GGuest UserContext: Paid equivalent of USD310 per night. Another family paid USD145 per night. In 3 months we've been to Kuta, Ubud, Perth, Langkawi, Kuala Lumpur, Lombok and Koh Lipe so we are familiar with hotels and travelling. Were forced to sign a contract saying we wouldn't leave negative reviews! Room: No hot water, no shower pressure, shower glass door missing, cobwebs (not cleaned for months), broken sink, sea view 90% blocked, filthy hotel, trash everywhere, mosquitos everywhere but no spray. Not what you expect for the money. By the way, the walk to the room was so high, we were tired and sweaty every time we got to the room! Service: Good before check in. However, when raising the problems, I was told by the WhatsApp team to 'leave and go somewhere else' rather than fix them. Was literally told to get out rather than fix the water et al! WiFi wasn't working so I asked by WhatsApp to restart the router. Lady receptionists KaTa didn't reply and instead, banged on my door shouting at 7.55 and woke up my kids. KaTa was so rude throughout our stay, shouting when you phone reception, being abusive, lying (we were refused a kayak claiming it was broken, but the guy downstairs let us use two of them)! She was just plain horrible and didn't speak English either. We were also promised before coming and after check in that they'd provide a sunset meal as it was my wife's birthday and wedding anniversary. It was all booked, even the menu and time. However, on the day, they refused to honour it. I have it in writing, and it wasn't provided. Major issue: On first night I met the manager Toi and asked him to get the water fixed. He was lovely, respectful and understanding. He also offered me to cancel and refund the booking and rebook at a much lower rate (initially he said he couldn't discount as I'd paid, but then I raised that the WhatsApp team had already told me they'd cancel, which meant they could!). I agreed. The next morning, after the lady woke us up at 7.55am, I went to sort it. However, when I tried to pay directly, the owner (via phone) refused and the receptionist told us to get out. The guy there Book (he was there the night before and with a vile smirk, was very abusive) was so nasty. He was vile, insulting, called me an Arab (I'm not) and said he didn't care and refused to let us pay and stay. We had 3 nights left in Koh Lipe, the island was fully booked and I was with kids and they were kicking us out! My wife had to come and plead and try and sort it but I was just told the manager didn't agree and we had to get out and sleep on the beach for all they cared! The manager Toi called tourist police who got involved and apologised to me. After this, I managed to pay the booking and keep. My reservation. I heard Toi tell tourist police 'the guest did nothing wrong, it's not a big deal, how dare the owner just kick them out' but the owner didn't care. I saw the tourist police twice after and he was apologetic and even took a photo with m
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