Wuzhen Club House

Wuzhen Club House Reviews

Wuzhen Club House

No.418 Xizha Street, Tongxiang, Zhejiang, 314501, ChinaView Hotel Details
Wuzhen Club House
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Wuzhen Club House Guest Reviews

4.8/5
Excellent
709 review
Verified reviews
Location4.9
Amenities4.7
Service4.9
Cleanliness4.9
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All reviews(709)
Positive reviews(701)
Reviews with photos/video(291)
Delicious breakfast(168)
Classy environment(133)
Quiet & comfortable(63)
Offers pick-up/drop-offs(48)
Tasty restaurant(31)
Well designed(30)
Located downtown(24)
Garden view(16)
Negative reviews(8)
Guest User
Superior Queen Room
Stayed in Sep 2024
Couples
2 review
4.0/5
Very Good
Posted on Oct 31, 2024
It was our wedding anniversary so we wanted to have a cozy trip to a town we had not been to. Did some research and found Wuzhen and decided on Wuzhen Clubhouse.  We knew the pricing would be higher to be inside the visitor zone so it was mainly to take advantage of the location of the hotel. For the price, it is basic and aged. The room is exactly as you see in photos for the listing. Because the hotel  is in a historical building, there is no lift if you stay in a second floor unit.  With a stay inside the visitor area, you can normally have unlimited access to go in and out of the area, whereas if you stay outside then you are limited to the number of access. You can also remember to call and buggy to take you longer distances from the hotel and from certain spots; they just ask you to show proof of stay like your hotel key card. Otherwise you pay per ride at 10 RMB which is not cost efficient.  It’s quite humid and rainy for most of the year so since it’s stone and wood construction, it is vulnerable to be run down easily.  Since we visited in October, it was cool and slightly rainy but the temperature in the room was pleasant with the windows open or with the air conditioning on.  I imagine it could get quite hot in summer so this is something to keep in mind.  Breakfast is either in the hotel or you receive a voucher to a breakfast spot in the town. It’s a very full breakfast either Chinese style or western.  The staff are friendly and patient. This is the highlight of the hotel.  When you arrive in the visitor center, you can confirm your check in and your luggage is transported directly to your hotel. And when you depart, the same process in reverse is arranged for you.  We then called a Didi car to leave and the driver picked us up outside of the visitor Centre. You can take a regular yellow taxi in the line in the same area. The price is only slightly higher when you call a car but the car can be much nicer so I think it’s worth the 20 RMB extra to go to the high speed rail station (to go back to Shanghai).  As I said, the price is high for what you get at this location so do some homework and make sure you know what you are looking for.
Response from Property: Dear guests,Thank you for choosing Wuzhen Shengting Hotel and taking the time to share your experience with us.We are deeply sorry about the issue regarding the match between the price and the facilities that you mentioned. The pricing of our hotel does take into account the unique location advantage within the scenic area. We will share your comments for discussion and feedback, and strive to achieve a better balance between price and experience in our subsequent improvements.Regarding the situation that there are no elevators in the ancient buildings, we are also making efforts to make up for the possible inconvenience to our guests through other services, such as helping guests with their luggage.Concerning your comments on the transportation in and out of the scenic area and the use of electric vehicles, we will continue to optimize the service instructions in this regard, enabling guests to move around the scenic area more conveniently.Thank you for being satisfied with the service of our staff and the breakfast. We will continue to maintain and improve the service quality. Meanwhile, your observation on the seasonal climate and the comfort level of the rooms is also very meticulous. We will further study how to provide a more suitable environment for guests in different seasons.Thank you again for your feedback. We look forward to having the opportunity to serve you again in the future.
Kaydence Lim
Superior Queen Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Hotel room is very pretty, and it is well maintained. Thanks to Xiao Hua who is our main person in charge throughout our trip. They provide top notch services. Will definitely be back again if i go again. Thanks to the friendly team as well.
Response from Property: Dear guests, we are very grateful for your recognition of our butler Xiaohua and your praise for our building and sanitary conditions! Xiaohua has always been serving every guest with a serious and responsible attitude. We are so happy to receive your compliments. We will also always maintain the antique architectural features and good sanitary conditions. Looking forward to your next visit so that we can provide you with even better services.
Amy
Superior Queen Room
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
An absolutely delightful experience at Wuzhen Shinetown clubhouse. Staff were amazingly attentive and welcoming. I had just stayed at the JW Marriott in Shanghai and I can confidently say their service is superior. Clubhouse is located in a very central location in Wuzhen so access to everything was super convenient. The restaurant food was one of the other highlight of the stay. Even if you don’t stay I highly recommend you make a special trip to their restaurant.
