Hotels in Centrum, Sofia

Excellent hotel located right in the city center, a short walk from Serdica metro station. The room was spacious and comfortable, with very large beds. The green marble bathroom was beautiful.

Having stayed in many 5 star hotels across the world, I had high hopes for the Sofia Balkan Palace, that unfortunately were only partially met. First let’s cover the good points! It feels historic without being old, and you feel like you’re really in Sofia. The best thing about the property is easily the location; it’s close to all the main tourist attractions, and there are good transport links right by the hotel, as well as access to some fantastic restaurants, coffee shops, and stores. The hotel rooms are modern and relatively clean, with the usual amenities. However, I was disappointed that housekeeping kept forgetting to replenish the complimentary daily water, as well as pay attention to the ‘Do Not Disturb’ light that I had selected for my room on a few days during my visit. I would say that one of the downsides is the customer service; although staff aren’t rude, I wouldn’t say they’re polite or overly helpful. The hotel has average soundproofing, and I was far too aware of the music outside, my neighbouring guests talking or listening to music in their rooms, as well as guests in the hallway (which is in part due to the layout of my room, which did not have an additional door between the bedroom and front door into the room). The noise outside does lessen and stop by about 11:00 PM, and sometimes by 10:00 PM (depending on the day). Overall, I’d still say it’s a good choice for your stay in Sofia. Especially if your priority is staying in a historical boutique hotel in a good location.

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Nice location and comfort and clean room. I will visit again.

Everything was good. Breakfast is in the cafe. İts not normal breakfast. You can choose and sandwixh or drinks or coffes. They give you a card. And you have limited.

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Extremely impressive for how cheap it is. I’m sure you can get nicer but for an adventurous traveller, I’m not spending time in the hotel only to sleep! I could walk into town so I was very happy indeed with this!

Very kind they did all the best

Very positive experience! One of this hotel's biggest assets is its location, right in the city center, close to Vitosha Boulevard and all the main tourist attractions. The rooms are modern, comfortable, and well-equipped. The staff are welcoming and professional. The breakfast offers a great variety and is high quality. The only downside is the lack of space in the breakfast room, which is located near the reception. In conclusion, I thoroughly enjoyed my stay thanks to its central location, comfort, and excellent service. I highly recommend it!

The hotel's location is truly central in Sofia. It's close to the main business district, and Vitosha Blvd, with all its restaurants, is within walking distance. I had no complaints about the hotel facilities; they were perfectly satisfactory. I personally opted for a breakfast-included plan, but I would have appreciated a bit more variety, especially with salads and other vegetables.