MIllennium Plaza Hotel & Mall Ulaanbaatar Reviews

Response from Property: Dear valued Guest,Thank you for your perfect 5.0 rating and wonderful feedback from your January stay. We're delighted that you found our room cleanliness and staff service excellent.Regarding room temperature control, we take note of your comment and will look into improving the adjustability of our room heating system.We look forward to serving you again.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Guest,We sincerely apologize for your unsatisfactory experience at the Millennium Plaza Hotel. We recommend contacting the hotel management directly to thoroughly investigate and address the specific issues you encountered.Sincerely,Hotel Group Mongolia management.

Response from Property: Dear Valued guest,Thank you for taking the time to provide your feedback about your recent stay at Millennium Plaza Hotel Ulaanbaatar. We are truly sorry to hear about the challenges you faced, particularly the lack of hot water and limited staffing during your visit. These are serious issues, especially considering the cold weather, and we deeply regret the inconvenience this caused.We will immediately address these concerns with our maintenance and management teams to ensure that similar situations do not occur in the future.We appreciate your positive note on cleanliness, but we also acknowledge that other aspects of your stay fell short of expectations. Your feedback will help us improve our services and staffing to ensure a better guest experience.We hope to have the chance to welcome you back for a more comfortable stay.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Teca,Thank you for sharing your feedback about your stay at Millennium Plaza Hotel & Mall Ulaanbaatar. We sincerely apologize for the breakfast experience that did not meet our usual high standards. Providing our guests with exceptional service and quality is our top priority, and it is clear that we fell short during your visit.We appreciate you bringing this matter to our attention. Our Food & Beverage team has thoroughly reviewed the situation and has already rectified the issue to ensure such an incident does not occur again. We are committed to maintaining the quality and variety of our breakfast offerings to meet and exceed our guests' expectations.Your feedback is invaluable, and we truly hope to have the opportunity to serve you again in the future. Should you choose to visit us again, please feel free to reach out to us directly. We would be delighted to personally ensure your next experience is seamless and enjoyable.Once again, we apologize and thank you for helping us improve.Sincerely,Hotel Group Mongolia Management.

Response from Property: Dear Valued Guest,We appreciate your positive comments about our nice room and thank you for recognizing our property's surroundings and cleanliness standards in your review.However, we sincerely apologize for the significant heating issue you experienced. I want to assure you that we take this feedback very seriously. Our maintenance team is conducting a thorough inspection of our heating system and individual room controls to prevent similar situations from occurring again. We understand that proper temperature control is fundamental to a comfortable stay, and we clearly failed to provide this basic comfort.We would welcome the opportunity to make this right with you. Please contact our management team directly if you would like to discuss your experience further.Best regards,Hotel Group Mongolia Management

Response from Property: Dear valued guest,We sincerely apologize for the minibar misunderstanding and the poor service you experienced. This resulted from an internal communication error, which we're addressing immediately.We're improving our processes and retraining our staff to prevent such incidents. Your feedback is crucial for our improvement.Please contact us directly so we can make this right. We value your input and hope for the opportunity to regain your trust.Sincerely,Hotel Group Mongolia Management.

Response from Property: Dear Christian Ciro,Thank you for choosing the Millennium Plaza Hotel Ulaanbaatar and for sharing your review. We truly value your feedback as it helps us improve and ensure every guest has a memorable experience.We’re delighted to know you appreciated our convenient location, especially in navigating Ulaanbaatar’s busy traffic. Our team strives to provide value and comfort, so we’re glad to hear you found the pricing reasonable and the cleanliness exceptional.That said, we regret that certain aspects of your stay didn’t quite meet your expectations. We’re continuously working to enhance our amenities and services, and your insights are invaluable to that process.Should you decide to visit Ulaanbaatar again, we’d love the opportunity to welcome you back and offer a stay that exceeds your expectations. Please feel free to contact us directly, and we’ll be happy to assist with any special arrangements to ensure a truly enjoyable experience.Thank you again for your feedback, and we hope to host you again in the future.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations in every way. We greatly appreciate your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities.We look forward to welcoming you back on your next trip to Ulaanbaatar! Thank you for recommending us so highly.Warm regards,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our overall service.We apologize for any inconvenience caused by the internet speed during your stay. Ensuring a reliable and fast internet connection is important to us, and we will investigate this issue further to make improvements.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that we exceeded your expectation. We appreciate your kind comments about our friendly staff and delicious breakfast. We understand your feedback regarding breakfast options and will take this into consideration for future improvements.Your comments help us ensure that we continue to meet the needs of our guests. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our Millennium Plaza Hotel & Mall, Ulaanbaatar!Sincerely,Hotel Group Mongolia

Response from Property: Dear valued guest,Thank you for your review of Millennium Plaza Hotel Ulaanbaatar. We deeply apologize for the serious failure in our airport transfer service, both for your arrival and departure. This double oversight in our transportation service is completely unacceptable and does not reflect our service standards.While we appreciate your positive comments about our convenient location near the shopping center, we understand that the transfer issues severely impacted your overall experience. We are thoroughly reviewing our transfer booking and confirmation procedures to prevent such incidents from recurring.We sincerely hope you will give us another opportunity to demonstrate our true service capabilities.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Anton,Thank you for choosing to stay with us again and for taking the time to share your second perfect review. We're delighted that your experience was just as good as your first visit, and we appreciate you highlighting the ATM convenience for future guests.We look forward to welcoming you back to Millennium Plaza Hotel & Mall Ulaanbaatar.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Valued guest,Thank you for your review and for highlighting our convenient location near the wrestling stadium and main square. We're glad you enjoyed your stay overall, but we apologize for the rudeness of the gym staff. We will address this with the team to improve our guest service. We hope to welcome you back soon!Sincerely,Hotel Group Mongolia Management

Response from Property: Dear valued guest,Thank you for your feedback and for highlighting the positives of your stay. We're glad to hear that you found the room comfortable and clean, which is always our priority. However, we sincerely apologize for the inconvenience with the towels. We understand how important this detail is and will work with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Group Mongolia Management