Latest Reviews for Sydney Hotels

Novotel Sydney Darling Harbour
4.1/5164 Reviews
Darling Harbour
attracted by its excellent location within walking distance to Darling Harbour and Pyrmont Bay for ferry access. However, I encountered several issues that need to be addressed. Firstly, the room was not soundproof. We were disturbed by the noise of children and banging on the wall from the adjacent room while trying to sleep. Despite calling the front desk twice, the noise continued, significantly disrupting our rest. Secondly, the handling of a fire alarm incident was inadequate. We were abruptly awakened by a voice announcement instructing immediate evacuation, without any prior investigation. This caused unnecessary panic, leading to some guests slipping on the stairs and others being barefoot. When we reached the lobby, the staff were working as usual and informed us that the alarm was triggered by someone smoking in a room. I believe the hotel should implement a more effective protocol for such incidents, including proper investigation before evacuation orders and clear instructions to avoid panic and injuries. I hope these concerns will be addressed to improve the experience for future guests.
Novotel Sydney Brighton Beach
3.9/5128 Reviews
Sydney Airport
On check in, I told the receptionist Anjali that I was disappointed that the room that I tried to book in online with lounge and overlooking the beach was no longer available. She checked it out and told me that she could give me an upgrade. That was an immediate delight. There were renovations going on so the hotel was not 100% and that was understandable, but I was definitely happy with the room upgrade and my cousins who were with me for the wedding were also satisfied. The place was a few steps away from Coles and liquorshop and some other shops. Beautiful vies from out room. I wish we stayed longer.
Novotel Sydney Darling Square
4.4/5200 Reviews
Darling Harbour
This hotel provides excellent service, with every detail carefully considered, making me feel very comfortable and relaxed. Furthermore, the service is absolutely top-notch, with the staff being very friendly and professional. The hotel environment is also very clean, giving me a sense of peace and reassurance. Highly recommended!!!
Novotel Sydney Parramatta
3.9/5117 Reviews
I attended a conference held in the Lennox Ballroom, and it was easiest to stay at the same hotel. Check-in and check-out was ok, a bit slow and had to wait until someone bothered to look up and see me standing there. Location is good, next to many eateries and a short (about 10-15 minute) walk to Westfield mall. The room was average, with all basic requirements. The bed and pillows were comfortable, and basic necessities were there. Points for improvement include - no full length mirror in the room (only the bathroom mirror above the sink), shower head was about an inch above my head (I'm 158cm), the shower screen was too small to stop water splashing onto the floor while showering, unusual room layout meant passing through a narrow gap between wall and corner of bed to reach the bathroom, and unvacuumed floor despite putting up the sign for room cleaning. The sofa at reception was large and useful, unfortunately had a few small rips in it. While the hotel is adequate, more attention to details might help to elevate the customer experience.
Novotel Sydney International Airport
4.1/5101 Reviews
Sydney Airport
Clean and well presented hotel with excellent staff who have a professional manner and are obviously well trained in customer service , plus the reception smells amazing!
Novotel Sydney Olympic Park
3.9/5108 Reviews
It's a very good hotel. I really like it. The environment and hardware are very good. The location is superior, the scenery is beautiful, the service is considerate, the praise is great. I will stay next time

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