Mercure Hotel Urumqi Beijing Road Torch Building

Mercure Hotel Urumqi Beijing Road Torch Building Reviews

Mercure Hotel Urumqi Beijing Road Torch Building

Torch Building, 55 Gaoxin Street, Xinshi District, Urumqi, Xinjiang, ChinaView Hotel Details
Mercure Hotel Urumqi Beijing Road Torch Building
Mercure Hotel Urumqi Beijing Road Torch BuildingMercure Hotel Urumqi Beijing Road Torch BuildingMercure Hotel Urumqi Beijing Road Torch Building
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Mercure Hotel Urumqi Beijing Road Torch Building Guest Reviews

4.8/5
Excellent
674 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(674)
Positive reviews(673)
Reviews with photos/video(89)
Friendly front desk staff(93)
Delicious breakfast(83)
Awesome amenities(69)
Classy environment(48)
Convenient parking(33)
Would stay again(28)
Large rooms(26)
Perfect for business trips(16)
Negative reviews(1)
Guest User
Queen Room
Stayed in May 2024
Family
2 review
4.5/5
Great
Posted on Jun 4, 2024
The hotel was convenient for us and the staff members were helpful
Response from Property: Dear guests: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Queen Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The front desk service is great, the transportation is convenient, the location is excellent, Manager Gao's service is good, the room is clean and tidy, and it's a good experience!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常榮幸能獲得您的高度評價,感恩您選擇美居酒店作為您旅途中的休憩之所。您的滿意是對我們團隊辛勤付出的最好回報,我們會將這份鼓勵化作動力,持續為每一位客人提供優質的住宿體驗。期待未來還有機會再次為您服務,祝您生活愉快,萬事勝意!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The service is super good, the stay is very comfortable, the front desk Lili is warm and thoughtful, very positive, the location of the hotel is very convenient, I will stay here again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello~ Thank you for your trust in Mercure Torch Tower Hotel! Thank you for your constant praise and strong recommendation! We are your most beautiful and warmest home in Urumqi. Remember to come back often when you have time!
Guest User
Queen Room
Stayed in Oct 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Thanks to Manager Mu and his colleagues for their care in the past half month, especially the front desk lady Lili, who was warm and gentle, skilled in business. The breakfast in the hotel was also very good. I will definitely choose Meiju next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好:非常開心這麼多人都給您留下了深刻印象,也希望這個美麗城市和熱情的火炬美居酒店人能給您留下一段美好的回憶。期待您下次光臨,祝一切順利。
Guest User
Guestroom (Double bed)
Stayed in Oct 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 16, 2024
It's a very new hotel with good services in all aspects. The front desk responds quickly, the room has a good view, and the transportation is very convenient. It's great and I will choose it again if I have the chance.
Original TextTranslated by Google
Response from Property: Sometimes waiting for a close friend is as long as a lifetime, but what's wrong with going a little slower? Going a little slower can turn every expectant look into a smile, go a little slower can turn every encouraging and tolerant smile into the most powerful belief in Xiaomei's heart (constantly spurring herself to constantly improve the work procedures and strive to provide higher quality services).
zxy_313
Superior Double Room
Stayed in Sep 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The room is spacious, the service is good, the facilities are complete, the hygiene is good, the transportation is convenient, the surrounding restaurants are convenient, and it is close to the office. It is well received.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your kind evaluation. By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you. We are acquainted with you by fate. Your thoughtfulness and care will surely gain a lifetime of warmth.
Guest User
Queen Room
Stayed in Aug 2024
Business travelers
1 review
3.5/5
Posted on Sep 24, 2024
The hotel elevator kept going back and forth between the 7th and 14th floors. It was still not working when I checked out the next morning. There was hair in the bathroom. The room was not clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:關於您提出的問題,本店深感抱歉,一定加強管理,期待您的下次入住!
Liulianmeiza
Superior Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The service is very good. There are service staff to open the door and greet you when you enter and exit. There are also robots delivering meals. For people with children, the only disadvantage may be that there is no water room. Other hotels I stayed in have indirect hot water for children to make milk powder, which is more convenient and clean. I hope the hotel will also add this
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Mercure Hotel. Mercure assures you that the quality of the products and services we deliver is reliable, and cleanliness and safety are top priority. We hope that you can live comfortably and at ease here. We hope to provide you with an ultimate stay experience. I wish you a smooth work and a happy life, and look forward to your visit again.
Limao
Queen Room
Stayed in Aug 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Sep 20, 2024
