Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.0
Service9.2
Cleanliness9.5
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All reviews(346)
Positive reviews(341)
Reviews with photos/video(122)
Great location(133)
Large rooms(49)
Convenient for shopping(25)
Would stay again(20)
Friendly front desk staff(9)
Highly recommended(8)
Luggage delivery service(6)
Good lighting(4)
Negative reviews(5)
thetiredkoala
Standard Double Room No View
Stayed in Mar 2025
Solo travelers
10 review
10.0/10
Outstanding
Posted on May 4, 2025
it was definitely not by chance that I got to stay at such amazing hotel! shifted hotels as my previous one had no slots midway through my trip — happen to see this and decided to book this. It was a great stay; it was so comfortable that I didn’t want to leave the room to get food after checking in.
hotel building was right outside ximen exit 3 (walk less than 1 min to the hotel entrance). but if you have large luggage and don’t want to carry them down a few steps, head to exit 4 for the elevator/lift and just cross the road afterwards.
room was very spacious and clean. some necessities are provided at the hotel lobby (toothbrush + toothpaste not provided — please bring your own). they even have a list of items that can be on loan from the hotel. You can connect to the tv with hdmi (saw that there’s a hdmi port, didn’t try it. can request for a loan of the cable from the hotel).
there’s washer and dryer service in the hotel for a small fee. can use coins or credit card. encountered a small issue while making payment using card — thankfully the hotel staff assisted.
they also allowed for luggage storage after checking out (they will assist you with it). overall great service. also heard the hotel staff speaking in different languages (English, Japanese, etc.) — additional perk for international travelers! overall will come back again for a stay the next time I’m in Taipei!
Response from Property: Dear Thetiredkoala:Thank you for your comment.We've received your feedback about your how you enjoyed staying at SOTETSU GRAND FRÉSA TAIPEI XIMEN.We can't wait to welcoming you back soon!Best Regards,SOTETSU GRAND FRÉSA TAIPEI XIMEN
Yvontz
Deluxe Double Room
Stayed in Mar 2025
Couples
9 review
9.0/10
Great
Posted on Apr 18, 2025
Very big hotel room with excellent location and comfortable bed. Really clean and the breakfast held at cafe level 1 is really yummy especially the French toast with bacon set
Response from Property: Dear Yvontz,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
Elsie G
Standard Double Room No View
Stayed in Apr 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on May 4, 2025
Great location n awesome service . Spacious room n lots of in room movie options
Response from Property: Dear Elsie G:Thank you very much for your review of SOTETSU GRAND FRÉSA TAIPEI XIMEN!As you mentioned, our rooms are spacious and can comfortably accommodate large suitcases. Our location is also highly convenient—just steps away from the MRT station exit and the Ximen pedestrian area. We are truly honored by your positive feedback and delighted that you had a pleasant stay. Thank you once again for your kind words and support. We sincerely hope to see you again soon!SOTETSU GRAND FRÉSA TAIPEI XIMEN
Song146
Standard Double Room No View
Stayed in Mar 2025
Couples
11 review
10.0/10
Outstanding
Posted on Apr 7, 2025
The room was very clean and spacious. Service staff was courteous as well. Super convenient location; just beside Ximen station Exit 2/3. Overall a good experience!
Response from Property: Dear Valued Guest,We've received your amazing feedback about our hotel service and staff, and we can't help but do a little happy dance in celebration! Your kind words have filled our hearts with sunshine and rainbows.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
M
Standard Double Room No View
Stayed in Feb 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 1, 2025
Excellent location for shopping, eating & travelling.
Staff has been very helpful & good service provided even after check out. Will come back next time 😀
Response from Property: Dear M,Thank you for choosing our hotel and for taking the time to share your amazing experience. We can't wait to roll out the red carpet for your next visit and shower you with even more fabulous moments. We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
Guest User
Deluxe Double Room
Stayed in Feb 2025
Couples
1 review
9.5/10
Amazing
Posted on Mar 16, 2025
The room was cleaned meticulously. The hotel looks very new and everything is just very aesthetically pleasing. The whole room was well-lit, with intelligent control of the facilities in the room which was fun. There was room for two large suitcases and quite a few drawers for storing loose backpacks or bags which were very handy. The bed was big, clean, and very comfortable to sleep in. The bathroom was extremely spacious. This hotel will be our go-to hotel from now on for all our Taipei trip!
