Lisha Roungnakhone Hotel Reviews

Response from Property: Dear guest, thank you very much for sharing this wonderful stay experience! We deeply understand the importance of convenient geographical location for travel. We are deeply gratified to be able to provide you with such convenience. The chef team will be particularly happy to receive your recognition of breakfast. They are always committed to bringing delicious and nutritious meals to guests. And the romantic hot air balloon view in front of the room window in the early morning adds a unique color to your journey. We will continue to maintain and continuously improve the quality in all aspects. Looking forward to your next visit, we will create more unforgettable moments for you. May your future life be as colorful as this hot air balloon and your journey be smooth all the way!

Response from Property: Dear guest, thank you very much for your praise of our accommodation environment! Making you comfortable is our long-standing goal, and we are very happy that we have achieved it. Regarding breakfast, we will continue to work hard to further enrich the varieties and improve the quality on the basis of keeping it simple, so as to bring you a better dining experience. Providing convenience for guests and helping to make travel plans are also part of our service. We are very glad to be of help to you. The diverse restaurants nearby can meet your different taste needs. Whether it is Korean cuisine, Chinese delicacies or Lao specialty dishes, you can enjoy a great feast. Your evaluation of our "good place" is the greatest affirmation for us. We will continue to work hard to improve all aspects of service and facilities. Looking forward to your choosing us again. May your future journeys be full of beautiful memories and a happy life!

Response from Property: Dear guest, upon seeing your feedback, we feel extremely guilty and remorseful. After countless receptions, the hotel's facilities inevitably bear the marks of time. We are currently renovating floor by floor and will continue to strengthen the daily maintenance and upkeep of equipment and facilities. In addition, we have arranged professional maintenance personnel at the first time to urgently repair and replace all facility problems you reported. At the same time, we have arranged a professional cleaning team to conduct comprehensive and in-depth deodorization and cleaning work on the rooms and public areas of the hotel, thoroughly investigate the source of the peculiar smell and completely solve it. We sincerely hope that you can give us another chance and let us make up for this mistake with practical actions and regain your recognition and trust. Once again, we extend our most sincere apologies to you!

Response from Property: Dear guest, thank you very much for your high praise of our hotel and Lod Chittavong! Lod has always adhered to our hotel's service concept of "customer first", creating an unforgettable stay experience for every guest with enthusiasm and professionalism. Your recognition is the greatest encouragement for him. At the same time, we are also very happy that the superior geographical location of the hotel can bring convenience to your travel and allow you to easily explore the surrounding attractions. Looking forward to your visit again, we will continue to provide you with high-quality service and create more beautiful memories!

Response from Property: Dear guest, thank you very much for recognizing some of our hotel services. We deeply apologize for the problems you encountered during the check-in process, as well as the noisy housekeeping service and poor internet connection. Regarding the check-in time, we will strictly control the preparation progress of the room to ensure that guests can smoothly move into a clean and tidy room within the specified time. We will strengthen the management of our staff to address the issue of noise in domestic services, requiring them to minimize noise during work and avoid disturbing guests' rest. For network issues, we will immediately arrange technical personnel to conduct inspections and repairs to ensure smooth network access in rooms and public places. We highly value your feedback and will strive to improve any shortcomings to provide you and other guests with a better service experience. Looking forward to your visit again, and giving us the opportunity to make up for this regret for you.

Response from Property: Dear guest,Hello! We are deeply sorry and offer our most sincere apologies for the unpleasant experience you encountered during your stay. Regarding the peculiar smell in the room, we will immediately arrange professional cleaning staff to conduct a comprehensive inspection and deep cleaning of all rooms. At the same time, we will use air purification equipment to improve air quality and ensure that such problems will not occur again. For the noise problem in the music restaurant, we will communicate and negotiate with the restaurant management and ask them to control business hours and volume to avoid disturbing guests. Regarding breakfast, we will re-evaluate dish selection, ingredient procurement, and cooking methods, increase the variety and quality of breakfast, learn from excellent hotels of the same type, and improve the breakfast level as soon as possible. We sincerely hope that you can give us an opportunity to improve and choose our hotel again to witness our changes.

Response from Property: Dear guest, thank you for sharing your feedback. We're glad that you found our hotel's location, balcony view, parking facilities, and bed comfort to your liking. Your satisfaction is our top priority, and we're committed to continuously enhancing our services. If there's anything we could have done better during your stay, please do let us know. We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional experience.

Response from Property: Dear family, hello, I'm sorry to bring you a bad check-in experience. Before the guests check in, we will make rounds, clean the rooms and change the sheets. The hotels are all changed by one guest, and professional disinfection companies will be invited to clean and disinfect them regularly. The bug problem is true and we shouldn't happen. We have been training the room hygiene, strengthening the room manager's rounds, and asking a professional disinfection company to disinfect the room to ensure that such problems don't happen. As for the weight of breakfast, it can generally meet the needs of guests. If you feel that the weight is not enough, you can contact the front desk and we will solve the problem for you 24 hours a day. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~

Response from Property: Dear guest,We are delighted to hear your positive feedback. We are glad that you found the room very clean and that the hotel's location is convenient for your travels. We are also happy to know that Lodthasen at the reception was very kind to you. We will definitely pass on your compliment to him.We strive to maintain high standards of cleanliness and provide excellent service to all our guests. Your satisfaction is our top priority.We look forward to welcoming you back again in the future.

Response from Property: Dear guest,thank you very much for your recognition! To make your stay comfortable, we strictly control the hygiene and cleaning to ensure that every corner of the room is clean and tidy. The comfort of bedding is also the focus we have been paying attention to. We are very glad to satisfy you. We will continue to maintain and improve. Looking forward to your next visit and bringing you a better stay experience!

Response from Property: We sincerely apologize for the inconvenience caused to you by various insurance policies, and the hotel will improve and repair the problematic parts.

Response from Property: Thanks to the cooperation of our customers, we will make improvements and corrections to the areas you suggested. thank you

Response from Property: We sincerely apologize for the inconvenience caused to you by various insurance policies, and the hotel will improve and repair the problematic parts.

Response from Property: Respected guest,thank you so much for your compliment! We're delighted to hear that you were satisfied with our service. Our team is committed to providing the best experience for every guest. We hope to have the pleasure of welcoming you back again soon.