As expected of Mercure, it has a very good brand guarantee. The room is clean and comfortable, the amenities are of good quality, the shower water is large and quite comfortable. The room is very considerate with a humidifier, and there are many charging inquiries, and there are USB and typeC sockets!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,很感謝您將在住期間感受到的點點滴滴告知我們,同時倍加感謝您對酒店的肯定與高度的評價,正是因為由您的支持與肯定,才是我們不斷努力前行的動力。酒店為客户準備的一切,都只是為了您在入住期間像回家一般温暖
Guest User
Superior Double Room
Stayed in Aug 2024
Couples
16 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I came two days early for this trip and chose Mercure Hotel to stay. The environment and sanitation are good, especially the breakfast is very rich! You can wash clothes, and the washing machine and dryer used are all brands, clean and hygienic! The service attitude of the service staff is very good, warm and thoughtful!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您充滿溢美之詞的評價,一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們,生命中有太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們與您相識,您的貼心,您的關懷,定會收穫一生的温暖
Tongchen1006
Queen Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is clean, tidy and quiet, which is very suitable for my business trip accommodation needs. The service attitude of the front desk brother and sister is also very good! It is worth recommending. Because of work reasons, I will come here for business trips in the future, and I will continue to book this hotel next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel and giving us a good review. We are deeply encouraged by your recognition of our hotel products and services. It has always been the goal of every employee to make every guest feel comfortable. We will continue to work hard to provide every guest with considerate service and pleasant enjoyment. All the staff of Mercure Urumqi Torch Tower Hotel look forward to seeing you again.
Guest User
Superior Double Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This hotel really exceeded my expectations! From check-in to check-out, every link makes people feel comfortable and considerate. The room is spacious and bright, luxuriously decorated, and the bed is soft and comfortable. The hotel service is first-class, the staff is warm and thoughtful, and it provides great convenience for travel. The hotel environment is elegant and comfortable, the room is spacious and bright, and the facilities are first-class. The waiter's attitude is warm and thoughtful, and he is attentive. The breakfast is rich and varied, delicious and delicious. The overall cost-effectiveness is high, and it is highly recommended. The facilities are very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for telling us everything you experienced during your stay. At the same time, we are very grateful for your affirmation and high evaluation of the hotel. It is precisely because of your support and affirmation that we continue to work hard to move forward. power. Everything the hotel prepares for customers is just to make you feel as warm as home during your stay.
Shuideshui,
Superior Double Room
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The check-in experience was quite good. The front desk service was good. The young man and the young lady were very considerate and poured me hot tea when checking in. The hotel environment was also good. The room was also very good, clean, sanitary, and tidy. The room was large, with floor-to-ceiling windows and good lighting. I especially recommend the breakfast on the first floor. The breakfast was very good and rich. The hotel environment was very good, the entry fragrance was pleasant, the front desk service was enthusiastic, the lobby music was very comfortable to listen to, and there was free coffee. The design of the small robot delivering food was very good. The room was also very clean and sanitary, the bed was very comfortable to sleep on, and the facilities and equipment were complete. I will stay at this Mercure next time I come to Urumqi
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has sweet and warm memories. I hope Mercure Torch Tower will be the warmest and unique one in your memories. ! Check back often. I wish you success in your work and a good mood every day.
Anonymous User
Parent-child Room (With View)
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Facilities: Very beautiful, French style, very new Hygiene: Very good hygiene, very good! Environment: Beautiful environment, especially romantic Service: Very good service, warm, thoughtful and meticulous
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff. Making every guest feel at home is the ultimate goal of our service.
Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Other
31 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is very clean, with good dry and wet separation! There are also many free drinks in the refrigerator, and the cleaning lady on the 13th floor is very good! There are many parking spaces in the hotel, and it is very convenient to eat around. I will stay here again next time I go to Urumqi. Five-star praise!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Mercure Torch Tower Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Looking forward to your visit again!