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Me and my family came here last minute and we had a pleasant experience, we will be coming back.

This hotel continues to perplex me. I'm basically forced to stay here due to the location, and it being the only thing nearby. But, for the life of me, I cannot see how this meets Hilton / Hampton Inn standards. First, when I arrived there was nobody at the front desk. Why is this so common nowadays? It never used to happen. After a few moments, a gentlemen who said he was the maintenance man appeared but he said he could not help me (or the other guest trying to buy items from the shop) as he ”didn't know anything about that” - pointing to the PMS system. A few minutes later, the desk person emerged from the bathroom carrying a can of Febreze. Tacky. His radio had been off which explains why the maintenance man couldn't locate him. I should note that none of the people working had uniforms or name tags. As I was handed keys I was told ”the Wi-Fi is down, sorry about that.” According to other reviews on Tripadvisor, this is common and has been ongoing for months. How about you fix it? How about Hilton enforces this critical brand standard? How about the hotel pays the internet provider bill or whatever is the ”real” root cause? The room was just ok. Not dirty; not clean. Acceptable. The toilet was had iron stains in the bowl. One window was fogged; both had failed seals and broken plastic inside. There was a pair of handcuffs left behind by a prior guest - real ones, not fake. Housekeeping obviously missed this, and imagine if a kid got ahold of them. At checkout, a man in a grey Champion hoodie brought me over to the desk to print my folio. Again, no uniform; no nametag. It took 3 minutes to log in a and do this task. As I left and came around the building in my car, this same individual was in the median of US 13 in front of the hotel. Weird all around. There's zero sense of urgency here and every interaction takes 6x longer than it should. The main ”touchpoint” in a hotel is the front desk. A flawless experience here makes up for a mediocre room a lot of the time. There's a very real lack of leadership here, and it shows in the quality of the staff-guest interaction.