MIllennium Plaza Hotel & Mall Ulaanbaatar

MIllennium Plaza Hotel & Mall Ulaanbaatar Reviews

MIllennium Plaza Hotel & Mall Ulaanbaatar

Tokyo St 3rd khoroo, BZD - 3 khoroo, Ulaanbaatar, 13381, MongoliaView Hotel Details
MIllennium Plaza Hotel & Mall Ulaanbaatar
MIllennium Plaza Hotel & Mall UlaanbaatarMIllennium Plaza Hotel & Mall UlaanbaatarMIllennium Plaza Hotel & Mall Ulaanbaatar
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MIllennium Plaza Hotel & Mall Ulaanbaatar Guest Reviews

4.1/5
Very Good
168 review
Verified reviews
Location4.2
Amenities3.9
Service4.1
Cleanliness4.3
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All reviews(168)
Positive reviews(153)
Reviews with photos/video(52)
Clean and tidy(40)
Awesome rooms(33)
Awesome stay(27)
Friendly staff(18)
Located downtown(11)
Great value for money(10)
Easy to get around(6)
Convenient for shopping(6)
Negative reviews(15)
Guest User
Superior Double Or Twin Room
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The room is clean. The staff are helpful and services are excellent. It would be perfect if the temperature in the room can be adjusted.
Response from Property: Dear valued Guest,Thank you for your perfect 5.0 rating and wonderful feedback from your January stay. We're delighted that you found our room cleanliness and staff service excellent.Regarding room temperature control, we take note of your comment and will look into improving the adjustability of our room heating system.We look forward to serving you again.Sincerely,Hotel Group Mongolia Management
SUGARAA
Superior Double Or Twin Room
Stayed in Dec 2024
Couples
2 review
2.2/5
Posted on Jan 12, 2025
Youtube tei bolmoor yum bn, us aa 0.5 bolgomoor yum bn,
Response from Property: Dear Guest,We sincerely apologize for your unsatisfactory experience at the Millennium Plaza Hotel. We recommend contacting the hotel management directly to thoroughly investigate and address the specific issues you encountered.Sincerely,Hotel Group Mongolia management.
Feng Yu
Deluxe Double Room
Stayed in Sep 2024
Family
2 review
2.2/5
Posted on Oct 2, 2024
Took us 3 hours to reach the hotel from ulanbstur outskirts due to jam We booked the suite but there’s no hot water available, and we were not able to shower (-2 DegC day) Seems like the entire hotel only had one staff running service duties
Response from Property: Dear Valued guest,Thank you for taking the time to provide your feedback about your recent stay at Millennium Plaza Hotel Ulaanbaatar. We are truly sorry to hear about the challenges you faced, particularly the lack of hot water and limited staffing during your visit. These are serious issues, especially considering the cold weather, and we deeply regret the inconvenience this caused.We will immediately address these concerns with our maintenance and management teams to ensure that similar situations do not occur in the future.We appreciate your positive note on cleanliness, but we also acknowledge that other aspects of your stay fell short of expectations. Your feedback will help us improve our services and staffing to ensure a better guest experience.We hope to have the chance to welcome you back for a more comfortable stay.Sincerely,Hotel Group Mongolia Management
Teca
Superior Double Or Twin Room
Stayed in Nov 2024
Family
1 review
1.2/5
Posted on Dec 28, 2024
horrible experience
Response from Property: Dear Teca,Thank you for sharing your feedback about your stay at Millennium Plaza Hotel & Mall Ulaanbaatar. We sincerely apologize for the breakfast experience that did not meet our usual high standards. Providing our guests with exceptional service and quality is our top priority, and it is clear that we fell short during your visit.We appreciate you bringing this matter to our attention. Our Food & Beverage team has thoroughly reviewed the situation and has already rectified the issue to ensure such an incident does not occur again. We are committed to maintaining the quality and variety of our breakfast offerings to meet and exceed our guests' expectations.Your feedback is invaluable, and we truly hope to have the opportunity to serve you again in the future. Should you choose to visit us again, please feel free to reach out to us directly. We would be delighted to personally ensure your next experience is seamless and enjoyable.Once again, we apologize and thank you for helping us improve.Sincerely,Hotel Group Mongolia Management.
