Conrad Urumqi Reviews

Top notch service, good location and amenities. Swimming pool and sauna is in fantastic condition, special thanks to the manager, Johnny Shi, for his supports during the late hours, as I went for some exercise.

Excellent hotel n service, room, toilet are clean, welcome fruit n snacks are so thoughtful. Like their Hotan roses, tea with roses has calming effect n good sleep. Thank you 刘胜利 for her thoughtful service during my 7 nights stay.

Very good staff and service. Especially front desk. Lily. Holly. And Ryan Thanks so much

From the moment I arrived, the team demonstrated a remarkable commitment to customised service. Each staff member took the time to understand my needs and preferences, making me feel truly valued as a guest. Every detail contributed to a memorable experience. Additionally, I was particularly impressed by your proactive approach to service. Your team anticipated my needs, ensuring I had everything I required. This level of attention and care made my stay not only comfortable but also incredibly enjoyable. Especially, I would like to send my appreciation to Arwen Wang, Li Yan 李研, Joy, Jack and 馬克白.

A great hotel as you would expect from a Conrad. The location was good but you do need to take a taxi if you want to get to the tourist areas. The hotel was spotless, staff were great and the sky bar, pool and gym all good. The only let down was the view. If the hotel is quiet, why put your guess in the rooms with the worst view? I will never understand that - part of the reason for booking the Conrad was for the view and I did ask for a high rim, but nope. That didn’t happen!!

Very good, well recommend. They provided cake and card for dad bday. Clean rooms bedding and pleasant staff

Very nice hotel and staff .. specially the lady Holly from reception

A top hotel in Urumqi. I've stayed at URC airport hotels, Hilton and the old Sheraton - no longer Sheraton in Urumqi. This one is good and serves all my needs. I will stay again.

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

Great service!

The best hotel in Urumqi by far..!

the room is big and well designed. the staff treated me very well. the hotel is well located, just in the luxury shopping mall… I will stay there if I go back to Urumqi.

Great service from the start to the end. Bella at the front desk helped us with checking in and getting settled. Every member of staff was friendly and wanting to help. Great location for the hotel, the bar does a good cocktail and the pool/ gym are at a high standard. It was such a pleasure to stay there that we have booked to come again in a week’s time!

OK OK ok