Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama Reviews

Mercure Surabaya Grand Mirama

Jl. Raya Darmo No.68 - 78, DR. Soetomo, Kec. Tegalsari, DR. Soetomo, Tegalsari, Surabaya, East Java, 60264, IndonesiaView Hotel Details
Mercure Surabaya Grand Mirama
Mercure Surabaya Grand MiramaMercure Surabaya Grand MiramaMercure Surabaya Grand Mirama
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Mercure Surabaya Grand Mirama Guest Reviews

4.4/5
Very Good
40 review
Verified reviews
Location4.2
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(40)
Positive reviews(31)
Reviews with photos/video(12)
Awesome rooms(9)
Awesome stay(7)
Negative reviews(1)
yanti yarra
Deluxe King Suite
Stayed in Dec 2024
Family
3 review
4.5/5
Great
Posted on Feb 3, 2025
Very friendly staffs.. good hotel... so many good resto nearby th hotel
Response from Property: Dear Ms Yanti YarraWarmest Greeting From Mercure Surabaya Grand MiramaWe very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sugito AdhiGeneral Manager
Simonsiburian
Classic King Room
Stayed in Nov 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Nice place to visit the hotel and the room wqs clean and big will cisit again
Response from Property: Dear Mr, SimonsiburianWarmest Greeting From Mercure Surabaya Grand MiramaWe very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sugito Adhi,General Manager
Mohamad Hafiz b Shafie
Deluxe Queen Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 11, 2024
niceeee hotel in soroboyo...will repeat again. mapokeyee
Response from Property: Dear Mohamad Hafiz,Warmest Greetings from Mercure Surabaya Grand MiramaThank you for opting to trust Mercure Surabaya Grand Mirama as your place to stay in Surabaya. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to provide better services and hospitality to our customers. Should there be any chance for your next trip to Surabaya, our team is earnestly looking forward to welcoming you again, Until then stay safe and take care.Warmest regards,Sugito AdhiGeneral Manager
Guest User
Classic Superior Room, City View-1 King Size Bed
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Nice hotel I recommend it
Response from Property: Dear GuestWarmest Greeting From Mercure Hotels Surabaya Grand MiramaWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Sugito AdhiGeberal Manager
Lestari
Privilege Twin Room, City View-2 Single Bed
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Good ambience and location
Response from Property: Dear Lestari,We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Sugito Adhi General Manager
Al Kautstar
Superior Queen Room
Stayed in Jun 2022
Family
4 review
5.0/5
Outstanding
Posted on Jul 26, 2022
All good
Response from Property: Dear Mr/s, TSXX6qWe very much appreciate your comments regarding your experience at the Mercure Surabaya.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
Guest User
Premier Superior Twin Room
Stayed in Mar 2022
Travel with friends
7 review
4.5/5
Great
Posted on May 2, 2022
Nice hotel atmosphere. Only Lan Hoa resto needs renovation.
Response from Property: Dear Mr/s TTID49****...Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager
Daguniang
Classic Superior Room, City View-2 Single Bed
Stayed in Oct 2024
Couples
59 review
4.5/5
Great
Posted on Nov 3, 2024
The room is nice, the hotel's decoration style is very unique and chic, the facilities are OK, the room is cool, but there is no air conditioning in the corridor, and it is difficult to walk to the elevator in 30-degree weather. I think this should be improved. The attitude of the waiter is really very good, with a bright and friendly smile. We went to the Surabaya Zoo and saw the Komodo dragon. Not bad!
Original TextTranslated by Google
Response from Property: Dear Daguniang Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Sugito Adhi Geberal Manager
vic luo
Classic King Room
Stayed in Jul 2024
Business travelers
14 review
4.0/5
Very Good
Posted on Sep 2, 2024
The price is not expensive, the room is so-so after all the price is there, the room does not provide toothbrush
Original TextTranslated by Google
Response from Property: Dear Vic Luo,We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Sugito Adhi General Manager
Guest User
Classic Superior Room, City View-1 King Size Bed
Stayed in Jul 2024
Business travelers
110 review
4.0/5
Very Good
Posted on Aug 29, 2024
The room is quite clean, but the breakfast is not suitable for Chinese appetite. There are many Chinese restaurants nearby.
Original TextTranslated by Google
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Sugito Adhi General Manager
Meitri Wulan Laura
Privilege Twin Room, City View-2 Single Bed
Stayed in May 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Jun 21, 2024
The rooms are nice, spacious, clean and comfortable. It is also located not far from TP mall. You should try staying here
Original TextTranslated by Google
Response from Property: Dear Guest,We greatly appreciate your comments regarding your stay at Mercure Surabaya. It is always a pleasure to receive your feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards,Sugito AdhiGeneral Manager
Guest User
Deluxe Queen Room
Stayed in Sep 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Oct 27, 2023
Stayed 2 nights, got an offer to upgrade the room type only to increase the speed, the room was really good, spacious, the breakfast menu had lots of choices & was delicious. Anyway, well recommended 👏
Original TextTranslated by Google
Response from Property: Dear Guest,Salam Hangat Dari Mercure Surabaya Grand MiramaTerima kasih telah memilih Hotel Mercure Surabaya Grand Mirama sebagai tempat menginap selama kunjungan anda di surabaya. Merupakan sebuah kehormatan bagi kami untuk menerima ulasan positif dari Anda mengenai kualitas pelayanan kami. Saran dan masukan dari Anda adalah dorongan bagi kami untuk senantiasa memberikan pelayanan yang terbaik kepada pelanggan kami. Tetap jaga kesehatan dan kami akan selalu menunggu kehadiran Anda kembali di Mercure Surabaya Grand Mirama.Salam Hangat,Sugito AdhiGeneral Manager
Guest User
Classic King Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Good service, nice room, very quiet
Original TextTranslated by Google
Response from Property: Dear Valued Guest Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Sugito Adhi General Manager
Zhouqingyong
Privilege Twin Room, City View-2 Single Bed
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The room is clean and hygienic
Original TextTranslated by Google
Response from Property: Dear Zhouqingyong, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Xingyundexingxing⭐
Studio Suite King Room
Stayed in Apr 2023
Travel with friends
18 review
2.0/5
Posted on May 26, 2023
The room is old, the facilities are outdated, and the service is poor. It was almost three o'clock and the hotel room was not ready yet.
Original TextTranslated by Google
Response from Property: Dear Mr, Huaxiaxing YunxingWarmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more satisfyingSincerely,Andreas RiyadiGeneral Manager