Melia Vinpearl Tay Ninh

Melia Vinpearl Tay Ninh Reviews

Melia Vinpearl Tay Ninh

90 Lê Duẩn Block 5, Ward 3, Tp, Tay Ninh, Tay Ninh Province, VietnamView Hotel Details
Melia Vinpearl Tay Ninh
Melia Vinpearl Tay NinhMelia Vinpearl Tay NinhMelia Vinpearl Tay Ninh
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Melia Vinpearl Tay Ninh Guest Reviews

4.7/5
Amazing
99 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.8
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Positive reviews(99)
Reviews with photos/video(17)
Friendly staff(24)
Awesome stay(18)
Clean and tidy(12)
Awesome rooms(9)
Great location(4)
Faith jun
Deluxe Room with City View
Stayed in Dec 2024
Family
34 review
4.7/5
Amazing
Posted on Feb 1, 2025
Everything was great, just only 1 of the night wanted to order room service, but they told us they were busy only can procced to the resturant to eat. Other then this everything is great there.
Response from Property: Dear Jun, Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. We do apology for room service order during the pick season, we are working on it.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future. Warm regards Lam Tuan Vu Guest Experience Manager
肥C9
Deluxe Room with City View
Stayed in Jan 2025
Business travelers
7 review
4.5/5
Great
Posted on Feb 22, 2025
Great hotel. Staffs are nice. Breakfast is awesome!
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager
Jackson
Deluxe Room with City View
Stayed in Nov 2024
Family
5 review
3.5/5
Posted on Dec 28, 2024
Same issue for room assignment for group of friends/ family. Staffs reaction is mostly ignorance and really don’t care what guests feel, like or really happy if their request can be done. Things will get better if transparent information is provided right at these first steps of check in process. This is 3rd times, I got the same problem and they showed no care. The reasons I kept coming back and complaining is because they are only 5 star in Tay Ninh. If the second one shows up, I am gonna leave them forever. No matter how many times I come back, there would be no welcome fruit till I complained something they did not address and accommodate upon check in. I am fed of telling the same issue for every time I check in. Traveling together as a group, the most important thing is we can stay on the floor for easier communication and gathering and they failed our exễpctation Breakfast is nice and location is great
Response from Property: Dear Mr. Jackson,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. It is certainly most unfortunate that we fell short on this occasion and apologize for the high volume of service during pick season. We will work with the Front Office team to avoid any miscommunication in advance. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsBoard of Management
Kah kiat ijs cd. p
Deluxe Room with City View
Stayed in Nov 2024
Family
3 review
4.0/5
Very Good
Posted on Dec 27, 2024
Stay 5 nights but disappointed with buffet breakfast. Almost every morning the food is 90% the same. So after 2 days of breakfast, begin to feel sick of the breakfast
Response from Property: Dear Kah,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. It is certainly most unfortunate that we fell short on this occasion and apologize for the about our breakfast, we are working on that matter.Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsLam Tuan VuGuest Experience Manager
Max Jacobi
Deluxe Room with City View
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Amazing service once again. When I arrived in my room the staff had set up a heart on my bed made out of roses. Which I did request and they did very good. They also had a note in the room for me and my wife congratulating us on our recent marriage and gave us a couple of very nice deserts. It was their 30 year anniversary which we attended, amazing food and drinks all for free. The cleanliness of everything is amazing. The staff always impress me and the staff at the gym were very nice and helped me around. I will definitely come back when I visit Vietnam again.
Response from Property: Xin chào Max, Warmest greetings from the Melia Vinpearl Tay Ninh. We would like to express our gratitude for your recent experience with us. It was a very much pleasure to know that you have enjoyable your stay with us and to receive your very kind excellent comment on our hotel concept and services, as we continuously strive to provide impeccable services to you. Your valuable comments have been shared to our teams for recognition, it is also big encouragement to continue the good works. We noted on your comment and bathroom shower has been fixed. Wishing you and family all the best. Hotel Management Team.
Guest User
Deluxe Room with City View
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
2nd time stay at this hotel. Great service. Thks the hotel staff for their great service.
Response from Property: Dear Guest,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
ezsolo_traveler_my
Deluxe Room with City View
Stayed in Jun 2024
Solo travelers
20 review
3.7/5
Posted on Sep 3, 2024
Big room with affordable price, first time travelling to Tay Ninh and overall were satisfied with the stay there.
Response from Property: Xin chào slowtraveler_my, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manage
Guest User
Deluxe Room with City View
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Very nice hotel and excellent services.
Response from Property: Dear Guest,Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Warm regardsLam Tuan VuGuest Experience Manager
Hahahley
Deluxe Room with City View
Stayed in Sep 2023
Family
6 review
3.5/5
Posted on Dec 1, 2023
Normal not really good haha i think need to improve more in client services
Response from Property: Dear Valued Guest,Warmest greetings from Melia Vinpearl Tay Ninh.Thank you very much for your preference in selecting us as your staying destination and for taking the time to share your recent stay experience with us.We regret to learn that we could not fully impress you in several areas. You may rest assured that your feedback has been forwarded to the Head of the concerned department and we do apologize for the inconvenience you experienced during your stay with us. Lastly, we do appreciate your constructive feedback. Please ensure that we will continuingly improve the quality of our service.Best regards,Melia Vinpearl Tay Ninh Team.
Guest User
Deluxe King City View
Stayed in Dec 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Excellent stay and services
Response from Property: Dear Guest,Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Warm regardsLam Tuan VuGuest Experience Manager
Miang Yiang
Deluxe Room with City View
Stayed in Dec 2023
Solo travelers
12 review
4.5/5
Great
Posted on Jan 30, 2024
Hi I am a traveller from Singapore. One of the best 5 star hotel in Tay Ninh. Visited the Ba Den Mountain by cable and I could view the various pagodas and Buddhists statuses. Nice scenery of the mountain from the hotel even at the restaurant at the 6th floor. Staffs are nice and friendly. I would strongly recommend if travellers are in Tay Ninh.
Response from Property: Xin chào Miang Yiang,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager
Wilson lee 88
Deluxe Room with City View
Stayed in Aug 2023
Couples
56 review
5.0/5
Outstanding
Posted on Sep 21, 2023
So far the best hotel in the city. Everything very good and nice good location as well
Response from Property: Dear Mr. Wilson, Xin Chao, Thank you for staying with us and posting your review. We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay. Thank you for the feedback and appreciation, I shall cascade your appreciation to the team. Looking forward to welcoming you back soon Warm regards Lam Tuan Vu Front Office Manager
celest phan
Deluxe Room with City View
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very good and nice
Response from Property: Xin chào Celest Phan, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manage
Guest User
Deluxe Room with City View
Stayed in Aug 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Nov 24, 2023
Nice hotel and best in Tay ninh
Response from Property: Dear Valued Guest, Thank you for taking the time to review your recent stay.Our dedicated team always aims to deliver the best experience possible to all our guests, and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room.We all hope that we'll be able to welcome you back. Yours sincerely,Melia Vinpearl Tay Ninh.
Kiki
Deluxe King City View
Stayed in May 2022
Family
11 review
3.7/5
Posted on Jul 6, 2022
Seems like change management change the service quality. We visit almost every week, can feel the difference
Response from Property: Dear GuestXin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. We are on the way to change the management Hotel group is Melia International. We trust your loyalty and thank for every weekly staying with us, during this hand-over if we have some changes of service we hope you can understand it not take long.Please do not hesitate to contact us for any further assistance.Warm regardsBui Phan TuGeneral Manager