Tamuning Hotels with Pools

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

The hotel experience is very good, and it is just right for comfort everywhere. When I first entered the room, I was amazed by the sea view balcony. Breakfast is also served through a large glass with sea view. There is also a band playing in the lobby on the first floor at night, and the atmosphere is excellent. The facilities around the hotel are very complete. Several famous restaurants are within walking distance. The key beach can also be reached directly from the hotel swimming pool. The parking lot is free, and it is also convenient to rent a car (the hotel is about 4 kilometers away from the airport). It takes only ten minutes to drive there.

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

The swimming pool is connected to the sea, making it the most accessible. The bedding was also nice and soft. Breakfast is average (good value for money) However, we recommend that you pay the deposit in cash. I was withdrawn $150 every day. Since it was a check card, the deposit would not be returned until several months had passed. A total deposit of about $320 was withdrawn. On the last day, I received confirmation from the staff that the deposit would not be deducted (I set the balance on the card to 0 won just in case), but in the early morning of the next day, I received another $150 approval failure text message. This is a place where the deposit is taken almost as much as the room price. Where is it? ^_ㅠ I think you kept about $500 as a deposit. Looking at other reviews, I saw that some people only paid $100 in cash, but I thought it would be cleaner to pay in cash in advance and receive cash back when checking out to avoid any headaches🙃 In addition, there were other hotel issues, and even though it was the weekend, Trip.com quickly contacted me through chat and it was resolved well. Thanks to you, I ended my trip in a good mood. Trip.com is awesome Anyway, I have no intention of visiting this hotel again.

The blankets are nonexistent. I repeat the blankets are nonexistent. You need to literally buy a blanket at Ross because the blankets are literal sheets or some crumpled up back blanket stuffed in the corner of the closet. The airconditioning is so cold that you may catch a cold without a blanket. I am a person that believes in “if you don’t have anything nice to say, don’t say anything” but omg the housekeeping is just close to nothing. Only takes out the trash and that’s basically it. Still left a tip everyday but still a bare minimum of at least sweeping the floor would be nice. But the location and price was chefs kiss so just bring or buy a blanket.

Excellent location to relax and enjoy the ocean view from where we stayed. Since our vacation was during the Holy Week, the ocean breeze and the waves played ambient sounds for my early morning prayers from the hotels balcony. The whole day was spent strolling around the commercial places which was a stones throw away from the hotel. Nice place to window shop and to buy some stuff for souvenirs. Though I didn’t have much time to go swimming because of the unpredictable rain, I had spent my afternoons waiting for the twilight as the sky dusked and captured the panoramic sunset images in my brain. As for the food, I haven’t tried the hotels restaurant the whole time. It was more fun to explore a good deal of restaurants and diners nearby. Stayed 4 nights at Hyatt and the place is recommendable. Ideal place for family vacation if your goal is to relax, unwind and bond with family and friends.

Update: Upon reading my negative feedback, I was put in touch with Ms. Sunny Cho and Mr. Hanmin Jang. Mr. Jang was very apologetic about our situation and offered to comp our meals at Oceano at a later date. It also came to light that Mr. Tsaio had originally given us an incorrect email and that was why I never received a response back. After we checked in for our reservation Mr. Jang and Ms. Cho made a point to come over to my husband and I to meet us in person and wish us a good dining experience. I also believe that they told our waiter to take extra good care of us on that evening because the service was excellent. My husband and I stayed at Tsubaki in April. Upon our check-in, we were informed by the manger, Tom Tsiao that all of the restaurants on premise were closed due to a recent outbreak of Covid, and our dinner reservations were subsequently cancelled with no notice. Mr. Tsaio offered us 2 options we could cancel our reservation and come back when Oceano was back up and running or we could keep our existing reservation and would receive a voucher to eat at Oceano free of charge, at a later date. We decided to go with the 2nd option, seeing it as a fair comp. In December we decided to use the voucher for our wedding anniversary dinner, to be informed that it did not exist. When we spoke with Mr. Tsaio directly he informed us he did not remember speaking to us and offering a voucher to eat at Oceano. No such voucher existed.

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

I really LIKE this property. The rooms were really perfect. Offering just what you need for a 24 hour stay for a more than FAIR price. The hotel was very clean and VERY COMFORTABLE, pillows were clean and I love the 5 gallon water in the room for cold and hot water. This hotel delievered with a great view and clean outdoor patio, it's the little things. The pool has one of the best views in my opinion and I like the location of the property. It's a short walk down some stairs to the beach. The front desk ladies and gentleman were super kind and helpful and did their best. The management is extremely professional and warm. I will be back

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.