Lisa Hotel Reviews

Response from Property: Dear guest,Thank you for choosing our hotel and taking the time to share your feedback with us. We're glad to hear that you found the room spacious and clean, as we always strive to provide our guests with a comfortable and tidy living environment.However, we sincerely apologize for the inconvenience caused by the noise from the neighboring room when the door is closed. We understand how disruptive this can be to your stay, especially when you're trying to relax. We'll definitely look into this issue and take appropriate measures to improve the sound insulation or remind our guests to be more considerate when closing doors to minimize such disturbances in the future.Despite this small drawback, we're delighted that you considered it a fine stay for a short trip overall. Your satisfaction is our top priority, and we'll continue to work hard to enhance every aspect of our service and facilities.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Thank you once again for your valuable feedback.

Response from Property: Dear Guest: First of all, we apologize for your poor experience at our resort. The lack of gym facilities, room cleanliness issues, old lobby, unsatisfactory breakfast and food supply shortage in the restaurant, which you have pointed out, have been taken very seriously and will be improved and optimised immediately. We are very grateful for your recognition of the friendly attitude of the staff, which is also a quality of service that we always strive to cultivate and maintain. Regarding the issue of lights going out, although this happens from time to time throughout the city, we will actively communicate and coordinate with the relevant departments to minimize the impact on you. Regarding hotel location and transportation issues, we will carefully consider your feedback and strive to improve the shuttle service or provide more convenient travel solutions. Although your overall feeling is not ideal this time, we will treat your comments as a valuable asset and fully invest in the reform of the resort. I look forward to welcoming you again with a new look one day in the future and bringing you a quality experience that is truly worth the money. Thank you again for your honesty and advice, and I wish you all the best.

Response from Property: Dear family, hello, I'm sorry to bring you a bad check-in experience. The bug problem is true and we shouldn't happen. We have been training room hygiene, strengthening room manager's rounds, and asking professional disinfection companies to disinfect rooms to ensure that such problems don't happen again. In addition, the extranet of our hotel is presented with real photos, and the room type information is guaranteed to be true and accurate. All room pictures have been verified by the platform, and you can see the real situation of the hotel room on the platform, including the facilities inside the room, decoration, hotel appearance and facilities inside the hotel. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~

Response from Property: Dear guest, I am very pleased to hear that you had a pleasant trip and have praised the beauty of nature there. We are also honored to provide you with a comfortable resting place during your journey. Looking forward to you choosing our hotel again in your future journey, let us continue to add warmth and comfort to your wonderful journey!

Response from Property: Thank you for choosing our Lisa Hotel. Your suggestions are our biggest motivation to continue to improve and optimize our services to bring you a more comfortable stay experience.

Response from Property: Dear family: Hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things with heart and careful service, so that you can feel the warmth of home during your stay in the hotel. I look forward to seeing you again to review our progress. I wish you a happy day!

Response from Property: Dear guest officer, thank you very much for your support to the hotel. We are still a little lost because we didn't get your 5-point praise. It may be that the hotel still has something to do. I hope the guest officer can point out our shortcomings when you come next time, and we will try our best to do better. We will make every guest officer in the store feel at home with our heart. I hope our service will bring you more surprises and touches, and look forward to your next arrival!

Response from Property: 尊敬的客人非常感謝您對麗莎花園度假酒店的高度評價和大力推薦呀！我們一直很重視酒店的地理位置，希望能為客人提供便捷的出行條件，很高興這一點讓您滿意。房間的安靜舒適離不開我們在設計和裝修上的用心，工作人員的熱情服務也是我們一直以來所倡導的。能讓您覺得選擇我們是明智之舉，對我們來説意義重大。我們會繼續努力，不辜負您的信任和推薦，為更多客人帶來優質的度假體驗！期待您再次光臨！

Response from Property: 尊敬的貴賓，非常感謝您細緻入微的評價，這對我們優化服務幫助極大。針對您所提出的問題，我們已安排加強泳池清潔頻次與質量把控，同時為前台員工增設中文培訓課程，提升溝通能力。此外，也在考慮增加返程接送服務的可行性。期待您再次光臨，那時我們一定以全新的面貌，為您呈現更優質的度假體驗！

Response from Property: Dear guest, we are deeply sorry to hear that you are dissatisfied. Your feedback is extremely important to us and we will take it seriously. We have been working hard to ensure that our pricing is reasonable in combination with the local market and the services we provide. We will comprehensively review our pricing strategy to see if there is room for improvement. At the same time, we will conduct an in-depth internal investigation to find out where the problem lies and take corrective measures immediately. We will strengthen staff training and improve service quality to ensure that every guest can receive warm and professional service. We sincerely hope that you can give us another chance to make amends. Our goal is to provide a pleasant and comfortable experience for all guests, regardless of nationality. We are committed to making the necessary changes to regain your trust!

Response from Property: 尊敬的客人：非常高興您在我們酒店度過了愉快的時光並給予如此高的評價！我們致力於為客人提供寬敞舒適的房間，看到您對大床房的滿意，我們很欣慰。我們的服務團隊一直以提供優質服務為目標，免費的火車站專車接送就是為了讓您的出行更加便捷。而酒店周圍的美景能為您帶來愉悦的感受，我們也很開心。得知您原本擔心住郊區會不方便，但實際體驗後消除了顧慮，我們深感榮幸。酒店雖不在市中心，但便捷的交通讓您可以輕鬆到達各個地方。對於泳池，我們一直注重保持其乾淨整潔，並且努力營造出美麗的風景。看到您在游泳時能欣賞到美景和熱氣球，我們也覺得很滿足。再次感謝您的讚美和支持，我們期待您的再次光臨，為您帶來更多美好的體驗！

Response from Property: Dear guest, we are so happy to receive such high praise from you! It is our greatest honor to make you feel lucky to choose us. In order to create a warm and comfortable environment for guests, we have put a lot of effort in service and environmental hygiene, and the garden is also carefully maintained. We are very happy to satisfy you and your children. The beautiful scenery next to the pool bar is a major feature of our hotel, and it seems that it has successfully attracted you. We will continue to maintain and work hard to prepare more surprises for your next visit. We look forward to you bringing your family to enjoy a good time again!

Response from Property: Dear guest, we are delighted to receive such high praise from you! From the meticulous decoration of the room, to the careful preparation of breakfast, to the thoughtful presentation of the red wine package, all are designed to give you a top-notch stay experience. The pleasing mountain view and hot air balloon view outside the window hope to add romance to your journey. Your recommendation is our motivation to move forward. We look forward to your visit again, and we will prepare exclusive surprises for you to continue the beauty!

Response from Property: Dear guest, we are so happy to hear your high evaluation of the hotel! When choosing the location, we wanted to find a great location for our guests. The room hygiene is also the focus of our strict control. Air conditioning and refrigerators are equipped only to give you more convenience. The open-air swimming pool is a major feature of the hotel. I am glad that it can make you intoxicated and enjoy the wonderful experience of swimming in the mountains. Your satisfaction is our greatest achievement. We look forward to your visit again. We will prepare more surprises for you to make your vacation more memorable!