Response from Property: Dear Valued Guest,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
StellaStella
Superior Double Room (Sofa Bed)
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on May 20, 2025
The room is very new and spacious. The location is  excellent. Will come back next time.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
TheOneN
Superior Double Room
Stayed in Nov 2024
Couples
15 review
10.0/10
Outstanding
Posted on Dec 12, 2024
Fairly new hotel. Japanese style, excellent services. Very clean. Bathroom and toilet are separated good if sharing room. Right opposite xingmen ting with lots of good food. The train station entrance is just next to the hotel. One stop away from Taipei Main Station.
Response from Property: Dear TheOneN,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
agnes seek
Deluxe Twin Room
Stayed in Apr 2025
Travel with friends
6 review
9.0/10
Great
Posted on May 18, 2025
I like the cleanliness of this hotel. Bedding is comfortable and the shower was great. This hotel will be on the top of my list if I’m ever visit again.
Response from Property: Dear Agnes Seek,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
Hiang Sun Susanah
Standard Double Room No View
Stayed in Apr 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on May 14, 2025
The hotel's location is superb just next to Ximen station exit 2 and 3, and stone throw to Ximending. The hotel is very modern (AI control) with large room space and storage. Enjoyed my stay very much and will book again when I visit next time.
Response from Property: 親愛的Hiang Sun Susanah您好:非常感謝您對SOTETSU GRAND FRÉSA的好評!如您提及的,我們房間空間很足夠,若攜帶大行李箱都是沒問題的,建議您可以從捷運西門站三號出口搭乘電扶梯上來,即可抵達飯店。您的住宿體驗分享讓我們感到非常榮幸,我們團隊將繼續努力,期待不久的將來再次歡迎您,為您提供更好的服務再次感謝您的支持和好評!再次感謝您的分享,並期待不久能再次相遇!SOTETSU GRAND FRÉSA TAIPEI XIMEN 相鐵飯店 台北西門
Annie Ann Nee
Standard Double Room No View
Stayed in Apr 2025
Couples
8 review
9.0/10
Great
Posted on May 14, 2025
Love the location
It just across Ximending and MRT entrance just right in front the hotel exit 3 is better if your want to avoid stairs .
Response from Property: 親愛的Annie Ann Nee您好:非常感謝您對SOTETSU GRAND FRÉSA的好評!如您提及的,若攜帶大行李箱,建議您可以從捷運西門站三號出口搭乘電扶梯上來,即可抵達飯店。您的住宿體驗分享讓我們感到非常榮幸,我們團隊將繼續努力,期待不久的將來再次歡迎您,為您提供更好的服務再次感謝您的支持和好評!再次感謝您的分享,並期待不久能再次相遇!SOTETSU GRAND FRÉSA TAIPEI XIMEN 相鐵飯店 台北西門
Anonymous User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
16 review
10.0/10
Outstanding
Posted on Dec 19, 2024
First time staying here and I had a very good experience. Hotel is located very conveniently across ximending and theres a train station exit just 2 mins from the hotel entrance.
Room is clean and equipped with necessary items.
Breakfast is downstairs the hotel at a restaurant, where they have specific menu for you to choose from (there is only 2 options).
Would choose to stay here again the next time I am back in Taipei.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen
w y l
Standard Double Room No View
Stayed in Nov 2024
Couples
18 review
9.0/10
Great
Posted on Jan 4, 2025
Great location. Walk to ximending easily. Spacious room.
Response from Property: Hello dear wyl,
Thank you for staying at Sotetsu Hotel Taipei Ximen and sharing your stay experience.
We are very happy to know that you are satisfied with your stay. Our team always strives to provide the best stay experience for all guests who stay here. With your recognition, we will continue to improve.
Thank you again for sharing and look forward to seeing you again soon!
Sotetsu Grand Frésa Taipei Ximen Sotetsu Hotel Taipei Ximen
Karen
Deluxe Double Room
Stayed in Mar 2025
Couples
2 review
8.0/10
Very Good
Posted on May 20, 2025
Love the location as it is so convenient. Rooms are spacious. The only setback is the housekeeping, as our room was left out :( This is because the digital system has some issue which states "do not disturb" in their system.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with Sotetsu Grand Frésa Taipei Ximen. It's our pleasure to serve you. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay.We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future.Sincerely,Sotetsu Grand Frésa Taipei Ximen
Guest User
Deluxe Double Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on May 10, 2025
Commendable staff and service. Great location, beside 7/11 , walking distance to shopping area. Room was clean, and the view in our room was great. Spacious enough for 3 adults. Breakfast was in big serving though few choices only.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.We look forward to welcoming you back to Sotetsu Grand Frésa Taipei Ximen!Best Regards,Sotetsu Grand Frésa Taipei Ximen