Surrey Hotels with Pools

The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand. Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed. They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help. Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for.

I love staying at this hotel, which is why I wanted to mention that my room wasn’t as clean as usual this time. There were fingerprints on the microwave and small black hairs in the bathroom when I arrived. I’m sharing this as feedback since I’ve always had great experiences otherwise.

設施：可以燒開水對中國人來説十分重要 環境：優雅宜人，因為住在一層打開窗户窗外的小黃花散發著淡淡的清香，房間裏充滿着温馨氣息 住了五天，希望下次再來！ 服務熱情：工作人員笑口常開十分親切 早餐：雖然簡單，但是營養豐富

Great staff great service, basic breakfast but it's got all you need.

The room was clean and tidy. The staff did not disturb during the stay. The breakfast provided was simple but coffee, bread, and eggs were available. The taste was good. There was no Chinese service. The guests were basically foreigners, but they were all friendly. Parking is convenient, there is no supporting facilities around, if there is no car to travel, it will be a little trouble.

The most satisfying hotel in Canada during the trip, five days of accommodation, green trees full of windows, warm water for feet, and breakfast bags during the epidemic. Two bottles of mineral water a day, kind staff, will come again if there is a chance!

My stay at the Ramada was comfortable, clean and quiet. I enjoyed my stay for the night. The price was ok.