Find 5-Star Hotels in Havana

"It is one of the few art hotels in Havana."

"Facilities: equivalent to three stars such as domestic home, it is not bad there Hygienic: It's still very clean, no problem Environment: By the sea, if the room is in a good location. You can always see the sea Service: That's it, even if the requirements are high, there is no requirement, such as me, you can pass by, anyway, not marry her. Special emphasis, Trip.com said that she would check in at 2 o'clock, and after she went, she didn't care. It is to check in at 4 pm and check out at 12 o'clock the next day. It is useless to tell him how to tell him, anyway. My rules are rules. . . . But breakfast is still good, eggs, chicken legs, ham, bacon and other meats are still unlimited, and there are many other types."

"Amazing place to stay, the hotel really is just so beautiful and definitely didn’t disappoint. The staff are all so helpful and really just so lovely. Right next to the ocean and the views are just incredible. To get into town they have a free shuttle bus that goes into old town there and back."

"The hotel is located in the central area of ​​the old city. The appearance of the lobby and the breakfast service are all of a five-star standard. The rooms are large and spacious, and the guest house level. I really can't ask for too much. The fried lobster on the top floor is very fresh, and the night view is super beautiful. It is recommended to pay in pesos, as using US dollars is too confusing."

"The best hotel in Havana, relatively comfortable to stay in. The rooftop bar is the same as Jay Chou's at sunset at the Capitol. The security at the entrance is very vigilant and safety is guaranteed. When going to Cuba, beware of scammers. Many of them are trying to sell fake cigars or exchange money to defraud Chinese people. Just ignore them."

"I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old."

"The sea view room has a nice view, but the bar downstairs is a bit noisy on weekends. The service and room hygiene are OK, but there are flies everywhere in the restaurant. They are used to having dinner with flies. There are fewer flies at breakfast, probably because they haven't woken up yet."