Opened in 2022, the Thaiwoo Town Nanshanli Hotel offers travelers a pleasant stay in Zhangjiakou, whether for business or leisure purposes. With Taizicheng Railway Station just 4km away and Zhangjiakou Airport only 72km away, transportation is very convenient. Seeing Zhangjiakou's sights from this hotel is easy with Taiwu Mountain Bike Park, Taiwu Resort Town Yichi Hot Spring and FLYOVER THE WORLD all close by. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. If you are looking for a convenient place to stay, our guests have told us that this location is excellent. For guests traveling with families, this hotel is consistently one of the most popular choices.
"A mixed bag, here's an objective review.
First, the disappointments: I checked in on October 5th, during a busy holiday period. The five front desk staff members in Building D were completely overwhelmed. I've stayed in countless hotels, big and small, good and bad, but I've never seen check-ins take 5 to 10 minutes per person. That's not even counting the half-hour wait in line, with people arguing and unruly kids kicking things and causing damage – it was pure chaos. All I wanted was to get it over with and get to my room. When it was my turn, I observed the staff furiously typing on the computer, and it still took at least 5 minutes. This clearly indicates a cumbersome and complex internal system. After all that, they still made me scan a QR code and fill out a ton of information to get the afternoon tea included in my package, which suggests they're collaborating with some business to collect customer data. I gritted my teeth and endured it, just wanting to get upstairs and relax. The elevators were insufficient, so I waited ages again. When I finally reached my room, I exploded. *This* is a **luxury scenic view**? Scenic my ass! Facing northeast, about fifteen meters away, was a bare retaining wall with a railing? What kind of view is that? There was nothing there!
So, I went back downstairs to argue for a room change. By this point, I was about to lose it. And, of course, I had to queue again. When it was my turn, I only said two sentences, not harsh words, but the front desk staff must have sensed my fury. They meekly processed the room change, only to have someone checking out cut in front of me. I waited another seven or eight minutes. Finally, I pressed her about what kind of room they had originally given me, and she apologized, saying the system indeed showed it as a 'luxury scenic room.' Hmm... the system made her look bad, but she didn't dare say it. The new room was just okay, but at least the balcony had a mountain view (as pictured). After closer inspection, I realized that only about 1/6 of the rooms in Building D actually have a genuine view of the western mountain face. This is another example of the hotel's unsightly practices; they seem to classify any room in Building D that's remotely close as a 'luxury scenic view.' It's truly disgusting.
On the good side: All the service staff I encountered, including the front desk person I vented to earlier, were great. She even gave me hot spring vouchers, though I didn't use them. I also didn't go for the afternoon tea (which was in Building C). All I really wanted was a room I paid for that matched their advertising, but I still appreciate her kindness. The cleaning aunties, who were incredibly busy, the shuttle bus drivers, and the owner and service lady at the second-floor BBQ restaurant were all fantastic. Their service was impeccable; I won't go into details, but they made you feel like they genuinely didn't want you to be shortchanged, treating you well without being overly effusive, and speaking from the heart. This largely alleviated the dissatisfaction caused earlier.
In summary, management needs to reflect. Stop sitting in the office conjuring up arbitrary, convoluted procedures that waste customer time and staff resources with useless formalism. Are you trying to pass a grad school exam?
Above for your reference."