Response from Property: Dear guests, hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your next visit!
Amypeiying
Superior Queen Room
Stayed in Apr 2024
Family
17 review
5.0/5
Outstanding
Posted on May 15, 2024
Middle of the village. Good location! Best & delicious breakfast 👍👍 will be visit again and recommend to friends 😊 Appreciated and thankful the best service given by Wang Jun 😊☺️👍
Response from Property: Walking through the streets and alleys of Wuzhen, white walls, black tiles, small bridges and flowing water, the ancient scenery brings a different feeling. Thank you very much for your support and recognition of Shengting Hotel! I have conveyed it to our Wang Jun that we will continue to work hard and maintain our enthusiasm for work. I also hope that you will choose Shengting Xingguan again next time you come to Wuzhen. All staff at Shengting wish you a happy life and smooth work!
Malaqinfu
Superior Queen Room
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel is located in the scenic area, which is very convenient for travel. The old house is quaint and the breakfast quality is also very good.
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6/16
Response from Property: Dear guest, thank you very much for your high praise for our service! Our greatest pursuit is to provide you with a convenient and comfortable travel experience. The hotel is located in the center of Wuzhen, with high-quality environment and facilities, just to give you a full range of high-quality experience. We hope you will choose us again and start your next wonderful journey.
Xi
Superior Queen Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Wuzhen Jintang Hotel NT$6770 Originally Wuzhen Shengting Hotel, it was upgraded due to construction. From the welcome tea and fruit upon entering, to the exquisite rooms, the view outside the window, the radish field in winter, and the foot bath in the guest room at night, the breakfast is a Chinese-American all-you-can-eat order, and the yellow croaker noodles are as delicious as pork bone soup! There are many choices of meals and they are exquisite. There is also Dingsheng cake without queuing, and the yogurt cereals are sweet and crunchy. All enjoy honorable treatment ❣ Jinyan•Ingenious Zhejiang Cuisine The price is high, the crab roe, lobster and tofu stew is so delicious, every bite is smooth and full❣
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6/20
Response from Property: 親愛的賓客:謝謝您的高度評價,您的滿意就是對我們最大的鼓勵,很榮幸我們的服務能得到您如此高的評價,我們將繼續維持這份熱情,真摯地為客人服務!期待您的再次光臨!
Wozhouxiahouba
Superior Queen Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 26, 2025
The old store was renovated and upgraded to a new store. The environment is very good and the service is very good. The housekeeper Xiao Li is gentle and considerate. There are fruits, desserts, and night bed service when you check in. It is comfortable and considerate to soak your feet after shopping. The breakfast is also very good. I will choose this hotel again in the future. All the staff are very good. Very good reviews Service: Very good Facilities: Very good Hygiene: Very good Environment: Many
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6/13
Response from Property: Dear guests, we are very glad that our service can bring you a good experience. We will continue to work hard to do better, provide guests with more considerate and thoughtful services, respond to guests' needs in a timely manner, and make every guest feel the warmth of home! It is an honor for Butler Li to be recognized by you, and it is also the pride of our hotel. Looking forward to meeting you again and continuing our wonderful journey! Happy New Year!
Hunshidamowang👑
Superior Queen Room
Stayed in Jan 2025
Travel with friends
13 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Due to the upgrade and maintenance of Shengting, I finally stayed in Jintang Hotel. The experience was excellent. I stayed in a room with a balcony facing the water. The housekeeper Xiao Deng was very enthusiastic and the service was warm. The breakfast in the hotel tasted good and I ate a lot. I recommend the sour soup beef noodles and yellow croaker noodles. I also experienced the morning tea at my own expense and experienced breakfast on both sides. Wuzhen gave me a very comfortable feeling overall, and the hotel was a plus.
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6/7
Response from Property: 親愛的賓客:謝謝您的高度評價,您的滿意就是對我們最大的鼓勵,很榮幸我們的服務能得到您如此高的評價,我們將繼續維持這份熱情,真摯地為客人服務!期待您的再次光臨!
Qingcaoyangyang
Shengting Deluxe Suite
Stayed in Jan 2025
Family
36 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The service was very good. We had a lot of luggage with our children and the hotel contacted the housekeeper to pick us up. It was very considerate to help transport the luggage. Check-in was also very smooth. The front desk staff and all the service staff I met were very warm and thoughtful. The room was very large, the suite was double-decker, the bedding was very comfortable, and the decoration style was also beautiful. I had a pleasant night in Wuzhen. Thank you to all the staff~
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Response from Property: Dear guests: Hello! Thank you very much for sharing your pleasant stay. We are always committed to incorporating the customer-first concept into every service detail. The hotel's superior geographical location, good environment and facilities are all designed to make your trip more comfortable. I hope there will be an opportunity to serve you again in the future.
