Fortune Select Grand Ridge, Tirupati - Member ITC Hotels' Group Reviews

Hotel facilities/location, Staff's customer service and cleanliness/hygiene, and overall experience are excellent. One area that needs complete change is the buffet breakfast management. Morning buffet breakfast was very chaotic and staff managing breakfast lost control. To name a few areas for improvement, when you walk-in, nobody greeted and seated you, nobody served water or explained the buffet, several food bins were empty, breakfast area was very noisy, guests were coming in and sitting wherever they want, etc. So, I recommend that Manager and team be present at the door, control the entry, staff decide which table to seat them, ask if they want water, coffee, etc., monitor and refill bins timely. In ONE word BF team and manager take control and implement smooth discipline.

Good hotel, Good Staff, Good Location, Great Food. Staff is very accomodating from check in till room service

Comfortable stay, good services and nice breakfast choices.