Guest User
Deluxe Double Room
Stayed in Dec 2024
Couples
6 review
3.5/5
Posted on Jan 9, 2025
The room was nice, but it was unbearably hot and there was no way to control the temperature except to open the window. Even after the hotel sent up a technician to shut off the radiator (he had to use tools), and even with the window open to the -24C air outside, we still had to sleep without bed coverings.
Response from Property: Dear Valued Guest,We appreciate your positive comments about our nice room and thank you for recognizing our property's surroundings and cleanliness standards in your review.However, we sincerely apologize for the significant heating issue you experienced. I want to assure you that we take this feedback very seriously. Our maintenance team is conducting a thorough inspection of our heating system and individual room controls to prevent similar situations from occurring again. We understand that proper temperature control is fundamental to a comfortable stay, and we clearly failed to provide this basic comfort.We would welcome the opportunity to make this right with you. Please contact our management team directly if you would like to discuss your experience further.Best regards,Hotel Group Mongolia Management
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
1 review
2.7/5
Posted on Oct 19, 2024
the staffs there treat their customers as thief. without any investigation, they could accuse you consumed their minibar but you actually don't. if you choose this hotel, pls remmeber to check every item qty is correct everyday you enter into the room.
Response from Property: Dear valued guest,We sincerely apologize for the minibar misunderstanding and the poor service you experienced. This resulted from an internal communication error, which we're addressing immediately.We're improving our processes and retraining our staff to prevent such incidents. Your feedback is crucial for our improvement.Please contact us directly so we can make this right. We value your input and hope for the opportunity to regain your trust.Sincerely,Hotel Group Mongolia Management.
Christian Ciro
Superior Double Or Twin Room
Stayed in Sep 2024
Solo travelers
32 review
4.2/5
Very Good
Posted on Nov 10, 2024
Not as nice as I thought it would be, but the price was decent, so I can't complain.UB traffic sucks so it's in a decent intersection for taxi service.
Response from Property: Dear Christian Ciro,Thank you for choosing the Millennium Plaza Hotel Ulaanbaatar and for sharing your review. We truly value your feedback as it helps us improve and ensure every guest has a memorable experience.We’re delighted to know you appreciated our convenient location, especially in navigating Ulaanbaatar’s busy traffic. Our team strives to provide value and comfort, so we’re glad to hear you found the pricing reasonable and the cleanliness exceptional.That said, we regret that certain aspects of your stay didn’t quite meet your expectations. We’re continuously working to enhance our amenities and services, and your insights are invaluable to that process.Should you decide to visit Ulaanbaatar again, we’d love the opportunity to welcome you back and offer a stay that exceeds your expectations. Please feel free to contact us directly, and we’ll be happy to assist with any special arrangements to ensure a truly enjoyable experience.Thank you again for your feedback, and we hope to host you again in the future.Sincerely,Hotel Group Mongolia Management
ypossum
Executive Suite
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 2, 2024
This hotel has everything! There is any and every facility you could want and more you wouldn't even think of in the hotel. There is enough that you could spend your whole trip there. Everyone at the hotel is super nice, helpful, and proactive to make sure you have the best stay there. It is centrally located in Ulaanbaatar so you are close to the main things in the city and surrounded by all types of resources you could need. The view is absolutely gorgeous and the rooms are very nice and clean!! 10/10, would highly recommend it if you are traveling to Ulaanbaatar - you will have a great time and a comfortable stay.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations in every way. We greatly appreciate your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities.We look forward to welcoming you back on your next trip to Ulaanbaatar! Thank you for recommending us so highly.Warm regards,Hotel Group Mongolia Management
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Business travelers
134 review
4.2/5
Very Good
Posted on Mar 25, 2024
internet connection isn't up to speed. Can become really slow. The provided overall service is very good though.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our overall service.We apologize for any inconvenience caused by the internet speed during your stay. Ensuring a reliable and fast internet connection is important to us, and we will investigate this issue further to make improvements.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards,Hotel Group Mongolia Management
