Lacasa Sapa Hotel Reviews

Response from Property: Dear Mr. Monica Goto, Thank you so much for sharing with us your experience at Lacasa Sapa Hotel. We would like to respond to your review as follows: About no hot water: Its not true, hot water at the hotel is always available and is supplied from the total hot water system. At the same time, there are many other rooms staying at the same time, and we have not received a response about hot water. We immediately received feedback from guests at check-out and found that the hot water system was still working completely normally. Leaky toilet: we checked the guest toilet and found no leak in the room. There is a very small amount of water from the bedroom air conditioner through the pipe leading to the toilet, they only appear when the air conditioner is turned on. The bed sheet is stained : We have checked and found no stains on the bed sheet. We look forward to receiving photos of this incident. The room is not like what they offer on your booking website (different balcony, less windows...) The window and balcony of the room are exactly as the picture of the room. We dont see a difference here. During our stay, we received absolutely no requests from guests. Only until 12h00 on May 26, 2023, guests asked to check out. Our front desk department informs that customers wonder about the value-added tax and service charge at check-in, card fee (customers change the form of card payment in cash to avoid this fee). Moreover, when we received the information you wanted to cancel the room, we offered to change a room of the same class for the guest. Please rest assured that your constructive comment has been shared with our Head of Departments to review and continue our improvement. We hope to have the chance of welcoming you back in the near future when we will strive to make your stay more seamless and enjoyable. Best regards, Hoàng Quỳnh (Ms.Apinya) OTAs Sales Department