management & Staff of Palazzo Keller
Guest User
Royale Suite Turgovia
Stayed in Jun 2023
Family
4 review
4.0/5
Very Good
Posted on Jul 29, 2023
The room is relatively new
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your stay and for your feedback.We are glad to see that you had a pleasent stay and you enjoy our hotel and our service.We hope you will come back soon to Venice and stay with us again.The Management & Staff of Palazzo Keller