Jeffreyyyyyyy
Semi Deluxe Double Or Twin Room
Stayed in Feb 2024
Business travelers
5 review
3.7/5
Posted on Mar 22, 2024
Hot water was fine and room was maintained in very clean condition! The staff was friendly enough. Breakfast was delicious (but not so many options if you expect casual 4star hotel!) Location good, close to convenient stores/supermarket
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that we exceeded your expectation. We appreciate your kind comments about our friendly staff and delicious breakfast. We understand your feedback regarding breakfast options and will take this into consideration for future improvements.Your comments help us ensure that we continue to meet the needs of our guests. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our Millennium Plaza Hotel & Mall, Ulaanbaatar!Sincerely,Hotel Group Mongolia
ak
Semi Deluxe Double Or Twin Room
Stayed in Aug 2024
Other
1 review
2.5/5
Posted on Nov 10, 2024
The fact that a shopping center is within a five-minute walking distance makes it convenient for extended stays rather than just for urban access. However, there was a critical issue where the pre-arranged airport transfer was not provided. Although the hotel sent an apology email regarding the lack of transfer from the airport to the hotel, there was also no transfer for the return trip. This left a very unpleasant impression.
Response from Property: Dear valued guest,Thank you for your review of Millennium Plaza Hotel Ulaanbaatar. We deeply apologize for the serious failure in our airport transfer service, both for your arrival and departure. This double oversight in our transportation service is completely unacceptable and does not reflect our service standards.While we appreciate your positive comments about our convenient location near the shopping center, we understand that the transfer issues severely impacted your overall experience. We are thoroughly reviewing our transfer booking and confirmation procedures to prevent such incidents from recurring.We sincerely hope you will give us another opportunity to demonstrate our true service capabilities.Sincerely,Hotel Group Mongolia Management
Anton from Moscow
Deluxe Double Room
Stayed in Feb 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Our second stay in this went as good as first. In addition to my previous review I can add that there's an ATM in the lobby.
Response from Property: Dear Anton,Thank you for choosing to stay with us again and for taking the time to share your second perfect review. We're delighted that your experience was just as good as your first visit, and we appreciate you highlighting the ATM convenience for future guests.We look forward to welcoming you back to Millennium Plaza Hotel & Mall Ulaanbaatar.Sincerely,Hotel Group Mongolia Management
YaBoy Steezy
Deluxe Twin Room
Stayed in Aug 2024
Business travelers
57 review
4.2/5
Very Good
Posted on Sep 29, 2024
Opposite the wrestling stadium. 15 minute walk from the main square. Decent hotel. Gym staff were rude.
Response from Property: Dear Valued guest,Thank you for your review and for highlighting our convenient location near the wrestling stadium and main square. We're glad you enjoyed your stay overall, but we apologize for the rudeness of the gym staff. We will address this with the team to improve our guest service. We hope to welcome you back soon!Sincerely,Hotel Group Mongolia Management
Anonymous User
Deluxe Twin Room
Stayed in Jun 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Aug 16, 2024
Towels provided were wet and asked for new ones but they were still damp. Room was comfortable and clean.
Response from Property: Dear valued guest,Thank you for your feedback and for highlighting the positives of your stay. We're glad to hear that you found the room comfortable and clean, which is always our priority. However, we sincerely apologize for the inconvenience with the towels. We understand how important this detail is and will work with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Group Mongolia Management
Jenn5
Superior Double Or Twin Room
Stayed in Dec 2023
Solo travelers
36 review
5.0/5
Outstanding
Posted on Jan 10, 2024
It's very new hotel . definitely I well back.great nap there 😍 breakfast is simple but enough to get energy for the day
Response from Property: Dear Jenn5,Thank you for your feedback. We're thrilled to hear that you found our hotel to be very new and that you had a great nap during your stay. We're pleased that the breakfast, while simple, provided enough energy for your day. We look forward to welcoming you back on your next visit!Sincerely,Hotel Group Mongolia Management