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9.9/10
Outstanding
GGrace Hutchinson!”After more than thirty years of travelling, you know what actually makes a hotel good. It comes down to whether anyone is really listening.
The staff at Z Garden were listening. When we arrived Lena’s foot was bothering her. They asked what was going on, then recommended a few spots that would suit her better and suggested which activities to avoid. That one response changed the mood of the whole day. And the hotel being so close to the water meant retirement travel didn’t cost us unnecessary energy getting anywhere.
We’ll come back to Z Garden.”
GGuest UserThis hotel is absolutely amazing for the price. I'll start by saying there's a free airport transfer. You just need to write to the hotel in advance with your flight number and names. The breakfast buffet is incredible. There's a pool and a spa. Everything is very beautiful and clean.
NNikolai EfimenkoThis hotel is really, really great, I loved it! Even though I stayed in a shared four-person room, it didn't bother me at all because almost every day (from morning till evening) we were out on excursions or somewhere else. The staff are friendly and caring, rooms are cleaned daily, and the showers and toilets are communal (but there are also a few separate stalls just for women). The breakfasts are delicious and varied – I would fly back to the Philippines again just for these breakfasts! Because here, I only had truly good food three times: first in Cebu, second at the hotel's breakfast, and third at an Italian restaurant in El Nido, that's it! In the shared room, you get a towel, a locker with a lock, and a large bed (unlike other similar hotels). I'm thrilled!
GGuest UserSuper na-enjoy ko ang stay ko sa Hollywood Hotel Puerto Princesa! From check-in hanggang check-out, very accommodating and friendly ang staff. Ramdam ko talaga yung warm welcome at excellent customer service nila. 😊
Malinis at maayos ang room, very comfortable ang bed, and cozy pero classy ang ambiance ng hotel. Perfect for solo travelers like me who want peace and comfort.
Highlight din ng stay ko ang experience sa Sir KC’s Bar and Restaurant. Masarap ang food, generous ang servings, at maganda ang presentation. The drinks were also great, and relaxing ang vibe—perfect for unwinding after a long day. 🍽️🍹
Convenient din ang location since malapit sa airport and other key areas in Puerto Princesa.
Overall, sobrang worth it ang stay ko. I will definitely come back and highly recommend this hotel! 🌴✨
MMa’am JhenLove the amenities, the cleanliness of the room – not to mention, it is suuuper spacious for a couple. Every corner js instagram worthy.I also love that they allow outside food and drinks despite the fact that they already have their own restaurant and serve variety of foods. Very accommodating staff as well. I would highly recommend the place!
TThat girl abroadI was honestly a bit disappointed with this resort. When you see the word “resort” and pay resort prices, you expect a certain standard. Unfortunately, it didn’t quite live up to that.
The bed only had a thin sheet with no proper bedding, there was no water provided in the room, and parts of the property felt quite run down with visible rust. The bathroom, especially the shower area, could really use a deep clean. Breakfast was okay, nothing special. There were four different WiFi networks, but none of them worked properly and the connection was very slow. The staff did warn me about this in advance.
That being said, the staff were absolutely amazing. Reception went above and beyond by helping with my large bags, doing my laundry, organizing tours and transport, and assisting with everything I needed. Truly a chef’s kiss to the team. They were the highlight of my stay.
With some upgrades and better maintenance, this place could match the price they’re charging. Right now, it’s the staff that make the experience worthwhile.
MmoahmadEL nido suites Location and the hotel facilities are the best.
The staff was helpful and room was good. I was able to book massage, tour and motor bike from the reception staff. Breakfast did let me down but still not bad. Bus terminal is next to it and the el nido public market.
Vanila beach, lio beach and nacpan beach is not far. Especially old town is around 10 minutes of walking distance from the hotel for the night life and for good restaurants.
Overall i would definitely recommend this hotel.
GGuest UserThis is a bit of a special place. The hotel is right at its own private beach. It‘s very isolated from everything else which can be nice if you don‘t want to leave the hotel at all. We wanted to go to the town some evenings and that is a bit of a challenge. You first have to take a golf car (which only runs until 10pm) and then change into a tricycle. The tricycles won‘t go directly to the hotel because the last bit of the road is too steep and winded. The other option is to walk along the beach for 20 minutes instead of using the golf car for the last bit, which we did a couple of times. It‘s not too dangerous but there are stray dogs.
The food in the hotel restaurant was Italian and just ok, nothing amazing. The service was not great. Two women seem to know how to run a hotel but the rest of the staff were rather useless. They often seemed annoyed, even when we were just ordering food. We once asked about the zipline that is literally next door and they didn‘t know anything about it (price, time, how to get there). They organised a tour for us, which was great, but messed up the booking somehow so the tour guide thought we were only two people instead of four, which resulted in less food for lunch. And then they even charged us more for the tour.
Our room was fine. Clean and no bugs. Yes, you can hear everything but we didn‘t mind that. The room was only made up on request though.
The whole area is beautiful but there were a few things that annoyed us. So I wouldn‘t come back.
SSophia The ExplorerPros:
-Very accommodating and polite staff
-Clean rooms and common areas
-Convenient paid airport pickup and drop-off (₱1,100 pickup via hotel van, ₱600 drop-off via taxi arranged by the hotel)
-Well-maintained swimming pool (approx. 4 ft deep)
-Lounge sunbeds by the pool overlooking both the pool and the beach
-In-house restaurant and small bar available
-Housekeeping is attentive and regularly checks if cleaning is needed
-Comfortable bed; towels and linens smelled and felt clean
-Beach towels available upon request at reception
-Beach view is nice, though only accessible at high tide (around 6:00 PM)
Cons:
-Very isolated location; nothing to see or do outside the hotel
-Free hotel shuttle to Robinsons Mall is helpful but limited to scheduled times
-Breakfast is not worth purchasing if not included in the room
First two days were buffet-style and okay
Last two days were plated and disappointing (small portions, food served cold, long waiting time)
-Air-conditioning in our room was a bit noisy, which was inconvenient since I was working
-Limited activities within the hotel aside from the pool
-Restaurant food and drinks are quite pricey; we relied on Grab deliveries most of the stay
Suggestions for Improvement:
Keep breakfast buffet-style permanently to improve food quality, temperature, and waiting time
Improve coordination of breakfast orders
Consider adding more in-house activities or more affordable dining options
Final Thoughts:
A clean and comfortable hotel with excellent staff, best for guests who plan to relax within the property. Improvements in breakfast service and minor facility upgrades would greatly enhance the overall experience.
AAlexey VerbitskyA nice location, but our room on the ground floor was dark and damp, we constantly caught a cold because of the air conditioner, there is no balcony, only access to the mini pool that resembled a mini paddock, it did not work for heating, there is no breakfast here, it's a pity that there was no room for us on the second floor, which affected the vacation in this place we were not satisfied because he is good in the photo but not very good in reality + all these disadvantages that no one wrote about.
Next time, I'll choose a much more comfortable place to vacation.