B1 Boutique Hotel Sofia Reviews

this is a under 3 star hotel standard internationally. The card of room key were not working properly. The hotel do not have restaurant and bathtub. The parking costed 10euro without invoice. At least the receptionist still work hard with heart.

Nice view, no thick curtains in your room, you should pay for parking

Nice hotel 10 minutes walk from the center. The neighborhood is not dangerous contrary to what I have read. On the other hand the wifi is slow the little time it works. Regarding cleaning, it's surface cleaning when I arrived the sheet had a stain there was also a small squirt of blood on the curtain, not to mention that under the bed it was never cleaned a lot of dust and a pair of black socks forgotten by a customer before me

Rudeness, incompetence, lack of professionalism and carelessness towards the customer are the watchwords of this terrible hotel. Upon arrival in the evening, they forced me to wait in reception for the booking confirmation from trip.con to arrive on their computer .... even all night if necessary. This despite the fact that I had already provided the reservation number that arrived on my smartphone and they had already seen the message from my bank of the payment made .... INCOMPETENT. After a fortunately not very long wait (thanks to trip.com who immediately sent the confirmation on their computer), they finally gave me a room. Surprise, water flowed in rivers in the toilet bowl and I had to turn off the general tap. Dirty everywhere in the bathroom and the bed was made with short sheets so much so that you could see the mattress.... Highly recommended for anyone who does not want to deal with human stupidity and dirt ... PS When I warned of the problems in the room, the guy at the reception replied telling me THAT I HAD TO NOTIFY his colleague the next day of the various problems found 😱😱😱. Unbelievable, never had to deal with such incompetent hotels in my life....

There are subway stations, bus stations, and tram stations nearby. The transportation is convenient. The staff at the front desk are enthusiastic, and they tipped 20Lv before leaving!

Scenic environment facility pass I really want to stay if I go back!!!

We spent two nights at this hotel. Good location; very close to the metro station. Staff was very cooperative when we faced an issue and had to change rooms twice. Room was spacious and clean. Breakfast had good options. Free parking was very convenient.

Horrible. Please, avoid this place. Should be called: can’t be bothered. Upon arrival - elevator not working. Been handled a keys by receptionist and told that we have room on the 4th floor (my older mother, two years old and myslef). Only because I asked, they helped us with big suitcase (as we had hands full of stuff). And room itself was overheated:( not possible to open the window!!! And not possible to switch the heating off!! Also not possible to lower temperature by air conditioning!! Stuff downstairs couldn’t care less. First night my daughter was waking up every half and hour and I didn’t sleep, I was keep opening room door to the corridor to have some fresh air! I complained so they told me that we can move to another room next night (where windows can be open). And we had to move ourself - was told to bring our belongings downstairs and was sitting in the reception all day (while we were out) and nobody cared to move it. After all the hustle we entered new room and again all windows shut, heating on full!! Outside over 20 degrees. We slept with windows open and heating was running. Absolutely unpleasant stay. Hotels looks like run by bunch of teenagers and manager who obviously doesn’t give a monkey about guests. Only one good point can be clean room but it’s not enough to sleep. Please, do not stay there!

Toilet was broken, from shower cabin there was a lot of water outside after bath. TV supposed to have Internet but was not possible to connect to the Internet. Also from my phone I couldn't connect. In the morning cleaning ladies started to clean rooms around 7am. They made so much noise, brake some glasses, talk to each other without thinking for a second that some guest may want to sleep. I will not repeat a stay in this hotel for sure. Price is not relevant to the low quality.

The hotel is located just several minutes away from the main train and bus stations. Rooms are large and double bed is huge. Some elements in the room might be impractical for some people but certainly not disastrous (basically a wet room and not a shower with curtains, low bed and sofa, huge windows that can open just a little bit) but overall it's a very good value and we are glad for staying there in spite of negative reviews. Receptionists in both shifts were friendly and helpful. We stayed in two rooms: the room overlooking the boulevard with trams might be noisy for some people while the other room, facing the backyard of the hotel, was perfectly calm. The access to the city center is easy, either on foot or using public transport.

STAY AWAY FROM THIS NIGHTMARE OF A "HOTEL". You will regret going there as they do not live up to promises of refunding you despite several promises to do so. Further there are bugs in the room and it is very unhealthy to stay there for just one night. Not healthy room for people who have difficulties breathing normally. NEVER GO THERE it's and not Clean!!!!!!!!!!!!!!!

It is located very close to the main train station of Sofia, around 15 minutes walk from the center. But there is a metro stop 50 meters away, so access is very easy for those who don't like walking. Big room, huge bed, clean with all accessories needed for a comfortable stay. Satisfactory buffet breakfast, covers the basic needs. The staff at the reception are very kind and helpful. The very demanding people may be disturbed by the tram that passes outside and can be heard slightly in the front rooms, which I happened to stay. (in my case it did not disturb). It was a random choice that I was happy with, and if someone doesn't want a hotel in the city center I think it's an ideal choice.

They refused to cancel my order and refund me, Because I am from Israel and there is ongoing war in my country and I cannot fly there despite my will because all the flights have been canceled. At a time like this, instead of showing empathy and consideration, they show their true and anti-Semitic face. shame on you.

We booked this hotel as our first hotel in Sofia was awful. We were greeted by a really friendly receptionist who could not have been more friendly and helpful during our stay. Our large business room had King Size bed and full length window overlooking the city. Lovely and clean with air con and wet room. Large wardrobes and fridge plus tea and coffee. Breakfast had really good variety of items and constantly being replenished. We ate mostly outside. Some of the area around looks a little scruffy but so handy for railway, bus station, trams and metro.