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is nice and the location is right in the scenic area, making it very convenient to go out and stroll around Xizha Street.
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Response from Property: Dear guest, thank you for sharing this special stay experience! We look forward to seeing you in Wuzhen again. No matter where you stay, you can enjoy the warmth and high-end service like at home.
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The service was very good. Before the trip, a private butler had contacted us to confirm the arrival time and waited in advance. I would like to thank Ms. Li Lingfang, the butler of this trip. After getting off the car, she took us directly to the shuttle bus, which saved a lot of trouble. The customer-first principle was implemented throughout the entire trip. The environment and facilities of the hotel are very good. It is also located in the center of Wuzhen
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high praise for our service! Our greatest pursuit is to provide you with a convenient and comfortable travel experience. We are very pleased that the butler can provide you with thoughtful help during the trip. The hotel is located in the center of Wuzhen, with high-quality environment and facilities, just to give you a full range of high-quality experience. We look forward to you choosing us again and starting the next wonderful journey.
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Because Shengting was under maintenance this time, Wuzhen officials helped us upgrade to Jintang Mansion for free. Both Jintang and Shengting were renovated from old houses of wealthy families. They can feel the ancient charm and modern convenience. Whether it is equipment, food or service, they are all high-end. Miss Yu Min, the housekeeper of Jintang, was very enthusiastic to connect with us and actively helped us solve various problems encountered during the trip. She was very considerate. This trip experience was perfect💯
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Response from Property: Dear guest, thank you for sharing this special stay experience! From Shengting to Jintang, what remains unchanged is the persistence in quality. We are honored to be your caring travel partner. We look forward to seeing you step into Wuzhen again, and enjoy the warmth and high-end service like home no matter where you stay.
Zaizaibuaichixiangcai
Superior Queen Room
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Jan 7, 2025
I was very satisfied with this trip to Wuzhen! The environment of Jintang Hotel is very comfortable. You can see the dragon-shaped field from the window. Although there are no rape flowers blooming yet, the air is very fresh and quiet. At the same time, it is located on the main road, which is convenient for going everywhere. The breakfast and afternoon sweet soup are also delicious and full. The itinerary housekeeper Yaoyao answered questions very patiently and went to the tourist service center to wait. Along the way, he enthusiastically introduced Wuzhen while carrying the luggage. I will choose to stay here next time I come to Wuzhen!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and serve our guests sincerely! Looking forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 30, 2024
We originally booked a superior king-size bed room at Shengting Hotel, but due to hotel problems, we were proactively upgraded to a more expensive courtyard view room at Jintang Hotel, and then we were arranged a room with a very good view. We drove to Wuzhen by ourselves, and a housekeeper was waiting for us in the garage, helping us carry our luggage throughout the journey. There was freshly brewed roselle tea and hot hand towels when we checked in, welcome desserts in the room, and room service was responsive. When we went out to play, they would proactively help open the door and enthusiastically show us the way. The overall feeling was very good. We brought our children with us, and the night bed service originally only had two foot bath buckets, and they added another one for us. The guests staying at the Zaocha Hotel can swipe their orders unlimitedly, and when they leave, they can help check their luggage to the service center. We had a good rest, stayed in the scenic area, and enjoyed a particularly quiet morning. Next time I come to Wuzhen, I will definitely choose this hotel again.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and serve our guests sincerely! Looking forward to seeing you again!
Guest User
Shengting Deluxe Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
We were not comfortable with the temporary change to Wangjinli because Shengting was under maintenance. Unexpectedly, our whole family was very satisfied with the two-day stay in Wangjinli. We were very nervous about bringing the elderly with us in a wheelchair, but we did not expect that the service at Wangjinli Hotel was very meticulous, and the hygiene was also meticulous. From welcoming guests to patiently answering every one of our questions, to leaving the scenic area, seeing that we had a lot of things that were inconvenient for the elderly to carry, they specially arranged for the welcoming brother Xu Jiajie to take us out of the scenic area to get the car. This trip made our whole family feel the warm service of Wuzhen.
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Response from Property: Dear guests, thank you very much for your high evaluation of us! Your satisfaction is our greatest motivation. We will continue to work hard to continuously improve our service quality so that every guest who comes here can have the same wonderful experience as you. We look forward to your next visit and we are always ready to serve you again!