Baguio Hotels with Pools

Great accommodation and great food. Not satisfied with Front Office service. Key card was not working upon checkin, that was supposed to be ready and working bfore the guests arrived right? And we haven’t tried the pool bcause it was raining that day and on the next day they didn’t allowed us to use it as they put chlorine to clean it and that took more than 3hrs so no chance of using it as it was checkout time already😕

There are a few points would like to bring up 1. The ceiling fan in the room is functional, However, the wind is totally not strong enough, so turning it on means not turning it on. 2. No YouTube/Netflix function on TV. Staying other hotels in Baguio which the said functions are available as well. But here no. 3. The hangers in wardrobe are so inconvenient, It can only be hung in the closet and cannot be taken away. Sometime want to hang clothes at the balcony but have no way. 4. Suggest to have USB socket ports at the bed side would be more convenient 5. Seems no individual button could control the light of baloncy. Seems the light is connected to some of the lights in room. 6. Front desk are friendly but can be more professional. Approached to the reception but no one acknowledged. We have to tell them ”check in” proactively 7. Prior arrival, sent the message to hotel for the room inquire, the first they replied, but afterwards, no replied from hotel anymore. 8. Breakfast not much selection. And many staffs at the counter 9. Shower water pressure not strong enough and hot water not hot enough. And no water refill after make up room service. Even so, base on the hotel location and the mountain view, will consider staying again in the future. Hope the management will review the comments and hopefully will see some improvements by then. Thank you!

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

Room description not indicated (no view or miuntainview) unlke with other booking app. Our room was noisy because of the exhaust. It was hot in the room and with poor ventilstion.

I thought I had booked the newer hotel, but when I got there, there were two hotels, the Hotel Supreme, old and new (not so new). We got there around 10 pm and felt hungry. There's no open store or restaurant nearby, but luckily, there's available grab food delivery. The Hotel looks old and dark, but the area is clean. The room is suitable for two people, but the lighting is dark. It's clean, and the price is right. I requested an additional bed since another person would stay for one night; I paid 500 pesos. There is a complimentary breakfast for two, and you must pay 200 for an extra person. My other friend stayed only for one night, which I mentioned to the helpdesk. When I called the helpdesk, I requested to pull out of the bed and told her that my friend would not stay anymore and was unsure if they would charge us (another 500 for an extra bed) for another night if they did not pull it out. The helpdesk told me that we would need to pay since the checkout was only at noon. They should have informed us if this is the protocol for additional beds. What if the bed will stay in our room for four days? I will be charged 2000 pesos since the extra bed has yet to be pulled out. Anyway, it was a good stay. The service crews are approachable, and they clean the room every day.